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Skills

  • Relationship development
  • Workflow Optimization
  • Client billing reconciliation
  • Equipment redistribution
  • Agile project management
  • Risk mitigation strategies
  • Warehouse asset oversight
  • Vendor management
  • MS Office
  • Data accuracy and reporting

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Analyzed client delivery timelines, reducing project delays by 15% through improved resource allocation and workflow optimization.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed to a 43% increase in contract renewals.
  • Collaborated across departments.
  • Conducted root cause analysis on bottlenecked deliveries, leading to process improvements across 13 regions and reducing delay reports by 76%.
  • Had an excellent attendance record and was always on time for work.
  • Completed 8 projects consecutively.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Aligned roadmaps with Tableau updates.

Summaries

  • Adept in process automation, reducing manual input by 53% and improving reporting accuracy for timely client delivery updates.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.
  • Achieved PMP.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Seek a dynamic, challenging position with room for growth.
  • Consistent track record of delivering Workday to 9 clients on time, leading to an overall 29% on-time delivery improvement.
  • Adept in process automation.
  • Achieved a 58% reduction in breaches.
  • Boosted team coordination.
  • Systematic Client Delivery Analyst with 13 years of experience managing business supply shipment, receipt, and organization.

Accomplishments

  • Automated delivery performance tracking, leading to a monthly reporting time reduction of 77%.
  • Optimized back-end system performance through process reengineering, slashing downtime by 85% and increasing client throughput.
  • Implemented a dynamic reporting system that allowed clients to track delivery status in real-time, improving transparency and reducing status inquiries by 79%.
  • Supervised a continuous improvement initiative that elevated delivery performance by 69%, effectively reducing client complaints.
  • Restructured service delivery operations, reducing overhead costs by $17 within 18 months, improving overall service cost-efficiency.
  • Collaborated with team of 14 in the development of process.
  • Conducted in-depth root cause analysis on project bottlenecks, reducing delivery delays across 15 regions by 15%.
  • Created a client feedback action plan that resulted in a 79% boost in customer satisfaction within 18 months.
  • Developed and implemented KPI dashboards that improved real-time performance tracking, resulting in a 38% increase in delivery accuracy.
  • Collaborated with senior leadership to develop client retention KPIs, leading to a 42% improvement in overall client satisfaction.

Affiliations

  • Association of Technology, Management, and Applied Engineering (ATMAE)
  • Institute of Customer Service Professionals (ICSP)
  • Project Management Institute (PMI)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Lions Club
  • Toastmasters
  • Customer Success Association (CSA)
  • Jaycees
  • IT Service Management Forum (itSMF)

Certifications

  • Oracle Financial Services Analytical Applications (OFSAA) Certified Expert
  • Data Science Professional Certificate - SAP
  • SAP Certified Associate – System Administration
  • Salesforce Certified Administrator
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Digital Transformation Officer (CDxO)
  • Information Technology Infrastructure Library (ITIL) v4 Foundation Certification

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