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Skills

  • Filing assistance
  • Japanese fluency
  • AP/AR proficiency
  • Workflow planning
  • Scheduling and calendar management
  • Team collaboration
  • School records monitoring
  • Restocking supplies
  • Administrative support
  • Mail handling

Work Experiences

  • Answered clients' and Back Office Assistants' phone calls and provided information to inform and educate callers.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Won
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Back Office Assistants and clients.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Was in charge of developing and implementing record-keeping procedures.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Managed client correspondence, record tracking, and data communications while automating office operations.

Summaries

  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Managing files, directing visitors, and restocking office supplies like paper and snacks are all skills I have.
  • Professional Administrative Assistant with 15 years of experience in a variety of office settings.
  • Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support.
  • Back Office Assistant is a professional, meticulous, and hardworking Back Office Assistant who is looking for a new professional challenge and is eager to advance professionally with Brightline.
  • Driven Office Automation Clerk is proud to offer new Miscellaneous team 18 years of quality assurance and vendor management proficiencies.
  • Administrative Assistant who is meticulous and methodical in organizing, planning, and managing daily clerical needs.
  • Customer service and engagement skills are exceptional in this motivated Administrative Assistant.
  • Service-driven
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.

Accomplishments

  • Coordinated with cross-functional teams to manage high-priority client tasks, achieving 80% of deadlines within set timelines.
  • Collaborated with team of 12 in the development of standard.
  • Improved accuracy and compliance of payroll processes, successfully meeting deadlines for 9% of payroll cycles.
  • Liaised with multiple departments to streamline communication and file-sharing, reducing project delays by 48% across 3 major projects.
  • Achieved certification through the Tableau, system.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Documented and resolved standard which led to framework.
  • Completed payroll for staff of 16 direct reports.
  • Travel Planning: Booked heavy domestic and international travel for department of 15.
  • Created comprehensive end-of-month reports for senior management, highlighting productivity trends and saving opportunities valued at $3.

Affiliations

  • Advanced Secretary and Administrative Assistant Certification from Northwind
  • Certified in Time Management Techniques from Cedar Works
  • Back Office Assistants Networking Group
  • Society of Women Engineers
  • National Association of Legal Secretaries (NALS)
  • Regular Contributor to Office Management Blog process
  • National Data Entry Association (NDEA)
  • American Society for Training & Development (ASTD)
  • Society of Human Resource Management
  • Association of Executive and Administrative Professionals (AEAP)

Certifications

  • Advanced Microsoft Word Specialist Certification
  • Certified Supply Chain Management Professional (CSCMP)
  • Category, Microsoft Office Specialist: Certificate
  • Receptionist/Clerical Office Assistant Certification
  • Certified Microsoft Excel Expert 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Business Communication Certification, Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified SharePoint Specialist

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