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Skills

  • Wound care maintenance
  • Customer service
  • Customer service in household environments
  • Problem resolution
  • Schedule management
  • Project organization
  • Project Planning
  • Meeting planning
  • Employee hiring and retention
  • Staff collaboration

Work Experiences

  • Directed patients to the restroom, automated, and coordinated to assist with bladder and bowel relief.
  • Was in charge of 17 household employees, contractors, and vendors.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Assisted vulnerable populations.
  • Addressed safety concerns within the household.
  • Drove kids to and from school, activities, and doctor's appointments.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Did laundry, dusting, dishwashing, and vacuuming, among other things.
  • Assisted patients with daily activities such as dressing, grooming, bathing, and toileting.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Friendly and personable, with a keen eye for detail.
  • Personal Care Aide with 14 years of experience assisting clients with a variety of daily living needs at home.
  • Personal Assistant who is efficient and detail-oriented and has a proven track record of initiative and accuracy.
  • Providing bedside and personal care, including ambulation and personal hygiene assistance, is second nature to her.
  • Weekends and evenings are available 16 hours per week.
  • Geriatric care specialist with experience providing companionship and direct assistance to clients with cognitive impairment.
  • Compassionate Chore Worker with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Team player with excellent clinical and interpersonal abilities.

Accomplishments

  • Reviewed client feedback and adjusted chore routines to proactively address client complaints, improving satisfaction scores by 21%.
  • Initiated customer feedback sessions which resulted in 61% improvement in client retention and improved cleanliness ratings.
  • Performed routine dusting, vacuuming, sweeping, and disinfecting in high-traffic areas, reducing contamination risks by 65%.
  • Enhanced living conditions for clients by establishing weekly chore schedules that improved overall habitability and cleanliness standards.
  • Collaborated with team of 3 in the development of procedure.
  • Introduced efficient cleaning workflows to minimize time spent on chores without sacrificing quality of service, resulting in a 60% time reduction.
  • Maintained a thorough and flexible chore schedule for multiple households, resulting in longevity with recurring clients due to reliability.
  • Reduced long-term repair costs by 4 annually through proactive maintenance on exterior structures such as walkways and patios.
  • Maintained daily records of assigned tasks and actions taken using Salesforce, enhancing overall coordination and task tracking.
  • Provided specialized care for indoor gardens, ensuring optimal plant growth and aesthetic appeal contributing to enhanced living environments.

Affiliations

  • American Cleaning Institute (ACI)
  • National Association of Professional Housekeepers (NAPH)
  • Society of Human Resource Management
  • National Council on Aging (NCOA)
  • Professional Association of Caregivers (PAC)
  • Association for Computing Machinery
  • Home Safety Academy – Senior Safety Specialist Certification
  • Meals on Wheels America – Volunteer Program
  • Project Management Institute
  • International Janitorial Cleaning Services Association (IJCSA)

Certifications

  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified Home Care Specialist by Vantage
  • Caregiver & Companion Certification from standard
  • Certified Nursing Assistant (CNA) - Texas
  • Occupational Safety and Health (OSH) Certification from program
  • Infection Control and Prevention Certification – category
  • Basic Life Support (BLS) for Healthcare Providers
  • Food Handler Certification from initiative
  • Certified Aging in Place Specialist (CAPS)

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