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Skills

  • Quality control guidelines
  • Attendance and punctuality
  • Operational improvement
  • Residential cleaning
  • MS Office
  • Attention to detail for room inspections
  • Mopping and sweeping
  • Effective communication with management
  • Cleaning techniques
  • Ordering cleaning supplies

Work Experiences

  • Cleaned and maintained rooms across 6 floors.
  • Awarded Employee of the Year.
  • Achieved 6 consecutive several months.
  • Assisted with turndown service for VIP guests, enhancing guest satisfaction by catering to personalized preferences, earning 26% positive feedback.
  • Achieved repairs or replacements in 2021.
  • Provided deep cleaning services to clients who needed extra help with framework areas.
  • Achieved a 82% drop in negative reviews.
  • Assisted with deep cleaning projects.
  • Checked the cleanliness and tidiness of the guest rooms, lobbies, and common areas.
  • Helped guests by providing detailed information and resolving complaints, resulting in a 11% increase in guest satisfaction.

Summaries

  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 6 pounds.
  • Cleaning professional with 9 years of experience in system environments.
  • Adept at deep-cleaning techniques and maintaining rigorous cleaning schedules within guest rooms and public areas, resulting in a 50% improvement in cleanliness scores.
  • Adept at collaborating with front desk and maintenance teams.
  • Hotel Room Attendant is a dependable Hotel Room Attendant who is skilled in dusting and polishing, steam cleaning, laundry, and ironing.
  • Costs were consistently reduced while profits were increased.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Hotel Room Attendant with 8 years of successful quality assurance and client relations experience.
  • Achieved a 69% reduction in delays.
  • Achieved results during the past year.

Accomplishments

  • Maintained hotel cleanliness in compliance with local government health and safety standards, contributing to consistent Six Sigma approvals during audits.
  • Worked with maintenance staff to identify and report method, ensuring timely resolution of guest issues and improving room readiness by 42% hours.
  • Handled lost and found items from 13 rooms, facilitating the return of over 12 percent of items back to guests, earning guest commendations.
  • Managed housekeeping inventory for 14 rooms, reducing overall supply costs by 25% through better vendor negotiation and stock control.
  • Trained 13 new room attendants on hotel cleaning standards and procedures, resulting in 37% improvement in team efficiency within 3 months.
  • Collaborated with team of 9 in the development of initiative.
  • Recognized for handling special guest requests, such as allergy accommodations, resulting in 3 positive feedback forms submitted to management.
  • Achieved a 43% reduction in cleaning time through optimized cleaning routines without compromising cleanliness, contributing to increased room availability.
  • Enhanced guest experience by preparing personalized room amenities for over 4 VIP guests attending events, which directly contributed to an increase in guest retention rates.
  • Trained in the use of eco-friendly cleaning supplies, promoting sustainability practices as part of the hotel's green initiatives.

Affiliations

  • American Hospitality Academy (AHA) - Housekeeping Certification
  • Global Hospitality Club
  • American Medical Informatics Association
  • National Association of Hotel & Lodging Housekeepers
  • Housekeeping Managers & Supervisors Association (HMSA)
  • International Executive Housekeepers Association (IEHA)
  • Green Seal Certification - Hospitality and Lodging Focus
  • National Association of Safety Professionals (NASP) – Hospitality Focus
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • COVID-19 General Cleaning Training and Certification – Global Biorisk Advisory Council (GBAC)
  • Project Management Professional (PMP)
  • Clean, Sanitize, Disinfect: Safeguarding Holders of Space Certification – Cleaning Management Institute (CMI)
  • Green Cleaning Technician Certification - Vantage
  • Leadership and Supervisory Skills Certification – Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Hotel Housekeeping Room Attendant Certification – American Hotel & Lodging Educational Institute (AHLEI)
  • Green Housekeeping Certification – Green Seal
  • First Aid/CPR Certification – American Red Cross
  • Chemical Safety and Handling Certification – Occupational Safety and Health Administration (OSHA)

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