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Skills

  • Guest service and accommodation of special requests
  • Problem resolution
  • Guest relations leading to positive reviews
  • Window cleaning
  • Ordering cleaning supplies
  • Supervision
  • Conflict resolution between team members
  • Care of fine art
  • Standard equipment
  • Ceiling fans

Work Experiences

  • Adhered to strict confidentiality protocols.
  • Cleaned 6 locations with consistently high customer satisfaction ratings every two years.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Adhered to sanitation protocols meticulously.
  • Adhered to new health guidelines.
  • Achieved consistently high cleanliness scores.
  • Achieved 0 infractions.
  • Moved beds, sofas, and method furniture out of the way to clean baseboards and dust out hard-to-reach areas.
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Cleared all health and safety inspections in 2018.

Summaries

  • Achieved a 49% faster onboarding process.
  • Costs were consistently reduced while profits were increased.
  • Individual who is a hard worker with a positive, upbeat attitude and excellent time management skills.
  • Accomplished in housekeeping protocols and safety standards, reducing onboarding time by 52% by training 2 new hires in compliance.
  • Available to work nights, weekends, and holidays and fluent in Mandarin and Spanish.
  • Due to 12 years in the Miscellaneous sector, attentive individual with superior cleaning skills.
  • Clear understanding of quality assurance and budget management as well as team leadership training.
  • Dedicated Hotel Room Attendant who is responsible for the cleanliness and upkeep of various facilities and rooms in method and procedure facilities.
  • Hotel housekeeper who is well-organized and knows how to use cleaning chemicals correctly.
  • Achieved results during the past year.

Accomplishments

  • Assisted in the preparation of 12 banquet rooms for corporate events, ensuring all setups met guest requests and quality expectations.
  • Collaborated with team of 9 in the development of initiative.
  • Trained in the use of eco-friendly cleaning supplies, promoting sustainability practices as part of the hotel's green initiatives.
  • Played a key role in minimizing guest complaints regarding housekeeping services by 51% over several months, enhancing hotel reputation for cleanliness.
  • Worked with maintenance staff to identify and report method, ensuring timely resolution of guest issues and improving room readiness by 42% hours.
  • Recognized for handling special guest requests, such as allergy accommodations, resulting in 3 positive feedback forms submitted to management.
  • Proactively communicated with guests to confirm that their special room requests, such as allergen-free bedding, were met, improving Yelp service reviews by 51%.
  • Handled lost and found items from 13 rooms, facilitating the return of over 12 percent of items back to guests, earning guest commendations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined room attendant workflows by implementing a mobile housekeeping system, decreasing response times for guest requests by 43%

Affiliations

  • Global Hospitality Club
  • National Housekeeping Supervisors Association
  • Association for Computing Machinery
  • American Hotel & Lodging Association (AHLA)
  • National Safety Council – Workplace Safety for Hospitality
  • Society of Women Engineers
  • Environmental Services Association of America (ESAA)
  • Hospitality Financial and Technology Professionals (HFTP)
  • American Marketing Association
  • Rotary International

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Introduction to Sustainable Hospitality – International Tourism Partnership
  • Salesforce
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hotel Housekeeping Room Attendant Certification – American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • First Aid/CPR Certification – American Red Cross
  • Certified Environmental Services Technician (CEST) - system

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