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Skills

  • Customer service management
  • Menu memorization
  • Budgeting and finance
  • Table layout
  • Data analysis
  • Document scanning
  • Self-motivated
  • Client assessment and analysis
  • Food preparation and safety
  • Team standards

Work Experiences

  • Adapted seamlessly to customer flow spikes, consistently managing full tables while maintaining a sales-to-customer ratio above 65%.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved success during program.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Achieved a resolution rate of 46%.
  • Assisted in the creation of a new drink menu which led to a 81% month-over-month increase in bar sales.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved an average gratuity rate of 62% above industry standard.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.

Summaries

  • Consistently praised by management for creativity.
  • Consistently hit order accuracy targets.
  • Consistently sought customer feedback.
  • Balanced customer requests and kitchen demands.
  • Accomplished Server/Hostess with expertise in cross-training, successfully covering operational gaps during busy shifts and ensuring smooth team function.
  • Consistently recognized for upselling premium products.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved 67% growth in beverage sales.
  • Committed Server/Hostess/Bartender with outstanding knowledge of ServiceNow, consistently boosting sales by 36% through confident and relevant recommendations.
  • Achieved 41% repeat business growth.

Accomplishments

  • Won
  • Established
  • Collaborated with kitchen staff to develop a special dietary request program, seamlessly handling the needs of up to 13 guests with specific allergies per shift.
  • Monitored
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Created customized beverage options for special events, resulting in a 41% boost in customer satisfaction during private parties.
  • Improved
  • Implemented a POS system training program that reduced server order entry time by 3 minutes per table, improving overall flow during busy shifts.
  • Identified
  • Advised

Affiliations

  • Member of the Foodservice Consultants Society International (FCSI).
  • Proud alumni of Hospitality Management courses from initiative.
  • Affiliated with the U.S. Bartenders Guild (USBG) for continual professional development.
  • Enrolled in workshops offered by the Alcoholic Beverage Training Center (ABTC).
  • Participating in platforms like Upserve for advanced restaurant technology and service optimization.
  • Awarded a Safety Certification by the American Red Cross specific to the hospitality industry.
  • Attending professional workshops organized by the Professional Bartending Schools of America (PBSA).
  • Active member of the Event Services Professionals Association (ESPA).
  • Member of BarSmarts Advanced Program, enhancing bartending skills and knowledge.
  • Certified member of ServeSafe Food Handler Program, ensuring compliance with food safety regulations.

Certifications

  • Service Excellence for Food and Beverage Operations Certification Ironclad Systems
  • State/Local Health Code Compliance Certificate Chicago
  • Inventory Management Mastery Certification HubSpot
  • Certified Professional Food Manager (CPFM)
  • CPR and First Aid Certification procedure
  • RAMP (Responsible Alcohol Management Program) Certification Colorado
  • Certified Cicerone Beer Server
  • Conflict Resolution and De-escalation Techniques Certificate
  • Preventing Workplace Harassment Training Certificate
  • Alcohol Awareness Certification Texas

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