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Skills

  • Customer service in automotive services
  • Mounting expertise
  • Budgets
  • Oil changes
  • Eco-friendly tire disposal methods
  • Mentorship of junior staff
  • Supervision
  • Delivery logistics optimization
  • KPI tracking for tire operations
  • Project organization

Work Experiences

  • Achieved Outstanding Service Award recognition from Chicago authorities.
  • Answered 12 calls per one year to help customers with their questions and concerns.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Coordinated tire supply chain deliveries.
  • Achieved an exemplary report in 2021.
  • Collaborated with the procurement team.
  • Conducted extensive road tests.
  • Created a streamlined system for tire disposal that cut processing times and resulted in disposal cost savings of $6 per quarter.
  • Oversaw the delivery of process project by initiative team, which resulted in metric.
  • Brake system components such as rotors, pads, and drums were checked, installed, and repaired.

Summaries

  • Achieved 84% improvement in overall productivity.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved $18 in transportation savings.
  • Contributed to 2022 safety accomplishments.
  • Accomplished Lead Tire Person consistently completing over 14 complex tire-fitting jobs per week while maintaining top-tier safety and quality standards.
  • Strengths in cross-functional collaboration and data analysis backed up by Manufacturing and Production training.
  • Achieved peak performance.
  • Achieved results across 11 sites.
  • Repairing leaks, balancing tires, and completing alignments are all capabilities.

Accomplishments

  • Trained junior employees on safe and efficient tire installation, resulting in a 26% reduction in installation-related incidents.
  • Managed the installation and rotation of over 13 tires monthly, consistently meeting customer satisfaction scores above 50%.
  • Optimized shop resource allocation resulting in a 41% improvement in service delivery times for high-priority tire installations.
  • Created and managed a demand forecasting model which improved tire availability and reduced backorders by 48%.
  • Implemented an eco-conscious tire disposal system that reduced landfill waste by 17% and generated savings of $17 annually.
  • Streamlined tire inventory receiving and distribution processes, reducing stock discrepancies by 69%.
  • Collaborated with the vehicle safety department to review tire safety standards, achieving full compliance with OSHA guidelines.
  • Assisted in the procurement and testing of eco-friendly tire materials, resulting in a reduction of 22% in environmental impact from tire disposals.
  • Enhanced tire pressure monitoring for metric vehicles which improved fuel efficiency by 66%.
  • Led a team of 17 technicians to complete daily tire installations and repairs, meeting company goals and safety compliance targets consistently.

Affiliations

  • American Marketing Association
  • Project Management Institute
  • Association of Equipment Management Professionals (AEMP)
  • International Council of Nurses
  • Vehicle Maintenance Management Conference (VMMC) Participation
  • Vehicle Safety & Maintenance Compliance Program – Lead Participation
  • Certified Tire Service Instructor (CTSI)
  • American Trucking Associations (ATA) – Tire Safety Council
  • Tire Industry Association (TIA)
  • Rotary International

Certifications

  • DOT Transportation Compliance Certification
  • Certified Forklift Operator for Tire Handling
  • Certified Public Accountant
  • Automotive Lift Institute (ALI) Certified Lift Inspector
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Hazardous Materials Manager (CHMM)
  • ServSafe
  • Certified Wheel and Hub Bearing Specialist

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