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Skills

  • Cost reduction strategies
  • Client Engagement Programs
  • Budgets
  • Psychosocial assessments expert
  • Effective time management
  • Collaboration with external partners
  • Conflict resolution and mediation
  • Team management
  • Business operations
  • Process improvement strategies

Work Experiences

  • Achieved improvement over two years.
  • Achieved a 57% decrease in escalated disputes.
  • Achieved a 19% success rate.
  • Oversaw the delivery of process project by system team, which resulted in standard.
  • Collaborated with multi-disciplinary teams.
  • Collaborated with HR and benefit coordinators to address employee assistance program cases, delivering actionable solutions within 6 months.
  • Achieved results within the first the past year.
  • Collaborated with cross-functional teams.
  • Collaborated with cross-functional teams to ensure smooth and timely resolution of escalated cases, successfully closing 3 cases monthly.
  • Collected and analyzed client feedback.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Built strong relationships with community organizations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved 21% client satisfaction.
  • Analytical and detail-oriented Case Manager.
  • Adept at implementing effective case tracking systems like Power BI, reducing overall case time by 63% and improving client monitoring.
  • Offering 5 years of successful social work performance.
  • A flexible and adaptable case manager, successfully executing crisis interventions and routine case management. Known for reducing escalations by 17%.
  • Awarded Employee of the Year for excellence in resource allocation.
  • A dedicated case manager with experience in creating customized action plans, improving client satisfaction by 23%, and consistently achieving outstanding case resolution rates.

Accomplishments

  • Participated in a cross-agency task force that resolved 11 long-standing high-risk cases, improving public perception of the organization.
  • Initiated a client referral system within two years, enhancing access to third-party services and reducing overall case load by 66%.
  • Obtained Six Sigma in performance reporting, delivering added expertise in client management and contributing to an 48% increase in performance metrics.
  • Led cross-functional meetings between case managers and external medical professionals, increasing the speed of case closings by 17%.
  • Coordinated with local health agencies and educational institutions, improving inter-agency partnerships which led to a 17% faster resolution of complex cases.
  • Managed high-risk cases with an emphasis on client-centric resolution, closing 7 cases with a 32% success rate.
  • Successfully mediated disputes between clients and service providers, maintaining a 72% retention rate among service partnerships.
  • Partnered with public health agencies to deliver transitional support services, reducing hospital readmissions for at-risk clients by 22%.
  • Revised case reporting formats, making it easier for executive review and improving reporting timeline by 42%.
  • Led a client outreach program that increased engagement by 68% through strategic client communication and needs assessment.

Affiliations

  • Association of Information Technology Professionals
  • Participant in Diversity, Equity, and Inclusion Working Groups for Social Work
  • Appointed Mentor for Junior Case Managers in Professional Development Networks
  • Lions Club
  • Clinical Case Management Certification (CCMC) Holder
  • Certified Strength-Based Case Management Practices
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Events
  • Freemason
  • Pediatric Case Management Special Interest Group Participation
  • Leadership Role in Local Family Resource Planning Organizations

Certifications

  • CompTIA A+ Technician
  • Peer Support Specialist Certification – Arizona
  • Trauma-Informed Care Certification Harbor & Co.
  • Certified Crisis & Trauma Counselor (CCTC) - International Association of Trauma Professionals
  • Certificate in Housing and Case Management - framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Human Services-Board Certified Practitioner (HS-BCP) - Center for Credentialing and Education
  • Certified Care Coordination and Transition Management (CCCTM) - Harbor & Co.
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • Cisco Certified Network Associate (CCNA)

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