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Skills

  • Security systems
  • Performance improvements
  • MS Office
  • Purchasing and planning
  • RFI Scanners
  • Budget management and oversight
  • Risk assessment and mitigation
  • Customer service
  • Policy/program development
  • Data-driven decision making

Work Experiences

  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Created reports that included project information and forecasts.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Oversaw the work of 13 employees with the goal of increasing productivity, efficiency, and cost savings.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Took part in organizational transformation and implementation activities and successfully managed 9 corporate restructurings.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Negotiated with category vendors to get the best price on method products, resulting in a profit margin increase of 3%.
  • Was able to secure a contract with category vendor to supply all metric materials and services at a reasonable price.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Recognized for operational, customer service, framework, and process excellence.
  • Dedicated leader with 5 years of business planning and oversight experience.
  • Director of Football Operations is a hardworking and dependable Director of Football Operations who excels at team leadership and budget management.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Results-oriented Miscellaneous professional with budget management, quality assurance, and client relations strengths.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • QuickBooks and HubSpot experts with exceptional interpersonal skills.
  • Multilingual and fluent in Mandarin and German, with a strong grasp of cultural differences.
  • Successful contract negotiation and process improvement by a focused Operations Manager.

Accomplishments

  • Established a comprehensive inventory management system for athletic gear, reducing equipment loss and purchasing redundancy by 29%.
  • Oversaw the coordination of televised games and press conferences, ensuring real-time operational support and achieving 25% media coverage growth.
  • Implemented a video analytics program that uses Microsoft Excel, helping coaching staff reduce post-game breakdown time by 31% and streamline report delivery.
  • Successfully introduced community outreach initiatives, growing youth participation in football clinics by 46% and increasing media coverage.
  • Introduced a digital ticketing initiative, leading to a 51% reduction in ticketing overhead and a more efficient fan entry process.
  • Reduced the team’s annual operational expenses by $7 by consolidating white-label vendors and securing multi-year contracts.
  • Established a revenue-sharing model with local vendors, enhancing game-day sales during home matches by 78%.
  • Reorganized staff schedules utilizing new project management software, improving daily operational efficiency by 83%.
  • Enhanced team branding through successful collaboration with marketing to increase social media engagement by 48% and boost fanbase growth in 2019.
  • Reduced team expenditures by $6 through optimized travel schedules and renegotiated transportation contracts, leading to a 28% increase in available resources for player development.

Affiliations

  • Certified as Advanced Game Analyst by program (2020)
  • Certified Official, USA Football Fan Engagement Operations (2023)
  • Ambassador, U.S. Council for Athletes' Health (USCAH), 2017
  • Co-Organizer, Annual Football Operations Summit (Columbus, 2024)
  • Founding Member, National Football Administrators Association (NFAA)
  • Invited Speaker on Football Recruitment Strategies, metric, Denver, 2015
  • Board Member, National Football Foundation (Seattle Chapter)
  • Certified in Sports Management, North American Society for Sport Management (NASSM), 2020
  • Graduated, category, Bachelor's Degree in Sports Management, 2021
  • Charter Member, Women Leaders in College Sports (WLCS)

Certifications

  • Certified Professional in Sports Analytics
  • Project Management Professional (PMP)
  • Global Sports Management Certificate – International Centre for Sports Studies (CIES)
  • Player Scouting and Recruitment Certification – Pro Football Focus (PFF)
  • Logistics and Supply Chain Management Certificate - metric
  • Apple Certified Associate (ACA)
  • Fundamentals of Sports Marketing – Coursera by Northwestern University
  • Certified Sports Event Coordinator (CSEC)
  • Cisco Certified Network Associate (CCNA)
  • FIFA Football Executive Programme Certification

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