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Skills

  • Process operations oversight
  • Extensive knowledge of SEC regulations
  • Deal mechanics
  • Electrical installation and repair
  • Employee relations
  • Lean manufacturing and quality systems
  • MS Office
  • Accounting systems and software
  • Comparable acquisition analysis
  • Rapid data entry skills

Work Experiences

  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Coordinated daily cash reconciliation in a high-volume location.
  • Had an excellent attendance record and was always on time for work.
  • Processed quarterly vault and ATM audits with a zero error rate.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of preparing, sorting, and distributing system reports to the appropriate branches.
  • Achieved Top Performer for highest branch accuracy rates.
  • Answered 2 calls per the past year to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Lead Teller Operations Specialist is a deadline-driven Lead Teller Operations Specialist who excels in fast-paced environments.
  • With 6 years of experience in procedure operations, I am an accomplished management professional.
  • Cross-selling bank products and services is a strength of this versatile banking professional.
  • High-volume service call management experience with a focus on quality and efficiency.
  • Clear understanding of workflow optimization and data analysis as well as strategic planning training.
  • Customer-focused banking professional with a background in institutional business development and project management in the financial services industry.
  • Talented Bank Teller with a high level of accuracy in processing customer transactions, counting money, and maintaining a balanced cash drawer.
  • Lead Teller Operations Specialist is well-versed in regulations, best practices, and strategies for success.
  • Banking professional with 14 years of experience providing sophisticated money managers with value-added risk management solutions.
  • Committed to providing excellent customer service and communication.

Accomplishments

  • Streamlined
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Guided
  • Awarded initiative for standard.
  • Prepared
  • Achieved 2% of 2018 business development goal set at $14 in assets.
  • Design: Responsible for creative design for prominent framework.
  • Created
  • Recognized as Top Performer due to initiative.
  • Recommended

Affiliations

  • International Association of Coaching (IAC)
  • National Retail Federation (NRF) - Certificate in Customer Experience
  • Rotary International
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • American Institute of Banking (AIB)
  • National Federation of Credit Unions (NFBCU)
  • Institute of Certified Bankers (ICB)
  • American Medical Informatics Association
  • Association for Financial Professionals (AFP)
  • Society for Human Resource Management (SHRM)

Certifications

  • Certified Internal Auditor (CIA) - system
  • Certified Leadership Training Program (CLTP) - Summit Group
  • Risk Management Certification (RMC) - Risk Management Association (RMA)
  • Certified Financial Services Security Professional (CFSSP) - Certified Financial Services Security Professional Certification Board
  • AML Compliance Certificate - National Association of Federal Credit Unions
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Anti-Money Laundering Specialist (CAMS) - Association of Certified Anti-Money Laundering Specialists
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Bank Financial Management (BFM) Certification - American Bankers Association (ABA)

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