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Skills

  • Risk investment analysis
  • Savvy relationship-builder
  • Budgets
  • Math aptitude
  • Communications
  • Venture capital specialist
  • Process improvement
  • Employee relations and conflict resolution
  • Meticulous attention to detail
  • Extensive knowledge of SEC regulations

Work Experiences

  • Effectively reduced framework errors by more than 10% using budget management and quality assurance.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was given a regional branch recognition award for increasing sales by 4%.
  • Was in charge of preparing, sorting, and distributing system reports to the appropriate branches.
  • Customers were given an explanation of the diagnostic findings as well as repair or service options.
  • Followed all procedures involving financial and customer information to avoid possible data breaches and misuse.
  • Was in charge of diagnosing and troubleshooting issues, as well as repairing and restoring machines to full functionality.
  • Tweaked the original installation plan and double-checked the work for adherence to local codes and best practices.
  • Worked on program equipment to ensure that it was repaired quickly and with as little downtime as possible.
  • Efficiently troubleshot and repaired process equipment to reduce company costs and increase productivity.

Summaries

  • Detail-oriented Service Tech with a track record of thoroughly testing and evaluating HubSpot in order to provide prompt solutions.
  • Lead Teller Operations Specialist is a multi-talented Lead Teller Operations Specialist who is consistently rewarded for planning and operational improvements.
  • With 6 years of experience in procedure operations, I am an accomplished management professional.
  • Banking professional with 14 years of experience providing sophisticated money managers with value-added risk management solutions.
  • High-volume service call management experience with a focus on quality and efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Customer acquisition and relationship-building skills.
  • Bank Teller who is meticulously organized and has excellent time management skills.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Excellent ability to communicate, make decisions, and plan.

Accomplishments

  • Increased annual revenue by 15% by creating effective strategies to expand existing customer services.
  • Advised
  • Design: Responsible for creative design for prominent framework.
  • Exceeded sales objectives in 2019.
  • Solved
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Completed initiative project, achieving metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared
  • Collaborated with team of 16 in the development of initiative.

Affiliations

  • Freemason
  • American Finance Association (AFA)
  • International Customer Service Association (ICSA)
  • Association for Financial Professionals (AFP)
  • National Speakers Association (NSA) - Leadership and Training Development
  • Lions Club
  • Credit Union National Association (CUNA)
  • American Society of Safety Professionals
  • Institute of Internal Auditors (IIA)
  • American Medical Informatics Association

Certifications

  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Certified Branch Manager (CBM) - Independent Community Bankers of America (ICBA)
  • Certified Protection Officer (CPO)
  • CompTIA Network+
  • CompTIA Security+
  • Advanced Bank Teller Certification - Online Training Academy
  • First Aid/CPR Certified
  • Bank Financial Management (BFM) Certification - American Bankers Association (ABA)
  • Certified Leadership Training Program (CLTP) - Summit Group
  • Customer Communication Management (CCM) - Customer Care Association

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