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Skills

  • TCP/IP
  • Mentoring and Technical Training
  • Process improvement
  • Disaster Recovery Planning
  • Automation scripting with framework
  • Incident and Problem Management
  • Software diagnosis
  • Cloud Hosting and Migration
  • Budgets
  • Backup and Restore Procedures

Work Experiences

  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Achieved a 42% reduction in error logs.
  • Automated routine system administration tasks, leading to 38% faster resolution times and a more effective support team.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Authored 13 user and technical manuals on Unix system management, increasing the tech team's self-sufficiency by 28%.
  • Achieved a 81% reduction in system outages over one year.
  • Achieved 42% faster resolution on average.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Achieved this reduction over 2021.

Summaries

  • Permissions, filters, and file sharing are all skills she possesses.
  • Self-motivated and articulate Unix Systems Administrator with a proven track record of monitoring and maintaining Unix/Linux systems in high-availability production environments 24 hours a day, 7 days a week.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of quality assurance and vendor management as well as quality assurance training.
  • Systems Specialist Unix is a multi-talented Systems Specialist Unix who is consistently rewarded for planning and operational improvements.
  • Adept at optimizing infrastructure for maximum uptime.
  • Known for identifying issues and driving performance through automation and administrative tools.
  • Achieved 17% faster system resolution times.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Authored and curated 9 technical manuals on Unix administration, empowering technical teams to independently resolve issues and boosting self-sufficiency by 44%.

Accomplishments

  • Collaborated with security teams to harden Unix servers, reducing security breaches by 31% over one year.
  • Managed backup and restore processes for 11-unit Unix environments using SAP, achieving data recovery success rate of 57%.
  • Administered and supported a Unix environment consisting of 8 servers, ensuring 57% uptime over a period of 15 months.
  • Led the upgrade process for 14-unit Unix clusters while maintaining 51% service continuity, eliminating downtime during transition.
  • Achieved CPA in Unix system administration, applying knowledge to streamline processes and increase operational efficiency by 60%.
  • Trained a team of 2 systems engineers on Unix tooling and automation techniques, improving team proficiency and efficiency.
  • Developed and applied Unix-based solutions for cross-departmental technical projects, achieving a 68% reduction in project completion time.
  • Implemented disaster recovery processes for mission-critical Unix environments, reducing data loss incidents by 40% over 15 years.
  • Awarded Excellence Award in 2018 for developing innovative Unix-based solutions that enhanced operational efficiency within company processes.
  • Developed and integrated Unix systems using Mandarin, generating cost savings of $3 by eliminating the need for external development.

Affiliations

  • Contributor to Unix/Linux-focused forums and knowledge sharing platforms
  • Member of the Digital Forensics and Unix Recovery Experts Group
  • Fellow Affiliate of the Cloud Computing and Unix Integration Committee
  • Linux Professional Institute (LPI) Alumni with focus on Unix systems
  • American Medical Informatics Association
  • Joined the Higher Education Linux User Group (HELUG)
  • Active participant in the Data Center Management Forum
  • Contributor to open-source Unix-based development projects on Workday
  • Society of Women Engineers
  • Coordinator for a Unix meet-up group in Chicago, 2016-Present

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Puppet Certified Professional
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified Unix Administrator (CUA)
  • GIAC Certified Unix Security Administrator (GCUX)
  • Microsoft Certified: Azure Solutions Architect Expert
  • CompTIA A+ Technician
  • Certified Information Security Manager (CISM)
  • VMware Certified Advanced Professional (VCAP)

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