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Skills

  • Ticket sales
  • Preventive maintenance
  • Team leadership and development
  • Customer dispute resolution
  • Safety compliance
  • Ability to negotiate with external partners
  • Communications
  • Supervision
  • Upselling techniques
  • Time management

Work Experiences

  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Authored and presented weekly operations reports to senior management, highlighting key trends and opportunities for growth in the arcade.
  • Transported Jira to 6 months customer locations.
  • Answered 17 calls per one year to help customers with their questions and concerns.
  • Attracted 66% more visitors during off-peak hours.
  • Achieved a 17% increase in positive online reviews.
  • Oversaw the delivery of initiative project by process team, which resulted in system.
  • Authored weekly operations reports.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Achieved a 32% rise in weekend traffic over several months.
  • Achieved favorable lease terms.
  • Achieved growth in repeat guests.
  • Within Miscellaneous, senior Arcade Supervisor and outstanding performer in quality assurance and performance reporting.
  • Boosted overall arcade visits.
  • Acquired cutting-edge machines.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved operational efficiencies.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.

Accomplishments

  • Trained and managed a team of arcade attendants on technical arcade machine troubleshooting techniques, decreasing response time to mechanical issues by several months or 35%.
  • Inventoried and categorized all arcade products and assets into a comprehensive database that reduced misplaced items by 40%.
  • Negotiated improved supply terms with procedure, reducing maintenance costs by 20%.
  • Operated daily staffing schedules for 11 employees, maximizing operational efficiency during high-peak park hours, reducing overtime need by 69%.
  • Monitored point-of-sale operations, identifying trends that resulted in the development of new user offers, raising daily spend per customer by15.
  • Implemented hourly checks and maintenance frees arcade machine backups to reduce downtime by 45%.
  • Analyzed game usage trends and shifted machine locations to emphasize high-demand games, which resulted in a 24% increase in game usage.
  • Facilitated weekly cross-training sessions, enabling 14 employees to become proficient in cross-functional collaboration, leading to versatile staff coverage during peak times.
  • Collaborated with team of 4 in the development of category.
  • Partnered with vendors to add framework, triggering a 19% revenue increase from new game machine usage.

Affiliations

  • Small Business Association (SBA) - Regular member since 2020
  • Amusement Industry Manufacturers and Suppliers International (AIMS) - Active since 2017
  • Association of Hospitality Industry Professionals (AHIP) - Connected for managing guest interactions
  • Lions Club
  • Certified Financial Operations Manager (CFOM) - Focus on financial compliance in arcades
  • National Independent Concessionaires Association (NICA) - Membership for vendor relations
  • National Automatic Merchandising Association (NAMA) - Networking for arcade technology trends
  • Rotary International
  • International Association of Amusement Parks and Attractions (IAAPA) - Member since 2020
  • International Entertainment Buyers Association (IEBA) - Related to negotiating contracts with suppliers

Certifications

  • AED (Automated External Defibrillator) Certification - Northwind
  • Project Management Professional (PMP)
  • Certified Guest Experience Facilitator - Meridian
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Certified Facilities Manager (CFM) - International Facility Management Association (IFMA)
  • Professional Certificate in Leadership and Management - standard
  • Certified Business Analysis Professional (CBAP)
  • Certified Arcade Technician - Northwind

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