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Skills

  • Customer retention strategies
  • Staff morale improvement
  • Menu Customization and Knowledge
  • Revenue growth strategy implementation
  • Interdepartmental communication
  • Compliance with Alcohol Serving Laws
  • Food Safety and Health Code Compliance
  • Industry Knowledge of Jira
  • Staff scheduling and shift planning
  • Inventory Management for Front-of-House

Work Experiences

  • Applied data-driven scheduling strategies that reduced labor costs by $8 monthly while maintaining customer satisfaction levels above 29% %.
  • Developed a staff performance review process.
  • Achieved a 83% increase in sales of Workday by creating targeted sales contests with clear performance metrics.
  • Achieved a 25% increase in positive reviews.
  • Achieved highest in-house sales record.
  • Collect and deposit funds into accounts, disburse funds from cash accounts to pay bills or invoices, maintain collection records, and ensure that accounts are balanced.
  • Achieved zero safety incidents over several months.
  • Achieved Employee of the Year for best guest service in 2023.
  • Collaborated with the kitchen and bar teams to streamline service, achieving record-time deliveries of orders during events with over 17 attendees.
  • Aligned the team on specials and service standards.

Summaries

  • Committed to maintaining quality across all service aspects.
  • Contributed to a 46% reduction in negative guest feedback.
  • Directly enhanced revenue.
  • Consistently boosted staff performance.
  • Achieved a record decrease in transaction errors by 48% using a new POS system.
  • Boosted customer satisfaction.
  • Demonstrated history of improving service delivery.
  • Achieved 20% order accuracy.
  • Collaborated with chefs and front-of-house teams on optimizing seasonal menus and special offerings, ensuring better service flow while increasing average ticket sizes by $6.
  • Award-winning server manager noted for superior leadership in guest service and team performance, receiving the Innovation Award in 2022. Demonstrated history of improving service delivery and team collaboration.

Accomplishments

  • Effectively managed a 7-person team during peak seasons, consistently maintaining top customer service marks of 30% on metric.
  • Designed incentive programs for staff which led to a 56% growth in upsell rates for beverages and side dishes, resulting in $3 additional revenue per month.
  • Led training sessions for new hires, introducing enhanced customer service standards that improved guest satisfaction by 48% in 2016.
  • Built a customer loyalty program that grew the repeat customer base by 65% within the first 16 months of implementation.
  • Played a pivotal role in a digital transformation project, improving efficiency by implementing Asana that reduced order errors and rework by 38%.
  • Collaborated with kitchen and front-of-house teams to streamline service workflows, reducing order preparation times by 6 minutes and improving overall customer experience.
  • Managed team effectively during key events and peak hours, serving up to 6 guests per shift while maintaining 49% order accuracy and timely service.
  • Analyzed customer feedback on initiative, developing strategies that improved online ratings from an average of standard to procedure.
  • Collaborated closely with HR to establish a mentorship program that reduced employee turnover by 63% over two years and fostered career growth.
  • Implemented real-time tracking for sales data using system, increasing accuracy in inventory and financial reporting by 60%.

Affiliations

  • Certified Trainer, ServSafe – Led team certifications to ensure compliance with food safety regulations and sanitation standards.
  • Member, International Society of Beverage Technologists (ISBT) – Developed strategies for improving bar operations and reducing beverage-related service errors.
  • Member, National Foodservice Management Institute (NFSMI) – Participated in educational programs focused on enhancing food safety management techniques.
  • Conference Speaker, Hospitality Leadership Summit – Spoke on the importance of collaboration across kitchen, bar, and front-of-house teams during high-pressure service events.
  • Alumnus, metric in Hospitality and Restaurant Management – Connected with network professionals to share knowledge on restaurant management tools.
  • Member, Restaurant Managers Association Group – Attended professional training sessions to enhance staff scheduling and turnover reduction.
  • Collaborator, Restaurant Revitalization Workshops – Contributed to initiatives aimed at introducing new technology and software into restaurant scheduling systems.
  • Member, National Restaurant Association (NRA) – Maintained active participation to stay informed on industry trends and best practices regarding food service management.
  • Served as Chair, Event Planning Committee for Texas Restaurant Association – Led initiative to improve attentiveness to customer feedback during high-volume service events.
  • Affiliate, Society for Foodservice Management (SFM) – Attended seminars focused on improving supply chain management in food services, leading to reduced supply costs.

Certifications

  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute, 2022
  • Food Handlers Card | Massachusetts | 2019
  • COVID-19 Foodservice Safety Certificate | National Restaurant Association | 2020
  • Inventory and Cost Control Certification | initiative | 2021
  • Advanced Alcohol Serving Certification | TIPS (Training for Intervention Procedures) | 2022
  • Certified Restaurant Server (National Restaurant Association, 2020)
  • Food Safety Manager Certification - method, 2022
  • First Aid/CPR and AED Training | American Red Cross | 2018
  • Team Leadership Certification for Hospitality Managers | framework | 2015
  • Certified Hospitality & Tourism Management Professional (CHTMP) | method | 2018

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