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Skills

  • KPI Analysis and Reporting
  • Revenue growth strategy implementation
  • Industry Knowledge of Jira
  • Staff scheduling and shift planning
  • Guest complaint resolution
  • Team leadership & management
  • Onboarding process improvement
  • Employee Training & Development
  • Customer engagement strategies
  • Inventory Management for Front-of-House

Work Experiences

  • Avoided disruptions in service.
  • Conducted daily pre-shift meetings to align the team on specials, service standards, and guest service priorities, leading to consistently high customer service scores.
  • Acted as the primary liaison between management and staff.
  • Boosted overall revenue per shift.
  • Achieved record-time deliveries of orders.
  • Achieved a 83% increase in sales of Workday by creating targeted sales contests with clear performance metrics.
  • Achieved maximum customer satisfaction ratings.
  • Developed a staff performance review process.
  • Developed an effective floor strategy.
  • Hand out menus to customers and answer questions about the items on the menu, as well as making recommendations when necessary.

Summaries

  • Achieved operational excellence.
  • Contributed to a 46% reduction in negative guest feedback.
  • Delivered outstanding service during events.
  • Dedicated professional with extensive experience in luxury dining environments.
  • Consistently recognized for customer satisfaction.
  • Contributed to a 28% increase in table turn rates.
  • Achieved a record decrease in transaction errors by 48% using a new POS system.
  • Accomplished restaurant professional.
  • Achieved a 43% reduction in negative feedback on framework.
  • Addressed key areas for improvement in the guest experience.

Accomplishments

  • Introduced new scheduling software, which cut down staff scheduling conflicts by 58% and optimized labor costs across weekly shifts.
  • Successfully improved the table turnover process leading to an increase in nightly revenue of $7 in high-traffic shifts by optimizing team roles.
  • Partnered with cross-functional teams to implement process improvements, reducing table turnover times by 84% over the past year, thereby serving 3 additional guests per shift.
  • Maintained full compliance with local health and safety regulations, resulting in a top score of 37% during city inspections for 2022.
  • Managed team effectively during key events and peak hours, serving up to 6 guests per shift while maintaining 49% order accuracy and timely service.
  • Negotiated vendor contracts, resulting in a 73% reduction in supply costs without compromising quality, ultimately contributing to a savings of $3 annually.
  • Collaborated with kitchen and front-of-house teams to streamline service workflows, reducing order preparation times by 6 minutes and improving overall customer experience.
  • Built a customer loyalty program that grew the repeat customer base by 65% within the first 16 months of implementation.
  • Analyzed customer feedback on initiative, developing strategies that improved online ratings from an average of standard to procedure.
  • Developed a bi-monthly performance review system resulting in recognition of top performers and improved team transparency, leading to a 65% decrease in turnover.

Affiliations

  • Member, National Foodservice Management Institute (NFSMI) – Participated in educational programs focused on enhancing food safety management techniques.
  • Event Coordinator, Atlanta Hospitality Group – Organized and led annual events focused on fostering teamwork and collaboration between kitchen, bar, and front-of-house staff.
  • Member, International Society of Beverage Technologists (ISBT) – Developed strategies for improving bar operations and reducing beverage-related service errors.
  • Collaborator, Restaurant Revitalization Workshops – Contributed to initiatives aimed at introducing new technology and software into restaurant scheduling systems.
  • Alumnus, metric in Hospitality and Restaurant Management – Connected with network professionals to share knowledge on restaurant management tools.
  • Attendee, Restaurant Finance & Development Conference – Developed insights into optimizing restaurant financials and budget tracking.
  • Member, Restaurant Managers Association Group – Attended professional training sessions to enhance staff scheduling and turnover reduction.
  • Member, Women in Hospitality Leadership (WHL) – Engaged in cross-functional workshops to develop inclusive leadership skills and improve teamwork.
  • Served as Chair, Event Planning Committee for Texas Restaurant Association – Led initiative to improve attentiveness to customer feedback during high-volume service events.
  • Member, Culinary Institute of America Association – Attended regular workshops on improving service efficiency and integration with kitchen operations.

Certifications

  • Inventory and Cost Control Certification | initiative | 2021
  • Certified Professional in Catering and Events (CPCE) - National Association for Catering and Events - 2022
  • Certified Master Bartender | United States Bartenders' Guild (USBG) | 2021
  • Time Management for Hospitality Professionals Certification | standard | 2022
  • Introduction to HACCP Certification | initiative | 2021
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute, 2019
  • ServSafe Alcohol Certification | National Restaurant Association | 2022
  • ServSafe Food Protection Manager Certification | process | 2022
  • Allergen Awareness Certification | Allergen Training Programs | 2018
  • Certified Hospitality & Tourism Management Professional (CHTMP) | method | 2018

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