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Skills

  • Equipment upgrades
  • Automated monitoring tool implementation
  • Process improvement
  • Load Balancer Configuration
  • Supervision
  • Network security vulnerability detection
  • Estimate generation
  • Network performance optimization
  • Enterprise-level client support
  • Relationship development

Work Experiences

  • Achieved a 33% increase in network performance by restructuring traffic prioritization and executing targeted network optimizations.
  • Achieved an 25% customer satisfaction rate.
  • Used Microsoft Excel to prepare and evaluate network diagrams, floor plans, and site configurations for both new and existing facilities.
  • Evaluated facilities to determine telecommunications system capacity and requirements.
  • Collaborated with ISP providers to troubleshoot latency issues, reducing recurring network instability across 14 sites by 79%.
  • Contributed to a 38% reduction in ticket escalations.
  • Analyzed network vulnerabilities.
  • Achieved a 36% increase in network performance.
  • Kept track of system performance, such as network traffic, security, and capacity, and analyzed it.
  • Achieved $18 in cost savings.

Summaries

  • Network Operations Center Technician is a multi-talented Network Operations Center Technician who is consistently rewarded for planning and operational improvements.
  • Achieved an increase in service uptime by 32%.
  • Achieved a 57% reduction in possible breaches.
  • Talented Communications Technician seeking a position in Chicago or the surrounding area as a Network Operations Center Technician.
  • A skilled Network Operations Center Technician proficient in VPN, firewall, and load balancer management, maintaining zero downtime for 16 consecutive months.
  • Physically fit and agile, able to lift over 7 pounds and work in tight spaces.
  • Achieved quicker incident resolutions.
  • Reliable Communications Technician with experience troubleshooting and installing method and framework systems and hands-on training.
  • Achieved a 23% boost in scalability.
  • Achieved a 55% reduction in security breaches.

Accomplishments

  • Developed network monitoring dashboards using QuickBooks, giving real-time visibility into operational and security metrics for 8 devices.
  • Actively responded to DoS/DDoS attacks by tuning security solutions resulting in no successful attacks over a period of 15 years.
  • Worked with the security team to patch network vulnerabilities, reducing the attack surface by 82% and enhancing overall compliance with CPA.
  • Resolved high-severity network incidents by coordinating with cross-functional teams, minimizing system downtime to under 2 hours.
  • Took leadership in triaging network outages, ensuring a resolution within 15 hours while maintaining accurate communication with key stakeholders.
  • Monitored, analyzed, and optimized WAN/LAN traffic, decreasing latency by up to 16% and ensuring quality of service for VoIP and other sensitive traffic.
  • Diagnosed and resolved complex routing issues, improving network speed by 37% for mission-critical applications.
  • Engineered and tested secure site-to-site VPNs for 14 new offices, ensuring a 22% increase in inter-office communication efficiency.
  • Implemented automated systems that generated early alerts for bandwidth and performance issues, reducing troubleshooting time by 15%.
  • Reduced downtime by 71% by working closely with vendors to ensure proper support for routers, firewalls, and switches.

Affiliations

  • Certified through the Cisco Certified Network Associate (CCNA) program, contributing to proactive network monitoring initiatives.
  • Member of the International Society of Automation (ISA) with specialization in industrial network security.
  • Certified with the Network Proficiency Program by initiative, focusing on the decommissioning of legacy systems.
  • Jaycees
  • Active participant in the International Association of Network Engineers (2022-Present), with a focus on network upgrade best practices.
  • Society of Women Engineers
  • Attendee of ISC2 (International Information Systems Security Certification Consortium) events on advanced VPN security protocols.
  • Participant in the Network Security Alliance, contributing to studies on reducing vulnerabilities through network segmentation.
  • Member of the Global Information Assurance Certification (GIAC), specializing in network forensics and incident response.
  • Attendee of the BICSI (Building Industry Consulting Service International) events, focusing on structured cabling for optimal network performance.

Certifications

  • First Aid/CPR Certified
  • Linux Professional Institute Certification (LPIC-1)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • ITIL Foundation Certificate in IT Service Management
  • Checkpoint Certified Security Expert (CCSE)
  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Network Associate (CCNA)
  • Certified Ethical Hacker (CEH)
  • CompTIA A+

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