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Skills

  • Patient onboarding process optimization
  • Healthcare billing issue resolution
  • Multitasking in fast-paced environments
  • Medical staff coordination
  • Interdepartmental communication
  • Team leadership and supervision
  • Medical terminology fluency
  • First Aid/CPR
  • Patient privacy safeguarding
  • Customer service

Work Experiences

  • Achieved connection in under 5 days.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Eliminated redundant forms.
  • Actively collaborated with the billing department to reduce patient billing complaints related to intake errors by 56%.
  • Enhanced patient satisfaction by refining intake forms and reducing patient wait times by 73% at the Atlanta clinic.
  • Collaborated with over 16 external providers.
  • Coordinated intake procedures for up to 17 new patients daily, ensuring complete insurance verification prior to their first appointments.
  • Enhanced data quality for physicians.
  • Was in charge of financial documents like expense reports and invoices.
  • Distributed educational materials to patients.

Summaries

  • Advanced patient onboarding strategies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Trained in Asana and possesses exceptional team leadership abilities.
  • Accomplished in integrating new intake protocols, resulting in reduced pre-authorization time by 22% and faster data sharing between departments.
  • Medical Intake Coordinator is a well-organized Medical Intake Coordinator who is well-versed in healthcare processes and administrative requirements.
  • Costs were consistently reduced while profits were increased.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • With over 15 years of experience in the system industry, I am committed to organization and collaboration.
  • Accurately shared data with medical professionals.

Accomplishments

  • Collaborated with IT department to design and pilot a web-based pre-registration form, leading to a 48% drop in patient check-in times.
  • Reduced average appointment wait times by 48% through effective scheduling and resource allocation using Salesforce.
  • Implemented an automated intake system via Workday, cutting data entry errors by 55%.
  • Optimized communication between medical staff and billing teams resulting in a 31% reduction in incorrect billing claims.
  • Handled intake coordination for 2 patients per day, ensuring prompt scheduling and insurance verification with HubSpot.
  • Collaborated with team of 15 in the development of category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team in optimizing intake processes using Workday, resulting in a 72% decrease in paperwork errors.
  • Managed intake processes for patients with varying insurance plans, cutting authorization delays by 65% and improving revenue capture.
  • Handled escalated patient inquiries, resolving issues within several months, resulting in a 47% increase in overall patient satisfaction.

Affiliations

  • International Association of Intake Coordinators (IAIC)
  • Lions Club
  • International Council of Nurses
  • Association of Healthcare Administrative Assistants (AHAA)
  • American Academy of Professional Coders (AAPC)
  • Rotary International
  • Society for Healthcare Consumer Advocacy (SHCA)
  • Certified Medical Administrative Assistant (CMAA) from program
  • Healthcare Financial Management Association (HFMA)
  • Healthcare Information Management Executives (CHIME)

Certifications

  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified Medical Insurance Specialist (CMIS) - Practice Management Institute (PMI)
  • ServSafe
  • CompTIA Security+
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified Professional Biller (CPB) framework
  • Healthcare Leadership Certificate – Meridian

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