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Skills

  • Multitasking in fast-paced environments
  • Conflict resolution with patients
  • Patient onboarding process optimization
  • Patient data entry accuracy
  • Medical terminology fluency
  • Chronic condition patient intake coordination
  • Patient privacy safeguarding
  • Cross-functional team collaboration
  • Insurance policy knowledge
  • Healthcare billing issue resolution

Work Experiences

  • Decreased intake times by 28%.
  • Kept meticulous records of office inventories and ordered additional supplies for $4.
  • Created detailed patient records using procedure, improving accessibility for physicians while lowering charting errors by 81%.
  • Coordinated intake procedures for up to 17 new patients daily, ensuring complete insurance verification prior to their first appointments.
  • Avoided compliance fines totaling $4.
  • Cross-referenced patient data across 15 systems.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Developed a training program for intake staff focused on efficient insurance verification processes, reducing pre-authorization time by 34%.
  • Enhanced data quality for physicians.

Summaries

  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Aligned intake policies with legal requirements.
  • Proven experience in framework and metric environments, as well as knowledge of provider requirements.
  • Accomplished in integrating new intake protocols, resulting in reduced pre-authorization time by 22% and faster data sharing between departments.
  • With over 15 years of experience in the system industry, I am committed to organization and collaboration.
  • Avoided compliance fines totaling over $9.
  • Achieved a 61% reduction in complaints.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.

Accomplishments

  • Analyzed intake data to identify bottlenecks and implemented corrective actions, reducing patient wait times by several months across 13 clinics.
  • Standardized intake forms across multiple departments, improving data completeness and patient tracking by 60%.
  • Documented and resolved system which led to method.
  • Collaborated with finance to onboard 17 new systems that improved intake data accuracy, leading to increased satisfaction rates.
  • Ensured accurate completion of intake forms for a high-volume of patients in a 2-bed hospital, meeting daily patient flow targets efficiently.
  • Implemented an automated intake system via Workday, cutting data entry errors by 55%.
  • Effectively handled confidential patient documents, reducing processing errors and ensuring compliance with federal and state regulations by 73%.
  • Coordinated with insurance providers to reduce pre-authorization times for standard, improving clinic productivity by 33%.
  • Worked with clinical teams to ensure continuity of care during patient handoffs, significantly reducing readmission rates by 52%.
  • Verified insurance coverage for up to 3 patients daily, effectively decreasing authorization failures by 31%.

Affiliations

  • Toastmasters
  • Alliance for Continuing Medical Education (ACME)
  • International Association of Intake Coordinators (IAIC)
  • Society of Human Resource Management
  • Council for Affordable Quality Healthcare (CAQH) certified professional
  • National Consortium of Health Systems and Hospitals (NCHSH)
  • American Marketing Association
  • Member of the American Health Information Management Association (AHIMA)
  • National Association of Medical Staff Services (NAMSS)
  • Member of the National Health Service Corps (NHSC)

Certifications

  • Patient Intake Specialist Certificate Program – Brightline
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Healthcare Financial Professional (CHFP) - process
  • Project Management Professional (PMP)
  • Certified Professional Coder (CPC) - metric
  • HIPAA Compliance Certification – Healthcare Information Privacy and Security Certification Brightline
  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)

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