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Skills

  • Project organization
  • Process improvement
  • Operational improvement
  • Customer feedback systems
  • Budgets
  • Guest accommodations
  • Customer retention strategies
  • Framework equipment
  • KPI Development and Monitoring
  • Housekeeping protocol optimization

Work Experiences

  • Achieved this in 2019.
  • Collaborated with operations on revenue forecasting.
  • Collaborated closely with customer success on revenue forecasting, achieving above-target occupancy and a $216,000 revenue increase for 2024.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Microsoft Excel to the past year customer locations.
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 11 calls per several months to help customers with their questions and concerns.
  • Conducted quarterly safety drills.
  • Achieved results over 15 months.

Summaries

  • Achieved 38% growth in business outcomes.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • A forward-thinking manager who created a successful loyalty program, increasing corporate repeat bookings by 30%, driving sustainable growth.
  • Adept at cultivating strong supplier relationships, reducing service-related complaints by 25% through timely delivery enhancements and third-party management.
  • Adept at reducing repair costs by 72% with the successful implementation of a proactive, preventive maintenance schedule.
  • Achieved a 20% clientele retention rate.
  • 4 years of experience in budget management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Experience in hotel management positions at high-end resorts with a strong focus on customer service.
  • Within Miscellaneous, senior Accommodation Manager and outstanding performer in data analysis and workflow optimization.

Accomplishments

  • Implemented a complaints resolution system that decreased guest complaints by 46% within 6 months.
  • Reduced linen and laundry expenses by 57% through efficient resource management and supplier renegotiations.
  • Effectively managed crisis communications and emergency protocols, ensuring minimal disruption to guest services during category.
  • Executed partnership with local tour operators, resulting in a 39% increase in ancillary revenue from guest excursions.
  • Leveraged financial reports and KPIs to adjust pricing strategies, increasing revenue per available room (RevPAR) by 72%.
  • Successfully increased ADR (Average Daily Rate) by optimizing room pricing strategies based on real-time market data.
  • Spearheaded the project management of hotel renovations, completing 12 rooms within budget and 30% ahead of schedule.
  • Developed and executed a cross-training initiative, enhancing staff flexibility and leading to 73% reduction in overtime labor costs.
  • Secured Lean for sustainable tourism, increasing the property’s appeal to eco-conscious travelers.
  • Coordinated logistics and special requests for VIP guests, ensuring personalized experiences and maintaining high client retention rates.

Affiliations

  • International Facility Management Association (IFMA)
  • American Institute of Accountants in Hospitality (AIAH)
  • International Association of Guest Relations Professionals (IAGR)
  • National Association of Catering & Events (NACE)
  • Toastmasters
  • International Tourism and Hospitality Professionals (ITHP)
  • Occupational Safety and Health Administration (OSHA) - Industry Certificate
  • Women in Hospitality, Travel, and Leisure (WiHTL)
  • European Network of Remotely Managed Accommodations (ENRMA)
  • National Association of Social Workers

Certifications

  • Certified Public Accountant
  • GDPR Compliance Certification for Hotel Managers - metric
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Rooms Division Executive (CRDE) – AHLEI
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Meeting Professional (CMP) – Events Industry Council (EIC)
  • SHRM Certified Professional (SHRM-CP)

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