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Skills

  • Business Planning
  • Mentorship and coaching programs
  • Data collection and analysis
  • Cost-reduction initiatives
  • Budgets
  • Strategic planning
  • Communications
  • Cross-functional team leadership
  • Employee training and development
  • Relationship development

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved results within 11 months.
  • Identified procedure areas in need of improvement and implemented standard program, resulting in a 7% increase in productivity.
  • Increased employee morale and decreased turnover by 13%.
  • Achieved results within the first 13 months.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Advised on investments in digital dentistry solutions.
  • Created budgets and prepared quotes for new products and services.
  • Welcomed new members and established and updated memberships in Cedar Works process programs.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dynamic application of risk assessment and stakeholder engagement in a fast-paced business environment.
  • Dedicated to providing high-quality services and products.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Forward-thinking manager with 2 years of manufacturing project management experience.
  • Dental Regional Manager is a skilled Dental Regional Manager who provides encouragement and feedback to help employees succeed.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Dental Regional Manager with 7 years of successful budget management and cross-functional collaboration experience.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Spearheaded the introduction of teledentistry in response to standard, generating $12 in incremental revenue and expanding patient base.
  • Enhanced clinic reputation by directing community outreach programs, leading to a 21% rise in patient influx while fostering stronger local engagement.
  • Led a team of 5 dental office managers, driving operational excellence through consistent performance tracking and KPI reporting.
  • Executed a pricing strategy that improved service margins by 29%, without negatively impacting patient satisfaction scores.
  • Collaborated with team of 4 in the development of program.
  • Collaborated with internal teams to design and implement patient care protocols that increased clinic productivity by 69% and reduced patient complaints.
  • Collaborated with marketing department to launch a referral program that contributed to a 58% increase in new patient acquisitions in 2017.
  • Efficiently managed the integration of process into 13 clinics, improving appointment scheduling efficiency by 44%.
  • Streamlined multi-location billing operations, reducing processing times by 13 days and saving $18 per month.
  • Developed and implemented a staff development program in 2018, achieving 52% competence improvement in specialized dental procedures.

Affiliations

  • Council for Affordable Quality Healthcare (CAQH)
  • Healthcare Financial Management Association (HFMA)
  • Society of Human Resource Management (SHRM) – Healthcare Division
  • Institute of Healthcare Management Austin
  • American Association of Dental Office Management (AADOM)
  • Jaycees
  • American Academy of Dental Group Practice (AADGP)
  • Healthcare Business Management Association (HBMA)
  • American Dental Association (ADA)
  • Marketing Executives Networking Group (MENG) - Healthcare

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Corporate Compliance Professional (CCEP) through SCCE
  • Six Sigma Green Belt Certification for Healthcare from Meridian
  • Certified Clinical Documentation Improvement Practitioner (CCDI) 2019
  • Dental Practice Efficiency Mastery (DPEM) from Ironclad Systems
  • Certified Health Service Management Professional (CHSMP) from Brightline
  • Dental Operations Management Certification (DOMC) from Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP) in Healthcare by PMI
  • Certified in Dental Practice Management (CDPM) through Harbor & Co.

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