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Skills

  • Business Administration
  • Staff management
  • Employee training and development
  • Business Development
  • Employee performance evaluation
  • Budgeting
  • Organization
  • Business analysis
  • Healthcare Forecasting Tools
  • Compliance auditing

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Assessed employee performance over a three years period and provided constructive feedback to help them improve.
  • Taught Dental Regional Managers and Dental Regional Managers effective customer service techniques, resulting in a 14% increase in client satisfaction.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Created procedure and standard reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Improved filing systems for confidential client records and reports increased operational efficiency.

Summaries

  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Dental Regional Manager is a multi-talented Dental Regional Manager who is consistently rewarded for planning and operational improvements.
  • To take on a new role in a framework setting, I'm ready to offer exceptional leadership and planning abilities.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Dental Regional Manager who is proactive and meticulous, with over 4 years of experience in the procedure industry.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Professional who is both energetic and poised.

Accomplishments

  • Collaborated with team of 4 in the development of program.
  • Introduced cloud-based patient management software, increasing record accuracy by 85% and reducing administrative paperwork by 8 hours weekly.
  • Introduced new communication tools for cross-clinic collaboration, leading to a 49% boost in team coordination and goal completion times.
  • Increased insurance claim acceptance rate by 47% after overhauling documentation and pre-verification procedures, leading to faster payment cycles.
  • Streamlined multi-location billing operations, reducing processing times by 13 days and saving $18 per month.
  • Introduced patient feedback systems, yielding a 40% increase in positive reviews and driving patient retention strategies across 16 offices.
  • Reduced clinic supply chain disruptions by 15% through strategic vendor partnerships and improved inventory management.
  • Developed a performance-based incentive structure for staff, resulting in an 24% increase in productivity and improved employee morale.
  • Enhanced clinic reputation by directing community outreach programs, leading to a 21% rise in patient influx while fostering stronger local engagement.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association for Healthcare Quality (NAHQ)
  • Project Management Institute (PMI) the West Coast
  • American Association of Dental Office Management (AADOM)
  • Society of Human Resource Management
  • American College of Healthcare Executives (ACHE)
  • International Federation of Dental Educators and Associations (IFDEA)
  • Dental Manufacturer Associations the Southeast
  • Association for Computing Machinery
  • Marketing Executives Networking Group (MENG) - Healthcare
  • Dental Equipment & Sales Association (DESA)

Certifications

  • Certified Public Accountant
  • Cerner Practice Management Software Proficiency 2024
  • Certified Dental Practice Leadership (CDPL) through Ironclad Systems
  • Project Management Professional (PMP) in Healthcare by PMI
  • Certified Compliance Healthcare Specialist (CCHC) from Meridian
  • Certificate in Dental Team Management from framework
  • Certified in Dental Practice Management (CDPM) through Harbor & Co.
  • Certified Dental Office Manager (CDOM) through American Association of Dental Office Management (AADOM)
  • Certified Health Service Management Professional (CHSMP) from Brightline
  • Microsoft Certified Systems Engineer (MCSE)

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