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Skills

  • Problem resolution
  • Process improvement
  • Effective Communication with Non-Technical Teams
  • Budgets
  • Monitoring and Alert Configuration (e.g., QuickBooks)
  • Software testing
  • Team management
  • Operational improvement
  • Organization
  • Disaster Recovery Planning

Work Experiences

  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Planned and implemented category system hardware and software upgrades, which resulted in process.
  • Achieved improvement over two years.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 74% SLA compliance.
  • Collaborated with development teams.
  • Achieved a 18% performance increase.
  • Collaborated with application teams to improve server-cloud communication, reducing latency by 51% for key applications.
  • Collaborated with the cybersecurity team.
  • Collaborated with initiative customers to determine their needs and deliver method service.

Summaries

  • Affected 2 users.
  • Adept at deploying clustered solutions for enhanced performance.
  • Strengths in quality assurance and data analysis backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept in configuring Jira alerts.
  • Within Miscellaneous, senior Server Support Engineer and outstanding performer in data analysis and cross-functional collaboration.
  • Problem-solving and decision-making skills are exceptional.
  • Achieved a 85% boost in system reliability.
  • Collaborative Server Support Engineer.
  • Dedicated Server Support Engineer with over 9 years of experience.

Accomplishments

  • Tuned server configurations to optimize SQL database interactions, reducing query processing times by 82%.
  • Trained and mentored a cross-functional team of 14 engineers on critical server management tasks, improving team workflow and incident resolution process.
  • Implemented server-script automation in Asana, reducing manual labor by 51% and accelerating patch deployments.
  • Reduced company cloud infrastructure cost by 77% through optimized resource allocation and rightsizing of server instances.
  • Conducted root cause analysis on recurring server failures, leading to the deployment of preventive measures that reduced incidents by 18%.
  • Worked with stakeholders to plan and execute server scaling operations, allowing the infrastructure to handle a surge of 12% more concurrent users during peak loads.
  • Resolved product issue through consumer testing.
  • Led the installation and configuration of 3 servers across Denver, improving infrastructure efficiency and reducing system boot times by 45%.
  • Managed capacity planning for Austin data center, maintaining uptime of 84% for 4 users by optimizing resource allocation strategies.
  • Hardening server security configurations in partnership with cybersecurity teams led to passing compliance audits for ITIL with zero critical findings.

Affiliations

  • Certified member of ITIL Professional Group, specialized in incident management and processes for server support.
  • Member of the Project Management Institute (PMI), applying principles of project management to server support projects.
  • Joined Disaster Recovery Institute International (DRII) to stay current on disaster recovery strategies.
  • Member of SysAdmins Who Code, exchanging knowledge in automation and server-side development practices.
  • Certified member of Microsoft Certified Professional (MCP) Network, specializing in Windows Server environments.
  • Participant in Amazon Web Services (AWS) User Group since 2017, regularly attending webinars and progressing in cloud technologies.
  • Member of the Association for Computing Machinery (ACM), specializing in cloud and server management topics.
  • National Association of Social Workers
  • Toastmasters
  • Active in the Certified Tech Professionals Network, specializing in Linux server and cloud infrastructure certifications.

Certifications

  • ServSafe
  • CompTIA A+ Technician
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • SUSE Certified Engineer (SCE) in Enterprise Linux
  • Ansible Automation Certification by Red Hat
  • Google Certified Professional Cloud Architect
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Privacy Professional (CIPP/E)

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