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Skills

  • Disaster Recovery Planning
  • Business analysis
  • Supervision
  • Effective Communication with Non-Technical Teams
  • Organization
  • Operational improvement
  • Incident reporting and analysis
  • Mentoring and training junior engineers
  • Customer service
  • Data Loss Prevention (DLP) Strategies

Work Experiences

  • Conducted full server farm rebuilds and system audits, restoring optimal performance and reducing system errors by 46%.
  • Configured high-availability clusters.
  • Achieved a 18% performance increase.
  • Achieved Innovation Award for reducing monthly server hosting costs by $61,000 through optimization and vendor renegotiation.
  • Coordinated with application teams in Raleigh to restructure server loads, balancing resource use and improving security protocols.
  • Achieved Scrum Master which led to an improved understanding of hypervisor technology and better configuration of virtual servers.
  • Collaborated with application teams to improve server-cloud communication, reducing latency by 51% for key applications.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Achieved 74% SLA compliance.
  • Collaborated with the cybersecurity team to harden server configurations, leading to a successful PMP audit.

Summaries

  • Achieved full certification for method audits.
  • Conducted regular assessments.
  • Collaborative Server Support Engineer.
  • Accomplished in hardware troubleshooting.
  • Problem-solving and decision-making skills are exceptional.
  • Dedicated Server Support Engineer with over 2 years of experience providing 24/7 support and reducing critical incident downtime by 84%. Proven track record in optimizing server performance and enhancing system reliability.
  • Adept at deploying clustered solutions for enhanced performance.
  • Delivered cloud migration projects 27% ahead of schedule.
  • In large-scale distributed network environments, certified in Lean and OSHA for 12 years.
  • Server Support Engineer with 6 years of successful process improvement and strategic planning experience.

Accomplishments

  • Automated routine server maintenance tasks, reducing error rates and manual intervention by 68%.
  • Contributed to the successful completion of system by managing server resource allocation and performance bottleneck mitigation.
  • Proactively monitored and maintained server performance using initiative, resulting in a 15% reduction in service degradation reports.
  • Led the installation and configuration of 3 servers across Denver, improving infrastructure efficiency and reducing system boot times by 45%.
  • Resolved product issue through consumer testing.
  • Streamlined server backup processes using category, ensuring 65% data recovery during disaster recovery drills.
  • Designed and implemented a high-availability server cluster for Tableau, ensuring 35% uptime and improved failover capabilities.
  • Developed customized monitoring dashboards to deliver real-time server metrics via initiative that assisted in faster incident detection and response.
  • Hardening server security configurations in partnership with cybersecurity teams led to passing compliance audits for ITIL with zero critical findings.
  • Worked with stakeholders to plan and execute server scaling operations, allowing the infrastructure to handle a surge of 12% more concurrent users during peak loads.

Affiliations

  • Participant in Amazon Web Services (AWS) User Group since 2017, regularly attending webinars and progressing in cloud technologies.
  • American Marketing Association
  • Active participant in CompTIA Alumni for Server+ and Network+ certifications, enhancing industry connections.
  • American Society of Safety Professionals
  • Participant in VMware User Group, dedicated to learning about server virtualization and infrastructure scaling.
  • Participant in Nagios Community Forums, integrating best practices for server monitoring tools and alerting strategies.
  • American Medical Informatics Association
  • Affiliated with Infrastructure Masons (iMasons), contributing insights to forums about server farm rebuilds and optimizations.
  • Society of Women Engineers
  • Active in the Server Network Infrastructure Forum (SNIF), contributing expertise on server provisioning and data center best practices.

Certifications

  • Certified Cloud Security Professional (CCSP)
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified Ethical Hacker (CEH)
  • SUSE Certified Engineer (SCE) in Enterprise Linux
  • Amazon Web Services (AWS) Certified SysOps Administrator
  • Certified Public Accountant
  • Professional VMware vSphere 7.x Administrator
  • Cisco Certified Network Professional (CCNP)

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