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Skills

  • Communications
  • Inventory management
  • Security systems
  • Equipment repair
  • Computer maintenance
  • Power BI expert
  • Hardware diagnosis
  • Process improvement
  • RFI Scanners
  • Hardware Configuration

Work Experiences

  • Achieved results based on third-party audit findings.
  • Used Workday, HubSpot, and Jira to implement system security and data assurance software.
  • Achieved 22% reduction in local file storage needs.
  • Set up new employee workstations, including all of the necessary hardware, software, and peripherals.
  • Architected Azure data lakes for Brightline.
  • Kept customers updated on the status of issue resolution and provided updated estimated resolution times on a regular basis.
  • Achieved resolution within SLA.
  • Aided in the refinement of the technical support process in order to improve customer service and support.
  • Installed and configured printers and scanners, as well as resetting default device passwords to prevent cyber attacks.
  • Collaborated with business stakeholders to translate business needs into technical solutions through custom Power BI implementations, driving $5 in new revenue.

Summaries

  • Microsoft Consultant who is dependable and has 10 years of helpdesk experience.
  • Active leader with excellent communication and collaboration skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Workday and HubSpot experts with exceptional interpersonal skills.
  • Communicative and team-oriented, with Power BI expertise.
  • Lean and Lean are her areas of expertise.
  • Framework and method have a proven track record.
  • Microsoft Consultant with vendor management and quality assurance abilities.
  • Framework Support Engineer with extensive experience in assisting users and troubleshooting issues.
  • Talented procedure Support Engineer with a track record of positively impacting project management through the application of abilities, drive, and technical skills.

Accomplishments

  • Implemented advanced Power BI dashboards for product, providing real-time data insights that led to a 23% improvement in decision-making processes.
  • Collaborated with stakeholders to implement Microsoft Endpoint Manager, streamlining device management and securing over 5 endpoints with zero breaches recorded.
  • Trained 2 employees in utilizing Power Automate to automate routine workflows, boosting process efficiency by 70% across the organization.
  • Developed and deployed a custom Microsoft Teams governance plan which increased collaboration efficiency for sales by 78%.
  • Developed a comprehensive migration plan from legacy systems to Microsoft 365 for Lakeside Partners, reducing operational costs by $15 annually.
  • Configured Azure B2C to streamline user experiences for external customers, improving sign-up and authentication processes by 69% inside two years.
  • Guided Brightline through an Office 365 deployment, integrating SharePoint and Teams, which improved overall collaboration and reduced email traffic by 30%.
  • Optimized cloud application performance through Azure Monitor, contributing to a 36% increase in operational uptime for critical business applications.
  • Consolidated several licensing agreements for Office 365, optimizing subscription management and reducing software costs by $4 annually.
  • Partnered with business and technical stakeholders to streamline business processes using Power Automate, cutting processing times on project management by 70%.

Affiliations

  • Member of the Power BI Community Forum since 2016, advising on dashboard performance and real-time data processing techniques.
  • Certification holder from the International Association of Microsoft Channel Partners (IAMCP) in Microsoft Dynamics 365 implementations.
  • Member of the Technology Leadership Council promoting best practices in Microsoft Intune security and mobile device management.
  • Contributed to the Cloud Native Computing Foundation (CNCF) community, providing insights on Kubernetes (AKS) deployments and containerization strategies.
  • Contributed articles to MSDynamicsWorld.com, offering expert knowledge on global post-go-live support strategies.
  • Certified from the Microsoft Innovative Educator Program with specialization in Microsoft 365 tools for collaboration and education systems.
  • Certified in Microsoft Certified: Azure Security Engineer Associate, ensuring compliance and security across cloud solutions.
  • Earned Microsoft Certified: Azure Solutions Architect Expert certification in 2019, maintaining up-to-date skills in hybrid cloud environments.
  • Certification from the Global Information Assurance Certification (GIAC) in Cloud Security Essentials relevant to Azure management implementations.
  • Served on the advisory board for IT Pro Today’s Azure Panel, discussing innovations and trends in Azure Kubernetes Service (AKS) deployments.

Certifications

  • Azure AI Engineer Associate Certification from Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Power BI Data Analyst Associate
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft Office Specialist (MOS)
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Microsoft Certified: Azure Security Engineer Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Technology Specialist (CTS) in Miscellaneous from Lakeside Partners

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