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Skills

  • Process improvement
  • Supervision
  • Business operations
  • Software upgrades
  • Hardware diagnosis
  • Communications
  • Agile methodologies for project management
  • LAN aptitude
  • Active Directory management and troubleshooting
  • Power BI expert

Work Experiences

  • Boosted overall system uptime by 31%.
  • Kept track of IT supplies inventory by checking levels on a the past year basis.
  • Boosted user adoption by 85%.
  • Used specialized software to remove malware and viruses from laptops and desktop computers.
  • Used Workday, HubSpot, and Jira to implement system security and data assurance software.
  • Achieved 26% growth in collaborative file-sharing.
  • Architected Azure data lakes for Lakeside Partners, resulting in a 44%-improved processing speed for big data analytics across 16 business units.
  • Used category and method techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Maintained computer systems on a daily basis to keep network processes running smoothly.
  • Achieved results within three years.

Summaries

  • Strategic thinker with expertise in strategic planning.
  • Workday and HubSpot experts with exceptional interpersonal skills.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Client relations in program settings and data analysis in quality assurance settings.
  • Looking forward to taking on a new challenge with a successful team.
  • Microsoft Consultant capable of assisting system users in resolving issues with computer systems, mobile devices, and peripheral equipment.
  • Microsoft Consultant and team leader with 15 years of experience in metric settings.
  • Microsoft Consultant who is dependable and has 10 years of helpdesk experience.
  • Results-oriented Miscellaneous professional with budget management, cross-functional collaboration, and client relations strengths.
  • Microsoft Consultant with superior understanding and knowledge of QuickBooks and SAP in a Jira environment.

Accomplishments

  • Optimized cloud application performance through Azure Monitor, contributing to a 36% increase in operational uptime for critical business applications.
  • Implemented single sign-on (SSO) for 2 applications using Azure Identity Protection, increasing cybersecurity by 55%.
  • Implemented advanced Power BI dashboards for product, providing real-time data insights that led to a 23% improvement in decision-making processes.
  • Assessed and strengthened conditional access policies in Azure AD, reducing unauthorized access attempts by 18%.
  • Automated identity and access management processes in Azure Active Directory using PowerShell scripting, reducing manual tasks by 29% and improving compliance.
  • Configured Azure B2C to streamline user experiences for external customers, improving sign-up and authentication processes by 69% inside two years.
  • Established automated compliance notifications in Microsoft Security Center, allowing early detection of category violations and reducing fines by $6.
  • Collaborated with stakeholders to implement Microsoft Endpoint Manager, streamlining device management and securing over 5 endpoints with zero breaches recorded.
  • Engineered a comprehensive Power Platform solution, automating client relations and decreasing manual errors by 32%, saving 2 man-hours per week.
  • Partnered with business and technical stakeholders to streamline business processes using Power Automate, cutting processing times on project management by 70%.

Affiliations

  • Certification holder from the International Association of Microsoft Channel Partners (IAMCP) in Microsoft Dynamics 365 implementations.
  • Affiliate member of the Project Management Institute (PMI) with a focus on orchestrating Microsoft 365 deployments for cross-functional teams.
  • Certificated Azure Administrator Associate, specializing in cloud cost management and reporting solutions for stakeholders using Power BI.
  • Participant in the Azure Kubernetes Service (AKS) Community Workshops to improve operational efficiencies in cloud-native applications.
  • Certified member of the International Association of Cloud & Technology Professionals with a focus on cost optimization for Azure services.
  • Earned Microsoft Certified: Azure Solutions Architect Expert certification in 2019, maintaining up-to-date skills in hybrid cloud environments.
  • Member of the Azure Technical Leadership Forum, providing thought leadership on tenant optimization and license management in hybrid environments.
  • Certified in Microsoft Certified: Power Platform Functional Consultant, with a focus on creating value with Power Apps and Power BI integration.
  • Member of the Power BI Community Forum since 2016, advising on dashboard performance and real-time data processing techniques.
  • Active participant in Microsoft 365 Tech Community, contributing best practices on tenant management and cross-functional workflows.

Certifications

  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft Certified Solutions Developer (MCSD)
  • Microsoft Certified: Dynamics 365 Fundamentals
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Technology Specialist (CTS) in Miscellaneous from Lakeside Partners
  • Salesforce
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+

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