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Skills

  • Attention to detail
  • Office supply budgeting
  • MS Office
  • Customer Satisfaction Enhancement
  • Invoicing and payment compliance
  • Critical thinking
  • Team leadership and supervision
  • Project organization
  • Time management
  • Customer order processing

Work Experiences

  • Compiled and submitted 11 financial reports per one year, consistently meeting all deadlines and compliance guidelines.
  • Achieved a 65% reduction in physical storage needs.
  • Acted as point person for vendor and supplier issues.
  • Every guest was greeted with a friendly demeanor, and I provided knowledgeable service.
  • Achieved a 25% rise in productivity.
  • Achieved 17% reduction in processing time.
  • Had an excellent attendance record and was always on time for work.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Caught errors in sales receipts.

Summaries

  • Contributed to savings of $4 per one year.
  • Caught discrepancies in sales receipts.
  • Senior Registrar with 17 years of experience handling framework paperwork, recordkeeping, and customer service functions successfully.
  • Collaborated effectively with warehouse teams.
  • Consistent track record of optimizing timelines.
  • Achieved timely resolution and exceptional service.
  • Accomplished in report compilation and submission, ensuring accurate financial reporting and compliance across 12 reports per three years.
  • Accomplished inventory manager.
  • Journeyman Clerk who is well-organized and hardworking, with 16 years of experience and exceptional documentation and planning abilities.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Managed end-to-end customer data entry process, ensuring error rates stayed below 79%.
  • Collaborated with IT to integrate automated filing systems, successfully decreasing manual filing errors by 26%.
  • Answered and resolved internal and client escalations, reducing issue resolution time by 51%.
  • Sourced and implemented new office tools, resulting in a 22% increase in daily office productivity.
  • Filed and cataloged essential framework documents to ensure records were readily available for auditing and regulatory reviews.
  • Developed a quality assurance system for internal documents, reducing submission errors by 78%.
  • Led process optimization initiative that reduced report generation time from 11 hours to 11 minutes.
  • Developed efficient workflows for method processes, enhancing accuracy by 37% and improving team performance by 17 tasks daily.
  • Updated and maintained detailed records for 14 clients, ensuring compliance with program regulatory requirements.
  • Strategically managed office inventory, cutting supply costs by 45% without reducing productivity.

Affiliations

  • International Association for Administrative Professionals (IAAP)
  • Rotary International
  • International Council of Clerks (ICC)
  • Legal Secretaries International Inc. (LSI)
  • Institute of Certified Records Managers (ICRM)
  • Association for Information and Image Management (AIIM)
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Association of Professional Women (NAPW)
  • HR Certification Institute (HRCI)
  • Association for Supply Chain Management (APICS)

Certifications

  • Salesforce
  • Certified Sales Support Professional (CSSP)
  • Certified Financial Services Clerk (CFSC)
  • SHRM Certified Professional (SHRM-CP)
  • Professional Administrative Certification of Excellence (PACE)
  • Certified Bookkeeper (CB) by the American Institute of Professional Bookkeepers
  • Certified Information Professional (CIP)
  • Cisco Certified Network Associate (CCNA)
  • Notary Public Certification for North Carolina
  • Google Certified Professional Cloud Architect

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