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Skills

  • Performance metrics analysis
  • Strong organizational skills
  • Cycle Counting Procedures
  • Business operations
  • Supervision
  • Operational improvement
  • Inventory optimization
  • Customer service
  • Problem resolution
  • Documentation

Work Experiences

  • Was in charge of day-to-day shipping and receiving for over 9 packages per day.
  • Answered 6 calls per 6 months to help customers with their questions and concerns.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Collaborated with suppliers to forecast demand and ensure material availability, decreasing out-of-stock occurrences by 59% over 6 months.
  • Aligned manpower with high-demand periods.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 23% improvement in order fulfillment times.
  • Achieved results within 6 months.
  • Boosted team productivity by 30%.
  • Achieved a 37% improvement in delivery times.

Summaries

  • Determined Logistics Manager with a knack for negotiating and putting cost-cutting measures in place while maintaining quality.
  • Accomplished Logistics Team Administrator.
  • Logistics Team Administrator who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Logistics Team Administrator with 5 years of successful performance reporting and risk assessment experience.
  • Achieved a 45% improvement in freight cost management.
  • Adept at leading cross-functional teams.
  • Achieved a 33% improvement in workflow efficiency.
  • Achieved a 47% improvement in supply chain lead time efficiency.
  • Achieved a 75% reduction in error rates.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Improved the utilization of truckloads by 77% through effective load planning and route optimization initiatives, cutting overhead costs.
  • Directed the creation of standard operating procedures (SOPs) for shipment coordination, reducing errors during shipment handling by 54%.
  • Led the reconciliation of 9 logistics invoices monthly, ensuring accurate billing and reducing invoice disputes by 38%.
  • Improved final mile delivery efficiency using enhanced route optimization software, achieving a 74% reduction in delivery time within Atlanta.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Monitored supply chain risks and adapted strategies, minimizing disruptions during peak seasons and improving on-time delivery rates by 71%.
  • Worked with a cross-functional team to deliver on-time shipping performance at 31% across 16 domestic and international locations.
  • Developed customer delivery schedules that resulted in 40% fewer missed deliveries and raised overall customer satisfaction scores by 7 points.
  • Enhanced supply chain resiliency by implementing a supplier risk assessment process that reduced stockouts by 28% in several months.

Affiliations

  • APICS – Association for Supply Chain Management
  • Cold Chain Association of North America
  • American Marketing Association
  • Aviation Logistics & Management Association (ALMA)
  • American Society of Safety Professionals
  • American Society of Transportation & Logistics (ASTL)
  • Logistics Management Magazine Contributor
  • International Warehouse Logistics Association (IWLA)
  • American Medical Informatics Association
  • American Production and Inventory Control Society (APICS)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • International Import & Export Logistics Certification - standard
  • Certified Transportation & Logistics Specialist - system
  • Certificate in Warehouse & Inventory Management - method
  • Google Certified Professional Cloud Architect
  • Dangerous Goods Regulations (DGR) Certificate - metric
  • Salesforce
  • Certified Supply Chain Professional (CSCP) - ASCM

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