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Skills

  • Project organization
  • Change Management
  • Team management
  • Resource allocation
  • Operational improvement
  • Budgeting
  • Sales and marketing
  • Business intelligence tools
  • Talent management
  • Staff management

Work Experiences

  • Achieved Excellence Award in 2022.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Conducted supplier risk management assessments in order to evaluate the procedure program for senior management's planning purposes.
  • Oversaw a group of 9 process associates who dealt with the department's daily and complex requirements.
  • Achieved cost recovery in 2015.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Accomplished this within 2021.

Summaries

  • Within Miscellaneous, senior Manager Designate and outstanding performer in client relations and workflow optimization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Professional with over 5 years of experience as a manager for a $5 several months revenue-generating company.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional who is both energetic and poised.

Accomplishments

  • Enhanced customer retention through targeted outreach campaigns, improving retention rates by 27% over three years.
  • Revamped financial forecasting processes leading to higher forecast accuracy by 73% over 18 months.
  • Directed recruitment and onboarding for 13 staff members, reducing turnover rates by 33% through retention-focused initiatives.
  • Supervised operations for logistics, managing a staff of 6, optimizing revenue generation, and improving overall staff efficiency.
  • Led negotiation efforts with key suppliers, securing $13 in cost savings without compromising product quality or delivery timelines.
  • Boosted sales pipeline by 49%, implementing ROI–driven marketing programs focused on customer engagement and retention.
  • Designed and led cost-saving initiatives saving the company $14 over the past year through vendor renegotiations and process streamlining.
  • Implemented a new customer feedback system, boosting client satisfaction scores by 33% in 2021.
  • Mentored emerging leaders within the organization, leading to 17 individual promotions and a 51% increase in internal promotion rate.
  • Authored guidelines and training programs to comply with new regulatory standards, leading to a 73% reduction in compliance issues.

Affiliations

  • National Association of Social Workers
  • Association for Strategic Planning (ASP) - Strategic Management Practitioner
  • Rotary International
  • International Council of Nurses
  • Chartered Institute of Management Accountants (CIMA) - Executive Management Certification
  • Global Talent Management Association (GTMA) - Employee Development Frameworks
  • Council of Supply Chain Management Professionals (CSCMP) - Innovation Awards Panel Judge
  • Association of Information Technology Professionals
  • National Business Education Association (NBEA) - Annual Management Conference Participant
  • Jaycees

Certifications

  • Advanced Project Management Certification - standard
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Supply Chain Practitioner's Certificate - Harbor & Co.
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • ServSafe
  • First Aid/CPR Certified
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Professional in Supply Management (CPSM) - ISM

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