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Skills

  • MS Office
  • First Aid/CPR
  • Healthcare financial dispute resolution
  • Quality improvement initiatives
  • Organization
  • Regulatory compliance
  • Documentation and control
  • Educational Workshop Facilitation
  • Initiative equipment
  • Operational improvement

Work Experiences

  • Gathered and analyzed administrative cost data in order to prepare two years budgets for corporate management.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Achieved a 68% reduction in patient case completion delays.
  • Assisted in the launch of a new framework service, leading to 82% growth in service subscriptions within the first 14 months.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Achieved results within 17 quarters.
  • Was in charge of standard files and records for 7 clients, as well as following security procedures to prevent data breaches and misuse.
  • Advocated for patients in financial hardship.
  • Effectively managed costs and billing, as well as financial discrepancies, by using method software to organize account information.
  • Boosted utilization by 15% in the first 12 months.

Summaries

  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Patient Support Manager.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Accomplished Patient Support Manager adept in enhancing patient satisfaction by 37% through the use of surveys and direct feedback. Known for optimizing operational workflows and driving sustainable results.
  • Achieved metric.
  • Patient Support Manager with 3 years of successful process improvement and cross-functional collaboration experience.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Patient Support Manager with a proven record of increasing first-call resolution rates by 48% and reducing case escalations. Skilled in managing complex patient inquiries and implementing effective care solutions.
  • Meticulous Patient Support Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using ServiceNow.

Accomplishments

  • Documented and resolved standard which led to category.
  • Collaborated with team of 9 in the development of program.
  • Utilized advanced reporting tools to monitor patient interactions, identifying areas of improvement that boosted case resolution rates by 33%.
  • Trained 17 newly hired support specialists, achieving 41% faster onboarding times compared to previous periods.
  • Resolved product issue through consumer testing.
  • Partnered with industry professionals to integrate new patient education resources, creating a 30% increase in patient understanding and engagement.
  • Maintained patient satisfaction scores above 44% through personalized care delivery and consistent follow-up communication.
  • Developed a monthly staffing schedule that improved staffing alignment with patient contact volume, increasing team productivity by 27%.
  • Successfully coordinated care for patients post-surgery, facilitating category, and reducing readmission rates by 31%.
  • Oversaw patient case coordination for 12 patients with chronic conditions, leading to procedure and improving health outcomes by 42%

Affiliations

  • Society of Human Resource Management
  • American Case Management Association (ACMA)
  • International Association of Patient Advocates (IAPA)
  • Integrative Healthcare Symposium
  • American Health Information Management Association (AHIMA)
  • Toastmasters
  • National Rural Health Association (NRHA)
  • National Association of Social Workers
  • Healthcare Financial Management Association (HFMA)
  • International Association of Administrative Professionals

Certifications

  • Patient Support Specialist Certification - Summit Group
  • Care Coordination and Transition Management Certification - American Academy of Ambulatory Care Nursing (AAACN)
  • Six Sigma Green Belt Certification – Vantage
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Healthcare IT Professional Certificate - Workday
  • Certified Nursing Assistant (CNA) License - category
  • Google Certified Professional Cloud Architect
  • Certified Healthcare Financial Professional (CHFP) - procedure
  • Apple Certified Associate (ACA)

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