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Skills

  • Baking Techniques Mastery
  • Inventory management
  • Microsoft applications proficiency
  • Business growth strategy
  • Organization
  • Framework equipment
  • Process Workflow Standardization
  • POS System proficiency
  • Operational streamlining
  • Budget Management

Work Experiences

  • Analyzed performance trends and adjusted product offerings, resulting in an additional $11 monthly revenue from seasonal offerings.
  • Achieved this over 8 months.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Decreased training time for new employees by introducing multimedia training tools, while maintaining high-quality service outcomes.
  • Boosted impulse buys.
  • Coordinated with cross-functional teams to prepare for annual audits, ensuring all documentation was complete and that regulatory scores improved by 78%.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Collaborated with the marketing team.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Coordinated staffing for over 7 employees.

Summaries

  • Boosted productivity across the team.
  • Bakery Team Lead with a focus on streamlining production workflows, increasing team productivity by 85% and reducing costs without sacrificing product quality.
  • Achieved daily revenue growth of $6.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved zero health violations during Lean audits.
  • Adaptable Bakery Team Lead.
  • Achieved a 68% improvement in customer satisfaction.
  • An analytical Bakery Team Lead with years of experience in forecasting and production scheduling, improving operational efficiency by 51% and reducing stockouts.
  • Extensive inventory management and shipment processing experience.
  • Adopted eco-friendly packaging.

Accomplishments

  • Delivered presentations to company leadership on bakery operations, resulting in additional investment of $5 for expansion projects.
  • Collaborated with marketing team to create an on-brand social media presence, boosting bakery’s online engagement by 24%.
  • Monitored and evaluated employee performance, providing mentorship and coaching to increase skill levels and retention rates by 43%.
  • Documented and resolved method which led to system.
  • Created demand forecasting models for holiday seasons, improving supply chain management and reducing out-of-stock occurrences by 65%.
  • Enhanced product shelf-life through revised packaging techniques, reducing daily waste by 30% and improving profit margins.
  • Introduced environmentally sustainable packaging for all pastry products, aligning with the company’s goal of reducing waste by 13.
  • Collaborated with local suppliers to source organic and sustainable ingredients, driving down supply costs by 29%.
  • Collaborated with team of 5 in the development of standard.
  • Introduced new pastry display strategies resulting in a 76% improvement in visual merchandising and impulse purchases.

Affiliations

  • National Restaurant Association (NRA)
  • Artisan Bread Bakers Association
  • Local Small Business Bakery Association
  • Foodservice Educators Network International (FENI)
  • Society of Women Engineers
  • Sustainable Food Trade Association (SFTA)
  • Project Management Institute
  • National Association of Social Workers
  • Lions Club
  • Jaycees

Certifications

  • American Culinary Federation (ACF) Certified Pastry Culinarian (CPC)
  • Certified Bakery Technician (CBT) from Retail Bakers of America
  • Retail Bakers of America (RBA) Certified Master Baker
  • Salesforce
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Customer Experience Professional (CCXP)
  • Introduction to Lean Production Certification from Vantage
  • Certified Foodservice Manager from Certified Food Protection Professional (CFPP)
  • Apple Certified Associate (ACA)

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