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Skills

  • Dining room cleanliness
  • Health and safety compliance
  • Customer service
  • Efficient table turnaround strategies
  • Team building
  • Excellent verbal and non-verbal communication
  • Operational improvement
  • Hospitality software proficiency (Jira)
  • Complaint resolution and conflict management
  • Guest seating

Work Experiences

  • Contributed to a smoother start.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Assisted in charity dinners.
  • Contributed to a 36% enhancement in guest experience.
  • Achieved a 81% rise in average table billing.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Arranged birthday celebrations.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 78% improvement in team collaboration.

Summaries

  • Restaurant Hall Staff Member is a multi-talented Restaurant Hall Staff Member who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Restaurant Hall Staff Member and outstanding performer in client relations and team leadership.
  • Actively participated in service improvement meetings.
  • Adapted during high staff turnover or shortages.
  • Boosted team morale.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Achieved a 69% increase in Microsoft Excel sales.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Participated in a restaurant-wide initiative to reduce waste, which led to a 21% decrease in food and beverage losses over 12 months.
  • Recognized for maintaining a 11% accuracy rate when entering orders into the POS system, minimizing errors and improving customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 16 during high-volume events, ensuring smooth operations and timely table turnover.
  • Implemented feedback from team meetings to enhance workflow efficiencies, resulting in a 37% shorter ticket times.
  • Assisted in high-volume private events, leading to an overall 42% increase in repeat clientele.
  • Awarded CPA for excellence in customer service and going above and beyond in guest satisfaction.
  • Worked alongside chefs to ensure consistency in menu delivery, earning positive feedback during method.
  • Adopted flexible shift coverage, reducing staff shortages by 24% and enhancing overall team efficiency.
  • Successfully upsold menu items, increasing individual check averages by $7 per shift.

Affiliations

  • ServSafe Food Handler Certification from the National Restaurant Association
  • Participant, Customer Service Improvement Program with Harbor & Co.
  • Recipient, National Health and Safety Award 2016
  • Project Management Institute
  • National Restaurant Association (NRA) Member
  • Certified Restaurant Server from the National Restaurant Association Educational Foundation
  • Member, Food & Beverage Management Association
  • Active Member of the Local Chamber of Commerce Hospitality Committee
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)

Certifications

  • Food Cost Control and Inventory Management Certification
  • Certified Public Accountant (CPA)
  • Barista Certification by Brightline
  • Digital Menu & Order System Training on Microsoft Excel
  • ServSafe Food Handler Certification
  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute
  • Food Allergy Awareness Training Certification
  • Customer Service Excellence Certification by Summit Group
  • Certified Restaurant Server by American Hotel & Lodging Educational Institute
  • ServSafe

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