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Skills

  • Coordinating large-scale special events
  • Guest seating
  • Food waste reduction strategies
  • Timely food delivery
  • Food running
  • Compliance with health codes and sanitation guidelines
  • Flexible and adaptive role coverage
  • Hospitality software proficiency (Jira)
  • Operational improvement
  • Place settings

Work Experiences

  • Contributed to a 26% improvement in customer satisfaction.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 78% improvement in team collaboration.
  • Used sales techniques such as suggestive selling and others.
  • Assisted in launching a new seasonal menu.
  • Achieved a 81% rise in average table billing.
  • Consistently maintained a tidy environment.
  • Communicated efficiently with kitchen and floor staff.
  • Collaborated with kitchen staff and waiters.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.

Summaries

  • Clear understanding of stakeholder engagement and project management as well as client relations training.
  • Collaborated with the bar team.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Aligned service practices with health and safety regulations.
  • Eager to contribute my 6 years of related experience to the Vantage team.
  • Committed to maintaining high service standards and exceeding company brand expectations, contributing to an overall 48% increase in guest experience quality.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in risk assessment and budget management backed up by Miscellaneous training.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Adapted during high staff turnover or shortages.

Accomplishments

  • Supported management in resolving guest complaints, successfully converting 44% of cases into repeat customers.
  • Instructed team on cash handling protocols, reducing discrepancies during end-of-day tallies by 39%.
  • Successfully upsold menu items, increasing individual check averages by $7 per shift.
  • Implemented a loyalty program at the recommendation of management, resulting in a 76% boost in returning customer traffic.
  • Collaborated with team of 5 in the development of process.
  • Volunteered to operate in multiple roles during peak hours, maintaining guest service quality across 4 various sections.
  • Assisted in high-volume private events, leading to an overall 42% increase in repeat clientele.
  • Recognized for maintaining a 11% accuracy rate when entering orders into the POS system, minimizing errors and improving customer satisfaction.
  • Assisted in the transition to Salesforce, leading to a smoother adoption process and reducing technical issues by 22% over 5 months.
  • Implemented feedback from team meetings to enhance workflow efficiencies, resulting in a 37% shorter ticket times.

Affiliations

  • Society of Women Engineers
  • Association for Computing Machinery
  • Certified Specialist of Wine (CSW) by the Society of Wine Educators
  • Lions Club
  • Hospitality Financial and Technology Professionals (HFTP) Member
  • American Society of Safety Professionals
  • Volunteer, Community Food and Beverage Festival Phoenix
  • National Association of Social Workers
  • Freemason
  • Recipient, National Health and Safety Award 2016

Certifications

  • ServSafe
  • ServSafe Food Handler Certification
  • Food Protection Manager Certification (ANSI-accredited)
  • Project Management Professional (PMP)
  • Food Allergy Awareness Training Certification
  • Restaurant Service and Delivery Standards Certification
  • Public Health and Sanitation Practices Certificate
  • CompTIA A+ Technician
  • Emergency Preparedness in Food Service Environment Certification
  • Restaurant Management Certification by Meridian

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