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Skills

  • Modifications experience
  • Compliance with framework
  • Budget Management and Cost Control
  • Troubleshooting skills
  • MS Office
  • Multilingual capabilities Portuguese
  • Motorcycle repair
  • Relationship development
  • Customer retention programs
  • Team leadership and supervision

Work Experiences

  • Collaborated with service teams to prioritize urgent repair parts, reducing machine downtime by 11 hours per week on average.
  • Oversaw the delivery of metric project by category team, which resulted in metric.
  • Achieved 48% cost reduction.
  • Met with clients to determine the nature of any defects or malfunctions that were interfering with vehicle operation.
  • Achieved Excellence Award for implementing a sustainable parts recycling program.
  • Boosted monthly sales by 28%.
  • Conducted supplier negotiations.
  • Analyzed sales data.
  • Motorcycle subassemblies such as brakes, forks, and transmissions were repaired and replaced using blueprints and technical instructions.
  • Achieved this in 2021.

Summaries

  • Contributed to cost savings.
  • Clear understanding of budget management and project management as well as data analysis training.
  • Parts Service Manager is a multi-talented Parts Service Manager who is consistently rewarded for planning and operational improvements.
  • Achieved 39% customer claims approval by manufacturers.
  • Achieved 80% procurement cost reductions.
  • Achieved a 78% improvement in service ratings.
  • Cut overstock rates by 58%.
  • Committed to resolving customer complaints with a 58% increase in retention rates, demonstrating strong customer-centric problem-solving abilities.
  • Adept at orchestration of multi-functional teams to resolve parts shortages and enhance productivity, achieving 58% growth in assembly line efficiency.
  • Accomplished this over 16 months.

Accomplishments

  • Developed a real-time stock database, improving order processing time by 50% and saving team members 9 hours per week.
  • Standardized parts purchasing processes across 5 locations, resulting in more consistent pricing and a 59% drop in overhead costs.
  • Implemented a customer service procedure overhaul that resulted in a 35% rise in customer satisfaction within 11 months.
  • Strengthened long-term supplier partnerships by developing data-driven performance scorecards, leading to a 72% increase in reliability metrics.
  • Managed the transition to a Power BI software system that fully integrated parts ordering, resulting in an overall operational time savings of 8 hours per week.
  • Authored comprehensive service manuals and parts guides that streamlined in-shop training and reduced time-to-productivity for new hires by 12 days.
  • Regularly reviewed operational performance reports, identifying underperforming areas resulting in a 34% increase in supply chain efficiency.
  • Trained staff on cost-control measures, resulting in a 76% reduction in parts wastage and improving team awareness of financial targets.
  • Drove a multi-departmental initiative to standardize an automated part pricing structure which resulted in a 64% improvement in financial forecasting accuracy.
  • Led cross-functional teams to build partnerships with preferred suppliers, reducing costs and improving parts availability by 79%

Affiliations

  • American Marketing Association
  • Certified Professional in Supply Management (CPSM)
  • Spare Parts Logistics Managers Association (SPLMA)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Society of Automotive Engineers (SAE) International
  • Warehouse Education and Research Council (WERC)
  • Material Handling Equipment Distributors Association (MHEDA)
  • Lions Club
  • Society of Women Engineers
  • Fleet Repair and Maintenance Operations Certification (RMOC)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Firestone Tire Dealer Certification - 2023
  • Automotive Parts Inventory Control Certification - Ironclad Systems - 2015
  • Certified Automotive Fleet Manager (CAFM) - 2020
  • Advanced Automotive Service Advisor Certification - 2017
  • CompTIA Network+
  • Lean Manufacturing Certification - Ironclad Systems
  • Certified Public Accountant
  • CompTIA Security+
  • ServSafe

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