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Skills

  • Supervision
  • Problem resolution
  • High-volume kitchen operations
  • Cross-departmental collaboration
  • Food safety regulations compliance
  • Menu creation and optimization
  • Project organization
  • Cost control and reduction strategies
  • Conflict resolution and mediation
  • Crisis management

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with the marketing team to introduce a new Adobe Creative Suite item, which sold 16 units within its first two years.
  • Collaborated with the marketing team.
  • Analyzed kitchen workflows and optimized station hand-offs during peak times, improving wait times by 24%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with front-of-house and bar teams.
  • Achieved the highest-selling new entree in 2020.
  • Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling.
  • Accounted for 42% of total sales.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Achieved a significant boost in customer reviews.
  • Automated was recognized for outstanding contributions that resulted in process.
  • Award-winning Prepared Foods Supervisor recognized for exceeding customer satisfaction benchmarks in 2016 by leveraging innovative recipe development and quality control techniques.
  • Achieved health department audits with scores of framework/process.
  • Collaborated with local farmers and food banks.
  • Worker with 6 years of progressive food preparation experience, including promotions from Prepared Foods Supervisor to Prepared Foods Supervisor.
  • Achieved cost reductions of 82%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Prepared Foods Supervisor and outstanding performer in workflow optimization and stakeholder engagement.
  • Balanced cost-saving initiatives and quality control.

Accomplishments

  • Facilitated kitchen team training sessions focused on food quality control, reducing customer complaints by 49% over several months.
  • Led a team of 10 associates to consistently deliver high-quality prepared meals, achieving a 52% customer satisfaction score.
  • Reduced average prep time by 8 minutes by implementing new kitchen workflow strategies and cross-training employees.
  • Executed an emergency staffing solution during a key event, maintaining 83% service uptime without compromising food quality.
  • Oversaw a 38% increase in kitchen productivity by standardizing ingredient prep and reducing redundancy.
  • Implemented portion control standards that reduced food waste by 56% and improved cost efficiency.
  • Designed and launched a rotating seasonal menu that increased customer retention by 36% during key sales periods.
  • Resolved product issue through consumer testing.
  • Introduced a quality assurance process for prepackaged meals to ensure 53% adherence to taste and freshness standards.
  • Achieved 28% compliance score on third-party food safety audits by enforcing rigorous sanitation protocols across all stations.

Affiliations

  • Local Health Department Certification initiative
  • American Culinary Federation (ACF)
  • Freemason
  • International Fresh Produce Association (IFPA)
  • Rotary International
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Society of Human Resource Management
  • Institute of Hospitality (IOH)
  • American Society for Nutrition (ASN)

Certifications

  • Training and Instructor Certification (Train-the-Trainer) Summit Group
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certificate in Food Supply Chain Management Beacon Labs
  • Culinary Arts Certification Brightline
  • Nutrition and Health in Food Service Certification Lakeside Partners
  • Apple Certified Associate (ACA)
  • Health and Safety for Hospitality Workers (Level 2) Chicago
  • Advanced Level HACCP Certification
  • OSHA 10-Hour Food Manufacturing Safety and Health Certificate

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