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Skills

  • Food cost analysis and mitigation
  • Proficient vision
  • MS Office
  • Mentorship and Coaching
  • Team building
  • Conflict resolution and mediation
  • Customer service
  • First Aid/CPR
  • Team management
  • Performance Metrics Tracking

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Food preparation activities, such as quality assurance and client relations, were planned and organized by me.
  • Collaborated with the marketing team.
  • Analyzed kitchen workflows.
  • Achieved results within 18 months.
  • Achieved a 67% increase in customer satisfaction ratings.
  • Accounted for 42% of total sales.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling.
  • Maintained my cool and produced high-quality work while under duress.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved health department audits with scores of framework/process.
  • Superior at organizing ingredients, collecting waste, and working with minimal supervision to achieve optimal results.
  • Achieved a significant boost in customer reviews.
  • Advanced trained and certified food preparation worker with Scrum Master bringing 13 years of experience and in-depth knowledge of method industry environments.
  • Adaptive Prepared Foods Supervisor adept at navigating high-pressure environments and implementing rapid changes in workflow while maintaining food quality and team cohesion.
  • Collaborative supervisor with a history of aligning front- and back-of-house operations to ensure smooth event catering service for up to 2 patrons, consistently meeting guest satisfaction goals.
  • Award-winning professional.
  • Collaborated with upper management.
  • Safety-conscious and knowledgeable about category regulatory requirements and guidelines.

Accomplishments

  • Reduced employee turnover by 17% through regular staff engagement and enhanced employee training programs.
  • Managed a cross-functional team to introduce a weekly themed dinner, resulting in a 70% increase in reservation bookings.
  • Revamped training program for new hires, reducing onboarding time by 43% and increasing overall team productivity.
  • Led a team of 10 associates to consistently deliver high-quality prepared meals, achieving a 52% customer satisfaction score.
  • Facilitated kitchen team training sessions focused on food quality control, reducing customer complaints by 49% over several months.
  • Achieved ITIL for food safety compliance, helping the store maintain industry-leading standards.
  • Developed weekly sales tracking reports that enabled the team to quickly adapt to menu trends, resulting in improved forecasting accuracy.
  • Oversaw a 38% increase in kitchen productivity by standardizing ingredient prep and reducing redundancy.
  • Achieved 28% compliance score on third-party food safety audits by enforcing rigorous sanitation protocols across all stations.
  • Collaborated with team of 16 in the development of category.

Affiliations

  • School Nutrition Association (SNA)
  • North American Association for Food Equipment Manufacturers (NAFEM)
  • National Environmental Health Association (NEHA)
  • Foodservice Purchasing Managers Association (FMPA)
  • Food Donation Connection Commitment Program Member
  • Foodservice Educators Network International (FENI)
  • Women Chefs & Restaurateurs (WCR)
  • Institute of Food Technologists (IFT)
  • Society of Women Engineers
  • International Association of Administrative Professionals

Certifications

  • Certified Kitchen Supervisor (CKS) Certification Brightline
  • CompTIA A+ Technician
  • Advanced Level HACCP Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Health and Safety for Hospitality Workers (Level 2) Chicago
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Training and Instructor Certification (Train-the-Trainer) Summit Group
  • SHRM Certified Professional (SHRM-CP)

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