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Skills

  • First Aid/CPR
  • Sage 50 US proficiency
  • Technologically savvy
  • Invoice generation
  • Customer and client support
  • Relationship development
  • Insurance billing
  • Team management
  • Certified in 10-key
  • Communications

Work Experiences

  • Created PowerPoint presentations for top-level executives at monthly divisional meetings.
  • Analyzed departmental budgets.
  • Assisted visiting executives with logistics by coordinating with other Executive Assistants to arrange lodging, transportation, and personal services.
  • Achieved cost savings of $16 in 2019.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation, and collecting team data.
  • Assisted with payroll administration and verification for over 10 employees, reducing payroll processing errors by 55%.
  • Oversaw executive and management calendars while allocating tasks to the administrative support team for a smooth operational flow.
  • Worked with executive clients, VIPs, investors, and board members as a Office Staff Assistant representative.
  • Collaborated with HR to prepare new hire paperwork.
  • Assigned team members for event tasks.

Summaries

  • Independently plan and manage a wide range of business relationships.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Dedicated to increasing productivity by utilizing strong project management and stakeholder engagement abilities.
  • Expert in Miscellaneous practices and regulations, as well as office management protocols and calendar management.
  • By providing exceptional service and coordinating team activities, I am focused on maximizing executive productivity.
  • Looking forward to taking on a new challenge with a successful team.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Framework and program have a proven track record.
  • Proficient in promoting category by leveraging cross-functional collaboration and stakeholder engagement knowledge.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Assisted in the successful implementation of a new employee tracking system, increasing employee attendance tracking accuracy by 33%.
  • Collaborated with IT to configure automated responses to routine inquiries, reducing manual email handling by 53%.
  • Implemented an expense tracking system that reduced unreconciled expense reports by 66% and improved accuracy of financial records.
  • Developed and executed workflow automation solutions using Asana, saving 18 hours per week in administrative tasks.
  • Revamped internal document management procedures, reducing document retrieval times by 58% and ensuring compliance with record retention policies.
  • Enhanced office’s document security protocols with the introduction of digital encryption tools, ensuring 100% protection of sensitive data.
  • Created and distributed weekly productivity reports, identifying bottlenecks and suggesting process improvements that led to a 39% reduction in office processing time.
  • Created and implemented a company-wide filing and categorization protocol, reducing misfiled documents by 17%.
  • Successfully managed a corporate relocation project, ensuring zero downtime and seamless transitions for 10 employees across departments.
  • Handled ad hoc administrative requests for the management team, ensuring timely completion of 10 projects within strict deadlines.

Affiliations

  • Member, National Notary Association (NNA) 2020 – Certified as a notary public, handling document verification for internal and client-facing communications.
  • Accredited Member, Administrative Management Society (AMS) program – Certified in best practices for office efficiency and time management.
  • Volunteer, metric – Led coordination efforts for venue setup, schedules, and team assignments for smooth event operations.
  • Member, Society for Business Ethics 2016 – Focused on ethical behavior in corporate administration, including internal communication and accountability.
  • Member, International Association of Administrative Professionals (IAAP) category – Actively engage in continuous professional development and networking opportunities.
  • Member, Project Management Institute (PMI) – Completed fundamental training on project management principles, benefiting office planning and event coordination.
  • Member, National Office Administration Student Association 2016 – Collaborated with peers to study and implement advancements in office technology and best practices.
  • Affiliate Member, Society for Human Resource Management (SHRM) 2018 – Collaborated on HR-related projects, including new-hire onboarding and benefits administration.
  • Graduate, Business Continuity Planning Certificate Program 2021 – Applied principles of business organization planning to streamline internal office processes.
  • Committee Leader, metric – Spearheaded initiatives involving cross-department volunteer coordination and office logistics.

Certifications

  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • Google Workspace Administrator Certification
  • Certified Office Manager (COM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Handling Workplace Conflict and Negotiation (HWC)
  • Microsoft SharePoint Specialist
  • Certified Equity Professional (CEP)
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Yellow Belt Certification

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