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Skills

  • MS Office
  • Team Leadership
  • Compliance standards
  • Equipment maintenance
  • Initiative Cuisine knowledge
  • Service industry background
  • Cake decorating skills
  • Presentation skills
  • Accurate money handling
  • Customer-focused

Work Experiences

  • Cut vegetables and prepared dough using process improvement and risk assessment to prepare all raw materials for cooking.
  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
  • Conducted quality assessments on outgoing orders.
  • Boosted the profit margin.
  • Achieved highest food safety inspection score in Raleigh in 2016.
  • Contributed to a 15% increase in customer satisfaction.
  • Collaborated with drivers to optimize delivery routes.
  • Achieved no health violations.
  • Took 12 phone calls per day to take to-go and delivery orders and delivered 10% of them within 16 minutes.
  • Provided product information and menu item explanations in consideration of dietary restrictions.

Summaries

  • Pizza Maker with over 18 years of experience in customer service environments.
  • Pizza Maker with experience working in initiative restaurants and cafes who is goal-oriented.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Pizza Maker is a friendly, helpful Pizza Maker who is punctual and willing to work a flexible schedule.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Impressive results are the result of effective time management and inventory oversight skills.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • 18 years of experience in the field, with a strong desire to see the company succeed.

Accomplishments

  • Integrated
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Collaborated with team of 16 in the development of framework.
  • Resolved
  • Ensured
  • Advised
  • Solved
  • Elected to oversee expansion of store into Columbus.
  • Researched
  • Named Employee of the Month, system.

Affiliations

  • International Federation of Professional Pizza Makers
  • American Marketing Association
  • Association for Computing Machinery
  • Project Management Institute
  • American Society of Safety Professionals
  • American Institute of Baking (AIB) Certification
  • Lions Club
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Rotary International

Certifications

  • Certified Public Accountant
  • Hazard Analysis Critical Control Point (HACCP) Certification
  • National Restaurant Association Food Handler Training Certificate
  • SafeServ certification: Food Handling
  • Certified Food Safety Manager (CFSM)
  • Eco-Friendly Packaging and Sustainable Practices Course
  • OSHA Safety & Hygiene in Food Service
  • CompTIA Security+
  • Safe Quality Food (SQF) Training
  • Certified Public Accountant (CPA)

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