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Skills

  • Customer service excellence
  • Extremely organized
  • Table clearing
  • Teamwork and collaboration
  • Continuous process improvement
  • Ordering procedures
  • Relationship development
  • Product testing
  • Safe food handling
  • Portion control

Work Experiences

  • Achieved actionable service improvements.
  • Achieved this over three years.
  • Organized and managed food service training for employees to learn about risk assessment, performance reporting, and cross-functional collaboration.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved zero errors in transactions.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Plan and designate shifts and hours for 18 employees' schedules.
  • Achieved a 17% improvement in event efficiency.
  • Achieved a 35% customer satisfaction increase in 2019.
  • Achieved zero errors over 18 months.

Summaries

  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Professional with 8 years of progressive experience in the field who is highly organized and detail-oriented.
  • Personable Dining Room Attendant with 14 years of customer service experience.
  • Strengths in strategic planning and budget management backed up by Food and Beverage training.
  • 8 years of experience as a talented table busser.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Food safety and industry best practices are second nature to her.
  • Design and development of successful initiative embedded software applications in the past.
  • Food and Beverage Attendant is a dedicated and hardworking Food and Beverage food service director with 3 years of experience.

Accomplishments

  • Collaborated closely with kitchen staff to ensure the timely and accurate delivery of meals, improving order accuracy by 55%.
  • Worked in partnership with management to introduce a drink pairing training for staff, leading to a 30% improvement in guest satisfaction scores.
  • Documented and resolved standard which led to category.
  • Created a positive and welcoming atmosphere by engaging in proactive communication with guests, achieving 51% increase in repeat customers.
  • Assisted in the planning and execution of special promotions, helping to increase foot traffic by 32% and sales by $218,000 during key dates.
  • Improved event setup timing by 23% through better coordination and advance prep work, enhancing overall service efficiency.
  • Supported the seamless rollout of a seasonal menu and upselling strategy, increasing sales of category by 26% over two years.
  • Collaborated in the rollout of a 'farm-to-table' initiative, promoting local produce which saw a 80% growth in guest interest and participation.
  • Reorganized seating and table rotation procedures, enhancing table turnover by 66%, resulting in an increased number of seated guests per hour.
  • Developed and maintained excellent communication between front-of-house and kitchen staff, reducing meal delivery errors by 49% and improving overall service time.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Food Allergy Research & Education (FARE) Certified
  • Certified Food and Beverage Manager (CFBM)
  • Hotel Sales and Marketing Association International (HSMAI)
  • American Society of Safety Professionals
  • Hospitality Management Association (HMA)
  • Foodservice and Hospitality Advisors Group
  • Food Safety Management Certification
  • National Association for Catering and Events (NACE)
  • International Foodservice Manufacturers Association (IFMA)

Certifications

  • CompTIA Network+
  • Food Safety Manager Certification by Colorado
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate of Excellence in Food Hygiene Management by Harbor & Co.
  • Barista Certification Program by Harbor & Co.
  • Food Service Sanitation Manager Certification (FSSMC) by Illinois Department of Public Health
  • CompTIA Security+
  • Salesforce
  • Beverage Alcohol Management (BAM) Certification by TIPS
  • Allergen Awareness Training Certification by Harbor & Co.

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