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Skills

  • Budgets
  • Product testing
  • Dinner service planning
  • Strong verbal communication
  • Performance improvement
  • User interface understanding
  • Customer service excellence
  • Public speaking
  • Risk management processes and analysis
  • Relationship development

Work Experiences

  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Assisted management in refining the beverage purchasing process, reducing monthly costs by $13.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
  • Achieved the highest upsell 12 times.
  • Am able to work a variety of shifts, including midnight shifts.
  • Achieved a 15% sales increase.
  • Plan and designate shifts and hours for 18 employees' schedules.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.

Summaries

  • To handle demanding strategic planning needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Food and Beverage Attendant is a dynamic Food and Beverage Attendant with 3 years of experience in providing high-quality food services.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Using basic Japanese skills, build relationships with patrons and employees.
  • Trained in food preparation and handling, inventory management, and customer service.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Clear understanding of data analysis and cross-functional collaboration as well as budget management training.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Led a team to execute event setup and breakdown for functions with 5 guests, ensuring no delays and a seamless dining experience.
  • Trained new staff in food safety procedures, leading to a 23% decrease in food-related health incidents and passing all health inspections with high marks.
  • Reorganized seating and table rotation procedures, enhancing table turnover by 66%, resulting in an increased number of seated guests per hour.
  • Accurately processed an average of 7 guest orders per shift, reducing wait times by 81% and enhancing overall dining experience.
  • Documented and resolved standard which led to category.
  • Supported the seamless rollout of a seasonal menu and upselling strategy, increasing sales of category by 26% over two years.
  • Successfully improved accuracy in order-taking by 15%, leading to fewer complaints and increased customer retention.
  • Performed inventory audits and managed stock levels efficiently, resulting in a 61% reduction in expired goods and a smoother inventory cycle.
  • Improved event setup timing by 23% through better coordination and advance prep work, enhancing overall service efficiency.
  • Consistently exceeded daily revenue targets, contributing $46,000 more to restaurant growth in 2018.

Affiliations

  • National Association of College & University Food Services (NACUFS)
  • Food Processing Suppliers Association (FPSA)
  • International Bartenders Association (IBA)
  • Certified Food & Beverage Executive (CFBE)
  • Rotary International
  • Food Safety Management Certification
  • Event Management and Catering Professional Group
  • Sustainable Foodservice Consultants (SFC)
  • International Association of Administrative Professionals
  • Society of Women Engineers

Certifications

  • Wine, Spirits and Other Beverages Certificate by WSET
  • CompTIA A+ Technician
  • Food Service Sanitation Manager Certification (FSSMC) by Illinois Department of Public Health
  • Certified Hospitality Sales Professional (CHSP) by AHLEI
  • Customer Service Excellence Certification by Northwind
  • Cash Handling and Loss Prevention Certification
  • Google Certified Professional Cloud Architect
  • Food Handlers Card by Oregon
  • First Aid and CPR Certification by Cedar Works
  • Certified Public Accountant

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