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Skills

  • Firearm safety education
  • Firearm care and maintenance guidance
  • Conflict mediation and resolution
  • Customer service
  • NFA (National Firearms Act) item processing
  • Customer Relationship Management (CRM)
  • Business operations
  • Cross-departmental collaboration
  • MS Office
  • Retail sales optimization

Work Experiences

  • Achieved a 73% reduction in inventory shrinkage.
  • Used upselling techniques to increase sales revenue and provide customers with a complete package that complemented their main purchases.
  • Helped customers by answering their questions and completing their requests.
  • Achieved a 18% decrease in safety incidents.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Actively contributed to in-store firearm trade-in program.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Achieved 17% client satisfaction.
  • Achieved a sales lift of 43%.
  • Achieved 17% more sales than the average.

Summaries

  • Adept in executing store-wide merchandising plans for firearms and accessories, resulting in a 25% sales increase during high-traffic periods like process.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept in executing store-wide merchandising plans.
  • Achieved a 42% increase in seasonal sales.
  • Built client trust.
  • Certified Firearms Sales Associate dedicated to educating customers on proper firearm handling and safety, contributing to a 74% reduction in potential safety incidents.
  • Certified in CPA.
  • Adapts to market trends.
  • Adept in managing inventory for over 16 firearm models and related accessories, ensuring stock availability and optimal organization for increased sales efficiency.
  • Achieved high customer satisfaction.

Accomplishments

  • Resolved product issue through consumer testing.
  • Improved firearm storage and inventory management processes, reducing misplaced stock incidents by 39%.
  • Created customized firearm demonstrations for customers, increasing overall customer satisfaction ratings by 24%.
  • Reduced average background check processing time by 2 minutes, receiving positive customer feedback and increased processing efficiency.
  • Authored detailed reports about firearm transactions and background checks, ensuring all logs were accurately maintained for auditing.
  • Contributed to community outreach by hosting firearm safety workshops in Phoenix, increasing community engagement and awareness.
  • Educated customers about responsible firearm usage and storage, contributing to a 25% increase in safety awareness product sales.
  • Tracked firearm inventory levels across multiple locations, minimizing stockouts and reducing overstock occurrences by 64%.
  • Streamlined the sales process during high-volume periods, reducing transaction times by 2 minutes on average.
  • Devised a regular firearm safety briefing program for customers, reducing misuse inquiries by 28%.

Affiliations

  • Technical Firearms Training from process
  • Society for Human Resource Management (SHRM) for Retail Sales
  • National Sporting Clays Association (NSCA)
  • Active participation in Retail Loss Prevention Training 2019
  • Membership with USA Shooting
  • Jaycees
  • International Council of Nurses
  • Participant in Regional Firearms Expo 2015
  • Completion of FBI Firearm Safety Course 2017
  • National Shooting Sports Foundation (NSSF)

Certifications

  • Certified Ammunition Sales and Management Course - 2019
  • State Firearm Dealer Business License Washington - 2021
  • Salesforce
  • Conflict Resolution and De-Escalation Training 2023
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Gun Industry Compliance Accreditation - Meridian
  • Apple Certified Associate (ACA)
  • Modern Sporting Rifles (MSR) Sales Certification - 2016

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