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Skills

  • Client engagement and retention
  • Project organization
  • ATF compliance management
  • Firearm care and maintenance guidance
  • PoS systems operation
  • Sales data analysis
  • Exceptional listening and interpersonal skills
  • Operational improvement
  • Product knowledge certification
  • Customer Relationship Management (CRM)

Work Experiences

  • Achieved this in 10 months.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Kept an eye on the sales floor to see if there were any opportunities for customer service or if there was a need for loss prevention controls.
  • Helped customers by answering their questions and completing their requests.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Used upselling techniques to increase sales revenue and provide customers with a complete package that complemented their main purchases.
  • Achieved zero safety compliance violations during 2020 inspections.
  • Achieved a 42% customer satisfaction score on surveys.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Assisted in developing a firearm safety training program.

Summaries

  • Adhered to state and federal regulations.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Clear understanding of strategic planning and process improvement as well as strategic planning training.
  • Achieved a 81% sales increase.
  • Certified Firearms Sales Associate dedicated to educating customers on proper firearm handling and safety, contributing to a 74% reduction in potential safety incidents.
  • Having a track record of increasing revenue and meeting sales targets.
  • Accomplished in developing and executing merchandising plans for firearm accessories like SAP, leading to a remarkable 41% increase in impulse purchases.
  • Committed to providing customers with all relevant information to assist in the purchase of firearms and to promote safe firearm handling practices.
  • Client-focused Firearms Sales Associate recognized for balancing daily POS transactions value of $6, minimizing discrepancies and ensuring smooth sales operations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Educated customers about responsible firearm usage and storage, contributing to a 25% increase in safety awareness product sales.
  • Streamlined the sales process during high-volume periods, reducing transaction times by 2 minutes on average.
  • Contributed to community outreach by hosting firearm safety workshops in Phoenix, increasing community engagement and awareness.
  • Introduced a follow-up program to engage repeat customers, fostering long-term loyalty and boosting re-purchase rates by 54%.
  • Assisted customers with product information and recommendations, driving a 40% increase in upsell opportunities.
  • Repaired and maintained store firearms, reducing firearm maintenance turn-around by 8 days and increasing equipment reliability.
  • Consistently exceeded upsell and cross-sell goals by offering complementary products during transactions, achieving a 18% increase in sales.
  • Resolved warranty or repair inquiries with a 79% customer satisfaction rate, expediting resolutions within 9 days on average.
  • Reduced average background check processing time by 2 minutes, receiving positive customer feedback and increased processing efficiency.
  • Achieved monthly sales targets for 13 consecutive months, exceeding goals by an average of 66%.

Affiliations

  • Membership in Local Concealed Carry Permit Holders' Association
  • National Rifle Association (NRA) Certified Firearms Instructor
  • National Shooting Sports Foundation (NSSF)
  • Rotary International
  • Freemason
  • Association of Information Technology Professionals
  • Certified Ammunition Specialist (CAS) from category
  • Firearm Dealers Association of Austin
  • Society for Human Resource Management (SHRM) for Retail Sales
  • Pawn & Second-hand Retailers Association

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Council of America Certification in Retail Store Security Standards
  • Gun Industry Compliance Accreditation - Meridian
  • Modern Sporting Rifles (MSR) Sales Certification - 2016
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • NICS E-Check Course - 2017
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)

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