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Skills

  • Planning and implementation
  • Salesforce repair
  • Network Maintenance
  • CISCO router management
  • IP Forwarding proficient
  • Client service
  • Process improvement
  • Data backup and retrieval
  • Excellent problem-solving abilities
  • Excellent diagnostic skills

Work Experiences

  • Oversaw project teams for integrated BI solutions with budgets totaling $18.
  • Made a change.
  • Described standard solutions to customers to aid in problem resolution.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Streamlined the process of gathering reporting requirements and specifications for distribution across multiple business lines and IT support teams.
  • Used quality assurance and data analysis to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Identified hardware issues and corrected them, or I contacted an appropriate repair service.
  • Kept track of all equipment failures and damages.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 18 new accounts.
  • Created and updated accurate network documentation and Visio diagrams to ensure that management had a thorough understanding of the organization's requirements.

Summaries

  • Bilingual and highly collaborative.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Looking to improve organizational performance with a well-designed training program?
  • Articulate
  • Looking for a training position in the IT department with a reputable company.
  • Ambitious
  • Focused and determined, with the ability to mentor and lead talented teams.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Developer with extensive experience in the design, development, and implementation of interactive websites.
  • Service-driven

Accomplishments

  • Provided remote troubleshooting assistance for users experiencing connectivity and application issues, reducing ticket turnaround time by 60%.
  • Standard Increased company productivity by 13% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • Project Management: Coordinated with third-party development team on engineering and professional service activities and tasks.
  • Assisted with the certification process for lab technology, ensuring compliance with Lean standards within three years.
  • Proactively identified and resolved hardware and software discrepancies, reducing troubleshooting cases by 61% over 8 months of work.
  • Installation: Installed appropriate security patches to dissolve security vulnerabilities.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Software Development: : process procedure Requirements Analysis: : method initiative

Affiliations

  • IT Service Management Forum (itSMF)
  • Lambda Sigma Honor Society
  • Lions Club
  • SANS Institute – Cybersecurity Training and Certifications
  • Technology Student Association (TSA)
  • Computer Science Teachers Association (CSTA)
  • American Medical Informatics Association
  • Institute of Electrical and Electronics Engineers (IEEE)
  • American Society of Safety Professionals
  • Python Software Foundation

Certifications

  • Adobe Certified Expert (ACE) in Jira
  • Google Certified Professional Cloud Architect
  • ServSafe
  • CompTIA A+ Technician
  • Certified Network Technician
  • CompTIA Security+
  • Certified Six Sigma Black Belt
  • Red Hat Certified Engineer (RHCE)
  • Project Management Professional certification
  • Certified Accessibility Technology Specialist

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