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Skills

  • Desktop support
  • Active listening and communication
  • Online conferencing
  • Data analysis
  • Client service
  • Customer service excellence
  • Spreadsheet development
  • Email management software
  • Customer requirement prioritization
  • Data backup and retrieval

Work Experiences

  • Identified hardware issues and corrected them, or I contacted an appropriate repair service.
  • Streamlined the process of gathering reporting requirements and specifications for distribution across multiple business lines and IT support teams.
  • Looked into department processes and helped the company achieve ISO9000-certification.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Was chosen to be the primary point of contact for the corporate office, answering questions and resolving issues for customers and vendors.
  • Was in charge of putting the new mainframe development project into action.
  • Had planned ahead.
  • Generated
  • Oversaw project teams for integrated BI solutions with budgets totaling $18.

Summaries

  • Focused on customer service
  • Software project manager who is well-organized and knowledgeable about the latest hardware and software technologies.
  • A technologically advanced Computer Lab Assistant is responsible for providing technical support to computer users and ensuring that the computer lab is properly maintained.
  • 16 years of experience as a well-educated and qualified Software Developer.
  • Successful in software administration and data communications as a technically advanced information technology specialist.
  • Subject matter expert on Microsoft Excel with exceptional skills and knowledge in team leadership.
  • Computer Lab Assistant is a talented professional with extensive experience managing software projects.
  • Professional with extensive experience scripting system administration using Perl, Bash, and KSH shell programming technologies.
  • Multilingual and extremely dedicated.
  • Looking for a job where I can help with test reporting and defect resolution.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in setting up advanced network configurations for new lab sections, increasing simultaneous accessibility by 85%.
  • Developed a weekly analysis report on lab resource usage, enabling management to make data-driven decisions on resource allocation.
  • Program Requirements: Wrote program requirements which succeeded in metric.
  • Contributed to the design of the lab network topology, optimizing performance and improving network reliability by 66%.
  • Collaborated with team of 17 in the development of procedure.
  • Coordinated a software upgrade affecting 17 workstations, ensuring a seamless transition and user adoption within one year.
  • Created detailed user manuals for lab systems, optimizing user training and reducing support requests by 40% over the past year.
  • Managed lab operation schedules, ensuring resource distribution efficiency and contributing to the smooth handling of up to 11 users per day.
  • Monitored and maintained emergency backup systems for critical lab equipment, improving disaster recovery readiness by 27%.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE)
  • CompTIA A+ Certification Alumni Group
  • Society of Women Engineers
  • Tech Networking Meetup Groups in Portland
  • Association of Information Technology Professionals
  • Help Desk Institute (HDI)
  • AWS User Groups
  • Jaycees
  • Information Systems Security Association (ISSA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Top Secret Security Clearance
  • Certified Linux Administrator (CLA)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Amazon Web Services Certified Developer
  • Certified Business Intelligence Professional (CBIP)
  • Certified Six Sigma Black Belt
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Ethical Hacker (CEH)

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