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Skills

  • Team management
  • Program management
  • Communications
  • Business operations
  • Multilingual skills for cross-border collections
  • Case tracking and management using Tableau
  • Team building
  • Organization
  • Relationship development
  • Dispute resolution with financial institutions

Work Experiences

  • Achieved resolution over 18 months.
  • Achieved results within the past year.
  • Achieved highest recovery rate in Portland.
  • Collaborated with legal counsel to execute garnishment orders, achieving over 90% enforcement success rate.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Kept track of the collectors' progress and closely coached and guided the weaker collectors toward their goals.
  • Achieved a payment resolution of 41%.
  • Achieved results in 18 months.
  • Collaborated with compliance teams.
  • Achieved a 72% success rate.

Summaries

  • Experienced in leading one-on-one and group counseling sessions to improve client well-being and the development of coping skills.
  • Achieved a 62% reduction in recovery costs.
  • Achieved recovery of $14.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.
  • Dedicated Recovery Officer with experience providing caring and compassionate support for framework issues.
  • Adept at managing recovery strategies.
  • Achieved a 29% recovery improvement.
  • Accomplished Recovery Officer.
  • 6 years of experience advocating for clients to gain access to resources and expand their support networks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Assisted operations in implementing legal documentation audit procedures for bad debt recovery cases, improving case resolution rates by 22%.
  • Coordinated with senior management to present month-end overviews of unpaid accounts, providing actionable insights that helped reduce delinquency by 51%.
  • Developed debtor outreach and communication strategies, increasing successful payment arrangements by 49% and decreasing write-offs.
  • Resolved product issue through consumer testing.
  • Proposed and implemented risk mitigation strategies based on in-depth reviews of debtor profiles and customized repayment solutions, reducing churn by 75%.
  • Reduced response time to past-due accounts by 18 days, improving speed to recovery by 32%, and contributing to a net recovery increase of $17.
  • Resolved client complaints and reduced escalations by implementing a framework for empathetic communication, enhancing customer satisfaction and retention by 44%.
  • Managed recovery operations within a pre-defined budget of $13, reducing operational costs by 39% through optimization of the recovery process.
  • Led negotiations with a portfolio of 9 high-value accounts, resolving outstanding debts worth $11 over a two years, exceeding recovery targets by 57%.
  • Worked in collaboration with external attorneys to recover bad debt through litigation, resulting in a 26% win rate of contested cases.

Affiliations

  • Certified Operational Risk Manager (CORM) through initiative
  • Active participant, American Collectors Association International (ACA International)
  • Member, Association of Certified Fraud Examiners (ACFE)
  • Certified Financial Recovery Professional (CFRP) through system
  • Toastmasters
  • Association of Information Technology Professionals
  • Advocacy Group Member, International Credit and Trade Finance Association (ICTF)
  • Certified Receivables Compliance Professional (CRCP) through Receivables Management Association International (RMAI)
  • Affiliate, Global Credit Data (GCD) Network, focusing on risk benchmarking
  • Certified Commercial Recovery Specialist (CCRS) through Harbor & Co.

Certifications

  • Certified Corporate Credit Professional (CCCP) - Summit Group, 2024
  • Certified Debt Management Professional (CDMP) - Beacon Labs, 2024
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Certified Compliance and Ethics Professional (CCEP) – Summit Group, 2016
  • Salesforce
  • Certified Collection Specialist (CCS) - American Collectors Association (ACA)
  • Credit Risk Certification (CRC) - Risk Management Association (RMA)
  • Cisco Certified Network Associate (CCNA)
  • Negotiation Mastery Certificate – system – 2023

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