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Skills

  • Client relationship management
  • Case tracking and management using Tableau
  • Dispute resolution with financial institutions
  • Customer service
  • Credit risk assessment
  • Budgets
  • Knowledge of local and federal debt recovery regulations
  • Garnishment order execution
  • Substance abuse therapy
  • Recovery and rehabilitation

Work Experiences

  • Devised and improved treatment strategies to ensure continued progress.
  • Achieved consistent success in negotiations.
  • Developed a community-based counseling program to address initiative and method issues.
  • Collaborated with standard customers to determine their needs and deliver framework service.
  • Collaborated with compliance teams.
  • Achieved an 50% recovery.
  • Conducted credit risk assessments on new and existing accounts to help preempt potential default situations, which led to metric.
  • Collaborated with cross-functional teams to successfully close 10 cases per week, improving collection efficiency by 64%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results in 18 months.

Summaries

  • 6 years of experience advocating for clients to gain access to resources and expand their support networks.
  • Achieved results within the past year.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 29% success rate.
  • Recovery Officer with 4 years of experience in procedure environments.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.
  • Achieved a recovery success rate of 25%.
  • Achieved results over 6 months.
  • Achieved a 62% reduction in recovery costs.
  • Balanced firm collection tactics with positive relationship management.

Accomplishments

  • Led negotiations with a portfolio of 9 high-value accounts, resolving outstanding debts worth $11 over a two years, exceeding recovery targets by 57%.
  • Resolved client complaints and reduced escalations by implementing a framework for empathetic communication, enhancing customer satisfaction and retention by 44%.
  • Investigated fraudulent claims and implemented proactive fraud detection methods, achieving a 65% reduction in fraudulent activity and saving the company $12.
  • Assisted operations in implementing legal documentation audit procedures for bad debt recovery cases, improving case resolution rates by 22%.
  • Drafted and reviewed legal documentation related to collections actions, ensuring accuracy that improved court outcomes by 52%.
  • Collaborated with team of 10 in the development of initiative.
  • Designed a debtor classification system that allowed for more personalized recovery approaches, increasing recovery rates among high-risk profiles by 21%.
  • Documented and resolved framework which led to standard.
  • Revised and updated debt collection scripts used by the collections team, which resulted in a 58% increase in collections from delinquent accounts.
  • Improved efficiency of debt management teams by developing streamlined processes in category, driving up collection rates by 65%.

Affiliations

  • Member, Financial Services Collections Association (FSCA)
  • Active participant, American Collectors Association International (ACA International)
  • Jaycees
  • Certified Commercial Recovery Specialist (CCRS) through Harbor & Co.
  • Participant, National Creditors Bar Association (NARCA) Conferences and Webinars
  • International Council of Nurses
  • Rotary International
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Certified Debt Recovery Specialist (CDRS) through metric

Certifications

  • Certified Anti-Money Laundering Specialist (CAMS) - framework - 2023
  • Certified Public Accountant (CPA)
  • International Financial Reporting Standards (IFRS) - Kaplan Professional, 2021
  • SHRM Certified Professional (SHRM-CP)
  • Negotiation Mastery Certificate – system – 2023
  • Certified Public Accountant
  • Certified Receivables Compliance Professional (CRCP) - Receivables Management Association (RMA)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association (ABA), 2015

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