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Skills

  • Organization
  • Process improvement
  • Cash flow management and forecasting
  • Operational improvement
  • Scheduling
  • Event planning for in-store promotions
  • Kitchen staff coordination
  • Recruitment
  • Customer Satisfaction Enhancement
  • Food plating and presentation

Work Experiences

  • Analyzed and adjusted storewide product selection based on customer feedback, improving overall satisfaction ratings by 29% points.
  • Plan and designate shifts and hours for 13 employees' schedules.
  • Achieved a consistently balanced ledger for 9 consecutive months.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.
  • Contributed to a 16% increase in customer engagement.
  • Complied with new regulations.
  • Achieved a 44% profit increase in 18 months.
  • Achieved a 80% reduction in employee turnover.
  • Increased quality assurance by performing frequent line checks.

Summaries

  • To handle demanding project management needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Project management and process improvement, a well-rounded leader with a talent for supervising employees.
  • Liquor Store Manager is a dedicated and hardworking Miscellaneous food service director with 4 years of experience.
  • Years of progressive leadership experience 9
  • Achieved 68% improvements in profitability.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Achieved a 15% increase in customer base.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Achieved PMP.

Accomplishments

  • Utilized sales data to identify underperforming SKUs, phasing them out and boosting shelf space for high-margin products, increasing profits by 76%.
  • Enabled accurate month-end financial reporting, leading to 81% faster closing of business accounts and improved financial accuracy.
  • Planned and executed special holiday promotions, resulting in a 36% increase in seasonal sales compared to the previous year.
  • Resolved product issue through consumer testing.
  • Managed vendor contracts, achieving 70% cost savings on bulk alcohol purchases while maintaining product quality.
  • Implemented a loss prevention strategy that reduced theft incidents by 45% over a 2023-year period.
  • Organized monthly in-store tastings, resulting in a 49% increase in sales of featured liquors and wines.
  • Facilitated the introduction of a new product line, increasing monthly revenue by an average of 15% per product category.
  • Developed and deployed an employee engagement program leading to 21% higher staff retention over 2020-year period.
  • Partnered with local events to provide exclusive promotional offers at a Seattle event, growing brand awareness and store traffic by 42%

Affiliations

  • Rotary International
  • Lions Club
  • International Association of Administrative Professionals
  • Project Management Institute
  • Food Industry Association (FMI)
  • Certified Specialist in Spirits (CSS) from Summit Group
  • Society of Wine Educators (SWE)
  • Liquor Control Compliance Academy of Seattle
  • Society of Human Resource Management
  • American Marketing Association

Certifications

  • Certificate in Wine & Spirits Education (WSET Level 2)
  • Certified Public Accountant
  • Certified TIPS Trainer (Training for Intervention Procedures)
  • Certified Specialist of Spirits (CSS) - standard
  • Certified Professional in Supply Management (CPSM) - ISM
  • Professional Retail Manager Certificate - Global Retail Institute
  • ServSafe
  • Apple Certified Associate (ACA)
  • Logistics and Inventory Management Certificate - Northwind
  • Retail Inventory Management Certification - Workday

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