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Skills

  • Handling of elderly or special-needs dogs
  • Customized care plans for pets
  • Customer satisfaction and retention
  • Client consultation and needs assessment
  • Efficient scheduling coordination
  • Knowledge of dog breeds and temperaments
  • Operational improvement
  • Business operations
  • Business development for revenue growth
  • Relationship development

Work Experiences

  • Restocked supplies and rotated items to keep operations running smoothly and prevent perishable goods from expiring.
  • Every customer received excellent service, and all animals received exceptional care.
  • Kept an eye on the animals for signs of disease, illness, or injury and alerted the owners if anything was wrong.
  • Collaborated with dog trainers and behaviorists to implement custom behavioral interventions for highly reactive dogs, leading to dramatic behavioral improvements.
  • Contributed to client retention by consistently providing excellent customer service to both clients and pets.
  • Achieved a customer rating of 28% for punctuality and dependability by maintaining a consistent and flexible walking schedule.
  • Allowed for immediate response in emergencies during walks.
  • Addressed client-specific needs.
  • Achieved results over the past year.
  • Achieved 39% reduction in cancelations by offering early-morning and late-evening walking slots for clients with busy schedules.

Summaries

  • Adept at reassuring socially anxious dogs.
  • Committed to the dogs' well-being and the owners' peace of mind.
  • Dedicated to learning, growing, and succeeding in Veterinary.
  • Professional Dog Walker with 16 years of successful risk assessment and stakeholder engagement experience.
  • Achieved this within several months.
  • Achieved results in under 18 weeks.
  • Achieved revenue increases of up to $12.
  • Accomplished at scheduling and managing high-demand periods, including holidays and weekends, with a focus on punctuality and efficiency to maximize client satisfaction.
  • Animal behavior and wound care are two areas in which she excels.
  • Adaptable and customer-focused Dog Walker who creates and maintains positive client relationships through consistent, high-quality pet care tailored to each dog.

Accomplishments

  • Successfully negotiated with neighboring dog walking businesses on route-sharing agreements, leading to a mutually beneficial 44% reduction in route overlap.
  • Achieved a 48% boost in revenue through the development of new walking routes that matched specific client preferences.
  • Improved operational efficiency by rolling out a new booking and invoicing system (ServiceNow), reducing administrative time by 51%.
  • Documented and resolved category which led to metric.
  • Resolved client scheduling conflicts promptly by implementing a self-scheduling solution, reducing no-show rates by 53%.
  • Collaborated with veterinary professionals to ensure prompt communication regarding any health emergencies encountered during walks.
  • Developed lasting relationships with clients, resulting in 30% overall customer satisfaction and retention rates.
  • Managed the daily exercise routine for 5 dogs, ensuring personalized walks based on breed, size, and health conditions.
  • Trained in handling special-needs pets, adapting walking routines for elderly or injured dogs requiring physical therapy.
  • Mentored junior dog walkers, fostering a team environment and increasing team productivity by 60%.

Affiliations

  • Community-based Dog Adoption Event Coordinator
  • American Society for the Prevention of Cruelty to Animals (ASPCA) member
  • Member of Professional Animal Care Certification Council (PACCC)
  • Project Management Institute
  • Toastmasters
  • National Association of Professional Pet Sitters (NAPPS)
  • Association of Professional Dog Walkers and Pet Sitters in Portland
  • Operation Socialization Trainer (OST) Certification - 2018
  • International Association of Administrative Professionals
  • Therapy Dogs International (TDI)

Certifications

  • Certificate in Canine Group Behavior Training - Columbus
  • Basic Canine Emergency Care Certification - metric
  • Pack Walk Certification for Group Dog Walking - initiative
  • Urban Canine Behavior Training Certification - Denver
  • Certified Dog Walking Professional (CDW) - Denver
  • Certified Professional Animal Care Provider (CPACP) - Northwind
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Animal Behavior College Certified Dog Trainer (ABCDT) - standard
  • PetTech PetSaver™ First Aid and CPR Certification - Harbor & Co.

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