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Skills

  • High client retention rates
  • Local marketing strategy development
  • Team building
  • Dog anxiety reduction strategies
  • Adhering to animal welfare laws and guidelines
  • Pet behavior monitoring
  • Customer satisfaction and retention
  • Multi-dog management in urban environments
  • Knowledge of dog breeds and temperaments
  • Business development for revenue growth

Work Experiences

  • Achieved results over the past year.
  • Sought veterinary care for sick or injured animals and notified their owners.
  • Addressed dogs' behavioral needs.
  • Consistently improved service quality.
  • Achieved a customer rating of 28% for punctuality and dependability by maintaining a consistent and flexible walking schedule.
  • Kept track of the animals' health and behavior by looking for urine and feces, performing weight checks, and observing appetite during feeding.
  • Recorded data using Workday after observing animal details such as size, condition, behavior, and eating habits.
  • Achieved this over a 11 year span.
  • Achieved a 62% decrease in pulling behaviors.
  • Kept an eye on animal behavior and performed examinations to look for illnesses, injuries, or diseases.

Summaries

  • In metric settings, conscientious about providing top-notch care to protect and serve every animal.
  • Collaborate with veterinarians to treat and resolve health issues and improve animal welfare.
  • Achieved significant milestones in dog training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved this within several months.
  • Adept at reassuring both high-energy and socially anxious dogs in group settings, leading to improved behavior and socialization within 13 walks.
  • Adept at reassuring socially anxious dogs.
  • Dedicated to the welfare of animals.
  • Accomplished at scheduling high-demand periods.
  • Exceptionally well-organized and hardworking, with excellent communication and multitasking skills.

Accomplishments

  • Proactively verified client satisfaction using post-walk surveys, improving overall feedback scores by 50% over 6 months.
  • Increased repeat client bookings by 64% through personalized customer service and clear communication about pet needs.
  • Successfully negotiated with neighboring dog walking businesses on route-sharing agreements, leading to a mutually beneficial 44% reduction in route overlap.
  • Utilized customer feedback to initiate more flexible service packages, increasing customer retention by 76% within 2021.
  • Coordinated daily exercise for up to 3 dogs simultaneously while maintaining safety and breed-specific attention during group walks.
  • Resolved product issue through consumer testing.
  • Developed and implemented a dog-walking safety protocol based on best practices, significantly improving incident resolution time.
  • Implemented GPS tracking and scheduling software (QuickBooks) to ensure accountability and accurate time tracking for all dog walking sessions.
  • Partnered effectively with local dog trainers to offer enhanced walking programs, leading to a 34% increase in client referrals.
  • Negotiated and formed partnerships with 12 pet-related businesses, resulting in cross-promotional opportunities and 62% increase in new clients.

Affiliations

  • International Association of Canine Professionals (IACP)
  • Partnered with initiative to foster and walk adoptable dogs
  • Association for Supply Chain Management (APICS)
  • Dog Gone Safe
  • American Society of Safety Professionals
  • Pet Care Services Association (PCSA)
  • International Association of Administrative Professionals
  • Animal Behavior Society (ABS)
  • American Red Cross Pet First Aid & CPR Certified - 2016
  • Pet Sitters International (PSI)

Certifications

  • Certified Professional Animal Care Provider (CPACP) - Northwind
  • Animal Behavior College Certified Dog Trainer (ABCDT) - standard
  • Certified Public Accountant (CPA)
  • Certification in Positive Reinforcement Dog Training - Cedar Works
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Association of Professional Dog Trainers Member (APDT)
  • Dog*tec Dog Walking Academy Certification - category
  • Urban Canine Behavior Training Certification - Denver
  • Certified Dog Walking Professional (CDW) - Denver

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