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Skills

  • Program status reporting
  • Employee evaluations
  • Requirement gathering
  • DevOps Integration
  • Problem resolution
  • Client relationships
  • Process development
  • Graphics and animation
  • Milestone and deliverable tracking
  • IT infrastructure upgrade management

Work Experiences

  • Was in charge of defect testing of equipment and components.
  • Was in charge of inspecting production operations for quality and standard compliance.
  • Architectural enhancements, design solutions, and integration solutions were all suggestions I made.
  • Was in charge of supervising and directing six technical direct reports on network activities.
  • Achieved a 19% improvement in on-time delivery rates.
  • Provided documentation on process start-up, shut-down, and first-level troubleshooting to assist the help desk staff.
  • Created Sharepoint masterpages and page layouts, as well as acting as the company's primary Sharepoint support for all technical issues.
  • Oversaw the progress of projects from production to post production, organizing and creating shooting schedules for the graphic design team.
  • Worked with the leadership team to come up with appropriate budgets.
  • In charge of firewall, network monitoring, and server monitoring on-site and off-site.

Summaries

  • Senior Technical Program Manager with the ability to define and develop solutions in collaboration with executive teams.
  • Strengths in workflow optimization are well-known.
  • In Computers Software, a hardworking Technical Director who is familiar with risk, challenges, and production requirements.
  • A true project manager with experience leading teams and delivering training.
  • Confident IT training expert with a track record of meeting even the tightest deadlines.
  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • Senior Technical Program Manager with 15 years of successful data analysis and strategic planning experience.
  • For a leading educational software company, I'm well-versed in development and testing.
  • Strengths in strategic planning and process improvement backed up by Computers Software training.
  • Proven track record of increasing efficiency and lowering costs.

Accomplishments

  • Built a comprehensive risk and issue tracking framework for major programs, enabling timely issue escalation and reducing critical delays by 18%.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained comprehensive program documentation that improved transparency and accountability, shortening resolution times by 53%.
  • Led a team to achieve on-time delivery of a high-visibility project for Vantage, increasing customer satisfaction score by 62% and securing a $3 renewal.
  • Facilitated stakeholder meetings that aligned cross-functional priorities, ensuring Microsoft Excel delivery within one year and preventing $18 in project delays.
  • Disaster Recovery Planning: : initiative method Technical Support:: system method
  • Led the company-wide implementation of QuickBooks platform, integrating it with legacy systems and improving operational efficiency by 26%.
  • Process Improvement: Collaborated with framework to ensure smooth work flow and efficient organization operations.
  • Devised performance metrics and reporting tools that enabled the management team to improve oversight of 10 programs, resulting in enhanced decision-making and efficiency.

Affiliations

  • The Open Group Architecture Forum - TOGAF Certified Professional
  • National Computer Science Honor Society (Raleigh Chapter)
  • Project Management Institute (PMI) - Certified category Professional
  • Business Technology Management Association (BTMA) - Professional Program Director
  • Association for Supply Chain Management (APICS)
  • International Institute of Business Analysis (IIBA) - Certified Technical Program Analyst
  • Association of Change Management Professionals (ACMP) - program
  • National Society of Professional Engineers (NSPE) - Senior Program Manager Certification
  • Lions Club
  • Certified Information Technology Program Manager (CITPM) by method

Certifications

  • Certified ScrumMaster
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Kubernetes Administrator (CKA) - Cloud Native Computing Foundation
  • Project Management Professional (PMP)
  • Astaro Certified Expert (ACE)
  • ServSafe
  • Association for Project Management (APM)
  • Certified Business Intelligence Professional (CBIP)
  • Oracle Certified Database Administrator
  • Apple Certified Associate (ACA)

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