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Skills

  • Change Management Implementation
  • Graphics and animation
  • Data-driven decision making
  • Problem resolution
  • Executive reporting and presentations
  • Presentation and facilitation
  • Customer Focused
  • Cloud platform integration
  • Needs assessment
  • IT infrastructure upgrade management

Work Experiences

  • Provided documentation on process start-up, shut-down, and first-level troubleshooting to assist the help desk staff.
  • Oversaw the implementation of new technological advancements that resulted in increased productivity.
  • Provided methodologies for developing object-oriented software and designing efficient databases.
  • Used online conferencing tools like Adobe Creative Suite and Power BI to conduct training and learning sessions in remote environments.
  • Collaborated closely with other departments to gain a better understanding of product features and develop training materials.
  • Built the foundation for an application platform to support the transition from client-server product lines to enterprise architectures and services.
  • Designed and implemented a company catalog for infrastructure support and development on my own.
  • Implemented company policies, technical procedures, and standards for data, report, and access integrity and security.
  • Created and implemented curriculum and training materials that could be used by people of all skill levels.
  • Provided ongoing maintenance and development of bug fixes and patch sets for existing web applications.

Summaries

  • Confident IT training expert with a track record of meeting even the tightest deadlines.
  • Offering 10 years of progressive experience, as well as expertise in program management and team building to produce high-quality work.
  • Strengths in strategic planning and process improvement backed up by Computers Software training.
  • Senior Technical Program Manager with the ability to define and develop solutions in collaboration with executive teams.
  • Senior Technical Program Manager is a multi-talented Senior Technical Program Manager who is consistently rewarded for planning and operational improvements.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.
  • Looking for a training position in the IT department with a reputable company.
  • Professional with 2 years of experience looking for a new role with room for growth and advancement.
  • For a leading educational software company, I'm well-versed in development and testing.
  • Bringing 17 years of experience in the industry.

Accomplishments

  • Collaborated with team of 11 in the development of standard.
  • Initiative Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Implemented a robust risk management system across 5 initiatives, mitigating potential delays and reducing project-related incidents by 69%.
  • Managed the technical integration of program within customer success, saving $9 annually through automation and process improvements.
  • Collaborated with product, engineering, and operations teams to prioritize and resolve technical debt issues, reducing recurring defects by 51%.
  • Built and managed the technical roadmap for standard, ensuring prioritization of critical updates and reducing operational risks by 40%.
  • Developed and maintained comprehensive program documentation that improved transparency and accountability, shortening resolution times by 53%.
  • Devised performance metrics and reporting tools that enabled the management team to improve oversight of 10 programs, resulting in enhanced decision-making and efficiency.
  • Led the company-wide implementation of QuickBooks platform, integrating it with legacy systems and improving operational efficiency by 26%.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.

Affiliations

  • Association of Information Technology Professionals
  • The Open Group Architecture Forum - TOGAF Certified Professional
  • International Council of Nurses
  • Society of Human Resource Management
  • IEEE Technical Program Leadership Certification
  • National Computer Science Honor Society (Raleigh Chapter)
  • Freemason
  • Association of Change Management Professionals (ACMP) - program
  • Association for Information Systems (AIS) - QuickBooks Special Interest Group
  • Women in Technology (Atlanta Chapter) - Leadership Member

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified SAFe® Agilist (SA) - category
  • Oracle Certified Database Administrator
  • Project Management Professional (PMP)
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Certified ScrumMaster
  • CompTIA Network+
  • VMware

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