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Skills

  • Presentation and facilitation
  • Online conferencing
  • Program status reporting
  • Building technical teams
  • Change Management Implementation
  • Business and technical requirements alignment
  • Equipment oversight
  • Business process optimization
  • Training system scope
  • Process re-engineering

Work Experiences

  • Graphics and animations for presentations, lectures, and training sessions were created by me.
  • Architectural enhancements, design solutions, and integration solutions were all suggestions I made.
  • Oversaw the implementation of new technological advancements that resulted in increased productivity.
  • Was in charge of defect testing of equipment and components.
  • Was in charge of supervising and directing six technical direct reports on network activities.
  • Designed and implemented a company catalog for infrastructure support and development on my own.
  • Was in charge of overseeing creative projects from conception to completion, as well as overseeing outside vendors.
  • Achieved a 59% increase in process efficiency.
  • Reorganized the office and improved inter-departmental communication and data sharing.
  • Used advanced Microsoft Excel skills to create QuickBooks.

Summaries

  • Program Research Associate with extensive knowledge of Computers Software as well as strong analytical and critical thinking abilities.
  • Strengths in strategic planning and process improvement backed up by Computers Software training.
  • Confident IT training expert with a track record of meeting even the tightest deadlines.
  • Within Computers Software, senior Senior Technical Program Manager and outstanding performer in data analysis and team leadership.
  • Data reviewer, recordkeeper, and project coordinator with 10 years of experience.
  • Senior Technical Program Manager with 15 years of successful data analysis and strategic planning experience.
  • Senior Technical Program Manager with the ability to define and develop solutions in collaboration with executive teams.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • Workday is second nature to me, and stakeholder engagement is second nature to me.

Accomplishments

  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Initiated and led a major change management initiative around HubSpot, improving user adoption rates to 57% across 7 departments.
  • System Design: Conceptualized and designed program that resulted in procedure.
  • Led a team to achieve on-time delivery of a high-visibility project for Vantage, increasing customer satisfaction score by 62% and securing a $3 renewal.
  • Identified bottlenecks in the product development lifecycle, implementing process improvements that accelerated time-to-deliver by 14 weeks and increased project throughput.
  • Optimized deployment processes for Microsoft Excel, reducing the maintenance window from 6 hours to 6 minutes, improving overall system availability.
  • Collaborated with product, engineering, and operations teams to prioritize and resolve technical debt issues, reducing recurring defects by 51%.
  • Disaster Recovery Planning: : initiative method Technical Support:: system method
  • Managed the technical integration of program within customer success, saving $9 annually through automation and process improvements.
  • Developed a vendor evaluation framework resulting in the procurement of top-tier services from program with annual savings exceeding $7.

Affiliations

  • National Association of Technical Project Managers
  • Engineering Management Academy - Senior Fellow
  • Strategic and Competitive Intelligence Professionals (SCIP) - Certified Strategic Planner
  • International Association for Software Engineers - Certified Engineer
  • National Association of Social Workers
  • Lions Club
  • The Institution of Engineering and Technology (IET) - Senior Technical Leader
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Freemason

Certifications

  • Red Hat Certified Engineer (RHCE)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Certified Technical Trainer (CTT+)
  • AWS Certified DevOps Engineer - Professional
  • Certified Agile Leadership (CAL) – Scrum Alliance
  • Certified Cloud Security Professional (CCSP) – (ISC)²
  • Certified SAFe® Agilist (SA) - category
  • Certified Change Management Professional (CCMP) - Association of Change Management Professionals
  • Project Management Professional (PMP)
  • Agile Certified Practitioner (ACP) – Project Management Institute

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