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Skills

  • Cross-functional team leadership
  • Resource planning
  • Cloud infrastructure deployment
  • Feedback Loop Development
  • Customer Focused
  • Cost Optimization & Efficiency Gains
  • Work Process Optimization
  • Client relationships
  • Agile methodologies
  • Training delivery

Work Experiences

  • Was the main point of contact between business channels and internal departments, ensuring that sales and finance departments' wishes were in line with customer service realities.
  • Was in charge of developing the IT strategic vision and ensuring that key departmental objectives were met.
  • Ensured that each operational team achieved practical Business Value Realizations, suggesting changes where goals were not met.
  • Made sure that all sites and online elements like standard and procedure followed brand guidelines.
  • Used the pipe and filter model to find bottlenecks and measure system resource usage and process behavior.
  • Oversaw project teams for integrated BI solutions with budgets totaling $11.
  • Was in charge of the interface.
  • Defined and managed the feedback loop, which included incorporating customer feedback and suggestions into future programmatic changes.
  • Acted as a liaison between business channels and internal departments, ensuring that sales and finance departments' wishes were met and that customer service expectations were met.
  • Had planned ahead.

Summaries

  • Data reviewer, recordkeeper, and project coordinator with 5 years of experience.
  • Within Healthcare, senior Technical Program Manager and outstanding performer in budget management and team leadership.
  • Technical Program Manager is a multi-talented Technical Program Manager who is consistently rewarded for planning and operational improvements.
  • Skilled standard Support Engineer with a track record of making a positive impact on stakeholder engagement through sound judgment and advanced technical knowledge.
  • Project management expertise is required to effectively manage customer deliverables.
  • Power BI is second nature to me, and vendor management is second nature to me.
  • Knowledgeable metric Support Engineer who can adapt to a variety of situations and demands.
  • Professional in the field of IT education with outstanding communication and problem-solving abilities.
  • Program Research Associate with extensive knowledge of Healthcare as well as strong analytical and critical thinking abilities.
  • Obtaining a position as a trainer at a higher education institution.

Accomplishments

  • Requirements Analysis: Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.
  • Method Brainstormed development team evolution strategy and deployed best practices, such as team programming, test-driven development and repeatable deployments. Defined project skill sets in line with methodology and drove J2EE training.
  • Conducted
  • Increased
  • Programmed
  • Implemented
  • Systematized
  • Created
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained

Affiliations

  • Toastmasters
  • Amazon Web Services (AWS) Certified Solutions Architect 2017
  • Society of Women Engineers
  • IEEE Computer Society - Member, system
  • Jaycees
  • International Organization for Standardization (ISO) 9001 Lead Auditor 2018
  • International Association of Software Architects (IASA) - Professional Certification 2017
  • American Society of Safety Professionals
  • Association of Change Management Professionals (ACMP) Member 2017–Present
  • Open Group Architecture Framework (TOGAF) Certification 2023

Certifications

  • Agile Certified Practitioner (PMI-ACP) – Project Management Institute
  • Cisco Certified Network Associate (CCNA)
  • Certified Cloud Security Professional (CCSP) – (ISC)²
  • CompTIA Certified Technical Trainer (CTT+)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Amazon Web Services Certified Developer
  • Certified Business Analysis Professional (CBAP)
  • VMware
  • Microsoft Certified Systems Engineer (MCSE)

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