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Skills

  • Table layout
  • Customer retention strategies
  • Budgets
  • Process improvement
  • Method equipment
  • Regulatory compliance
  • Software installation and configuration
  • Customer service
  • Communication skills
  • Buffet servicing

Work Experiences

  • Achieved a 77% boost in membership.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Attended by 7 players.
  • Assisted in the installation and configuration of public Wi-Fi, resulting in enhanced network reliability and a 26% increase in cafe usage.
  • Cut software-related complaints by 62%.
  • Achieved a 85% increase in cafe usage.
  • Looked for industry trends on social media and through online sources.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Boosted revenue by $4 during 2024.

Summaries

  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • 2 years of experience as a talented table busser.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Bolstered the cafe's profit margins.
  • Contributed to a 38% cut in monthly electricity costs.
  • Achieved a 84% boost in repeat clientele.
  • Customer-focused Cyber Cafe Assistant skilled in resolving IT issues efficiently, reducing downtime by an average of 17%, and improving user experience.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Within Food and Beverage, senior Cyber Cafe Assistant and outstanding performer in strategic planning and data analysis.

Accomplishments

  • Documented and resolved procedure which led to program.
  • Trained and supervised a team of 6 junior assistants on troubleshooting workflow to decrease customer wait times by 32%.
  • Worked closely with vendors to upgrade café infrastructure, facilitating a 16% reduction in recurring costs.
  • Collaborated with team of 13 in the development of framework.
  • Assisted in the deployment of Wi-Fi access stations, increasing network coverage by 83% and improving user connectivity.
  • Standardized the gaming zone system setup, resulting in seamless usage with fewer customer complaints.
  • Implemented a hardware tracking system that cut down equipment loss by 27% and improved asset management.
  • Launched a customer feedback system, which identified key service areas that led to a 46% increase in customer satisfaction rates.
  • Implemented a new booking and reservations system, reducing booking errors by 79% and improving customer satisfaction.
  • Streamlined the reservation management process, reducing double bookings by 42% in the first 3 months.

Affiliations

  • Gaming Cafes Association for Monthly Networking Meetups
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Wi-Fi Alliance member association
  • Project Management Institute
  • Association for Computing Machinery (ACM)
  • Freemason
  • Help Desk Institute (HDI) Membership
  • Certified Cyber Forensics Professional (CCFP)

Certifications

  • Apple Certified Associate (ACA)
  • Certified IT Support Specialist by Vantage
  • Certified Cybersecurity Professional by Summit Group
  • ITIL Foundation Certification
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service and IT Technical Support Certification by Summit Group
  • Certified Incident Handling Engineer (CIHE)
  • Certified Hardware Technician (CHT)
  • Microsoft Office Specialist (MOS)
  • Google IT Support Professional Certificate

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