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Skills

  • Clerical support
  • Process improvement
  • Staff development
  • Food preparation
  • Cross-functional team leadership
  • Experian Transact SM
  • First Aid/CPR
  • Process implementation
  • Deep knowledge of bankruptcy processes
  • Budgets

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved increased loan closings in 2016.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Developed new loan prospects by making weekly cold calls to 18 people.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 12%.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved a 65% reduction in post-closing audit findings.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Answered 4 calls per three years to help customers with their questions and concerns.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Within Miscellaneous, senior Mortgage Closer and outstanding performer in performance reporting and workflow optimization.
  • Mortgage Closer has 11 years of experience in consumer lending, loan administration, default management, and customer service.
  • Professional with 3 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved 27% accuracy.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Every problem has a unique set of solutions for the loan officer.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Mortgage Closer is a multi-talented Mortgage Closer who is consistently rewarded for planning and operational improvements.
  • Achieved 19% higher satisfaction ratings year after year.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Played a significant role in piloting new mortgage closing software, which improved process efficiency by 8% in 2021.
  • Verified loan funds in escrow were sufficient before disbursement, reducing funding delays by 10 hours.
  • Communicated complex loan terms to borrowers and stakeholders, ensuring clarity and timeliness, which contributed to a 21% increase in signed closings on time.
  • Reviewed mortgage closing files, verifying accuracy and compliance with industry standards, resulting in 48% reduction in post-closing corrections.
  • Reduced discrepancies during final loan reviews by 16% through rigorous cross-verification of documents and issuance schedules.
  • Negotiated final loan terms with borrowers and lenders, ensuring all parties were aligned prior to the closing day and minimizing last-minute adjustments.
  • Collaborated with legal and compliance departments to maintain adherence to changing regulatory requirements, reducing compliance issues by 24%.
  • Led audit reviews on mortgage closing documents to ensure standard, achieving 66% successful audit pass rate.
  • Managed vendor relationships and ensured that all third-party services (e.g., title, appraisal) met deadlines for timely closings.
  • Took initiative to streamline the mortgage closing document checklist, decreasing loan closure complications by 67%.

Affiliations

  • International Association of Financial Crimes Investigators
  • California Mortgage Bankers Association (CMBA)
  • Loan Compliance Professionals Group
  • Freemason
  • Certified Fraud Examiner (CFE) through ACFE
  • NMLS (Nationwide Multistate Licensing System) licensed mortgage professional
  • Association of Independent Mortgage Experts (AIME)
  • Society of Human Resource Management
  • Founding Member, Portland Real Estate Mortgage Network
  • Mortgage Bankers Association (MBA)

Certifications

  • Anti-Money Laundering (AML) in Mortgage Training - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Certified Mortgage Underwriter (CMU) - system
  • Certified Protection Officer (CPO)
  • Cisco Certified Network Associate (CCNA)
  • Self-Employment/Business Income Analysis Certification - framework
  • Salesforce
  • Notary Public Certification - system
  • Certified VA Loan Specialist - initiative

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