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Skills

  • Budgets
  • Communications
  • Business analysis
  • First Aid/CPR
  • Firewalls, VPNs and security products
  • Storage virtualization
  • Automated system audits
  • Supervision
  • Disaster preparedness and business continuity planning
  • Operational improvement

Work Experiences

  • Answered 18 calls per the past year to help customers with their questions and concerns.
  • Achieved savings over two years.
  • Internal and external clients received 2nd and 3rd level technical support and troubleshooting from me.
  • Audited 5 enterprise systems for GDPR compliance.
  • Involved in all phases of the system development life cycle from requirements analysis to system implementation.
  • Was responsible for installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
  • Achieved a $4 reduction in unforeseen expenses.
  • Managed and monitored all installed systems for the highest level of availability.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of the organization's computer systems and intranet development and maintenance.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Completed GDPR compliance audits for 17 enterprise clients.
  • Delivered $3 in cost savings.
  • Delivered comprehensive system audits and actionable recommendations that improved client systems' efficiency by 62%. Solutions tailored to industry-specific needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 52% improvement in system robustness.
  • Collaborated effectively with project managers.
  • Achieved a 74% reduction in manual workflows.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Conducted 2 system audits.

Accomplishments

  • Executed iterative systems upgrades across 12 departments which reduced total complaint tickets by 79% within the first one year.
  • Reduced implementation time for software upgrades by 57% through the introduction of automated testing and deployment pipelines.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 16 in the development of category.
  • Optimized database performance by identifying bottlenecks, which improved transaction speeds by 38%.
  • Designed a failsafe backup system resulting in a recovery time improvement of 45% and reducing data loss during critical incidents.
  • Performed root cause analysis for critical system failures, which ultimately reduced incident recurrence by 69%. Implemented proactive measures for continuous monitoring.
  • Customized and integrated system performance monitoring tools, elevating proactive incident response by 28% within 2 months of implementation.
  • Guided multiple enterprise clients through the design and execution of robust IT architectures, achieving a 77% reduction in technical errors post-deployment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Jaycees
  • Project Management Institute
  • The Chartered Institute for IT (BCS) - Contributing to Professional Standards in Systems Consulting
  • International Association of Certified Information Security Professionals (IACISP) - Role in Mitigating IT Security Risks
  • Lions Club
  • International Association of Administrative Professionals
  • Freemason
  • DevOps Institute - Member contributing knowledge in legacy system migrations
  • Association for Supply Chain Management (APICS)
  • European Alliance for Innovation (EAI) - Cybersecurity Strategies Contributor

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Information Systems Auditor (CISA)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Power Platform Fundamentals
  • Certified Public Accountant (CPA)
  • TOGAF 9 Certified Enterprise Architect
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Cloud Certified - Professional Cloud Architect

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