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Skills

  • Profit and loss accountability
  • Policy/program development
  • Project organization
  • Team management
  • Financial administration
  • Cost analysis and savings
  • RFI Scanners
  • Business operations
  • Employee development
  • Proficient in SAP

Work Experiences

  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Created reports that included project information and forecasts.
  • Cut costs by successfully renegotiating lease terms at standard and category locations.
  • Kept track of inventory levels on a 6 months basis and placed new merchandise orders to keep supplies stocked.
  • Improved traceability by establishing systems for contracts, records, reports, and agendas.
  • Improved resource allocation while keeping expenses under tight control.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Kept track of progress by making plans, budgeting, and calculating results.
  • Negotiated with category vendors to get the best price on metric products, resulting in a profit margin increase of 7%.
  • Use my experience to create and implement corporate communication plans.

Summaries

  • To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.
  • Expert planner and problem-solver with a track record of business leadership.
  • Motivating leader who has built and managed program teams in the past.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Expert at using in-depth knowledge of industry trends and shifts to provide valuable insights into new growth and expansion opportunities.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Polished and poised, with a strong desire to succeed.
  • Successful contract negotiation and process improvement by a focused Operations Manager.
  • Account Operations Manager and team leader with 3 years of experience in metric settings.

Accomplishments

  • Led the launch of a client account tracking system, increasing operational accuracy and decreasing manual errors by 59%.
  • Contributed to a company-wide 24% increase in customer satisfaction through the enhancement of service delivery standards.
  • Spearheaded a project to align sales, operations, and customer success workflows, reducing process bottlenecks resulting in a 46% increased throughput.
  • Designed tailored training programs for newly onboarded account managers, decreasing time-to-effectiveness by 15%.
  • Facilitated operational reforms leading to a 73% improvement in cross-functional collaboration and a downtime reduction of process monthly.
  • Engaged high-level stakeholders across departments, resulting in a 52% net promoter score (NPS) improvement over several months.
  • Collaborated with IT and sales to integrate program, streamlining data processes and reducing administrative overhead by 82% hours per month.
  • Developed performance tracking reports that aided leadership in making data-informed decisions, reducing inefficiency in account servicing by 59%.
  • Executed a client onboarding framework that improved time-to-value by 50% and increased client satisfaction by 64%.
  • Orchestrated annual service review meetings with key clients, resulting in 85% higher client renewal rates.

Affiliations

  • Member, National Operations Manager Association (NOMA) – Regularly discuss ways to enhance operational efficiency and team productivity.
  • Affiliate, Strategic and Competitive Intelligence Professionals (SCIP) – Strengthened account risk management frameworks by integrating competitive intelligence tools.
  • Co-Organizer, National Association of Account Professionals (NAAP) – Directed discussions on optimizing high-priority account portfolios.
  • Member, Global Supply Chain and Operations Institute (GSCI) – Enhanced knowledge in multi-regional account handling and cross-vendor operational consistencies.
  • Member, Society of Account Operations Professionals (SOAP) – Engaged in cross-industry discussions for improving account risk management and maintaining account health.
  • Delegate, Global Contract Risk Management Conference – Engaged with international peers to refine risk mitigation strategies and avoid contract defaults.
  • Affiliate, International Association of Contract and Commercial Management (IACCM) – Implemented strategies for more stringent contract lifecycle management processes.
  • Participant, Leadership Development Program – Advanced coursework around service level agreement management and contract negotiations.
  • Certified, ITIL Foundation – Leveraged ITIL practices to optimize the management of account services and service delivery efficacy.
  • Certified Member, Institute of Management Accountants (IMA) – Developed financial management strategies for reducing operational cost by 35%.

Certifications

  • ServSafe
  • CompTIA A+ Technician
  • Certified Supply Chain Professional (CSCP) by APICS
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Certified International Trade Professional (CITP) by Forum for International Trade Training (FITT)
  • First Aid/CPR
  • Certified Professional in Supply Management (CPSM) by Institute for Supply Management (ISM)
  • Certified Operations Manager (COM) by Beacon Labs
  • Operations Management Certificate Program by method, 2022
  • Microsoft Office Specialist (MOS)

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