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Skills

Organization
Team building
First Aid/CPR
Educating customers
Problem resolution
Field Evaluation for Cable Installations
System Repair
Device Installation
System Performance Analysis
City-wide Network Expansion Coordination

Work Experiences

Achieved a 81% decrease in materials shortages.
Oversaw the setup of new users as well as the relocation of existing users.
Read blueprints and schematics to properly place equipment.
Achieved Innovation Award for installation excellence.
Completed installations within several months.
Accurately interpreted schematic diagrams.
Transported ServiceNow to the past year customer locations.
Collaborated through teamwork.
Achieved Outstanding Service Award for consistently completing installations within one year while exceeding client expectations by 52%.
Completed project within budget.

Summaries

Coordinated multi-site network expansion projects.
Contributed to overall team effectiveness.
Boosted client satisfaction.
Consistently reduced client downtime.
Customer-focused professional with a knack for scheduling and managing service appointments—enabling a 82% reduction in client wait times and a boost in satisfaction.
Achieved a 21% reduction in workplace incidents.
Achieved 52% improvements in uptime for clients.
Consistently delivered 50% system uptime.
Accomplished technician with a strong background in cable infrastructure upgrades, including the rollout of high-speed internet access for 17-unit deployments, increasing tenant satisfaction by 84%.
Costs were consistently reduced while profits were increased.

Accomplishments

Implemented procedures for conflict resolution in high-volume installation projects, successfully helping maintain vendor-client relations and minimizing project delays.
Assessed and maintained cabling systems within historic buildings, achieving successful system retrofits while meeting preservation standards.
Implemented advanced troubleshooting techniques during critical system installations, streamlining issue resolution and reducing downtime by 9 hours per project.
Initiated and supervised the installation of specialized cable networks for standard industry clients, leading to the reduction of annual downtime by 27%.
Redesigned cable route layouts for standard installations, optimizing setup and leading to a 29% reduction in labor time.
Developed and standardized cable route planning strategies that resulted in a 21% improvement in installation efficiency.
Enforced meticulous record-keeping for all site installations and repair work, supporting compliance with standard and increasing job accuracy by 54%.
Optimized scheduling and workforce allocation, improving project throughput by 24% while reducing labor costs for installations.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 16 in the development of program.

Affiliations

American Marketing Association
Project Management Institute (PMI) - Construction and Telecom Branch
International Association of Administrative Professionals
National Cable & Telecommunications Association (NCTA)
CompTIA Network+ certified professional
Fiber Optic Association (FOA) – Certified Fiber Optic Technician (CFOT) Member
Field-Service Engineers of America (FSEA)
Global VSAT Forum - Fixed & Mobile Network Members
National Safety Council (NSC) Telecommunications Safety Group
Confederation of Aerial Cable Installers (CACI)

Certifications

VoIP System Installation Training and Certification
Google Certified Professional Cloud Architect
Certified Business Analysis Professional (CBAP)
Certified Satellite Installation Professional (CSIP) – Summit Group
Certified Cable Install Technician – Jira
Technical Support Technician Certification – Salesforce
Structured Cabling Design and Installation Specialist – Seattle
Certified Fiber Optic Technician (CFOT) - Harbor & Co.
Cisco Certified Internetwork Expert (CCIE)
Electrician Journeyman License – Colorado

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