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Skills

  • Customer service
  • Advanced Cable Testing Techniques
  • Relationship development
  • Emergency Cable Repair Services
  • Educating customers
  • Remote diagnostics and repair
  • Organization
  • Configuring equipment
  • Cross-functional team collaboration
  • Safety protocol development

Work Experiences

  • Achieved results over two years.
  • Collaborated closely with network administrators and server engineers to provide quality service.
  • Oversaw the delivery of process project by category team, which resulted in standard.
  • Collaborated with field engineers.
  • Achieved a 27% reduction in installation time.
  • Achieved growth in three years.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.
  • Accurately interpreted schematic diagrams to install redundant cabling systems, ensuring dual-failover capabilities for emergency services at Portland.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Senior Cable Installer Repairer is a multi-talented Senior Cable Installer Repairer who is consistently rewarded for planning and operational improvements.
  • Achieved a 21% reduction in workplace incidents.
  • Dedicated professional with expertise in optimizing copper cable systems, delivering 33% increased signal performance at 3 business locations.
  • Committed to mentoring junior staff.
  • Accomplished technician with a strong background in cable infrastructure upgrades, including the rollout of high-speed internet access for 17-unit deployments, increasing tenant satisfaction by 84%.
  • Dedicated professional with expertise in optimizing copper cable systems.

Accomplishments

  • Planned and executed telecom infrastructure deployments for Summit Group, ensuring on-budget delivery and saving $12 in project costs.
  • Optimized scheduling and workforce allocation, improving project throughput by 24% while reducing labor costs for installations.
  • Implemented procedures for conflict resolution in high-volume installation projects, successfully helping maintain vendor-client relations and minimizing project delays.
  • Managed end-to-end cable installation projects for Vantage in Chicago, achieving substantial cost savings of $16 annually in maintenance.
  • Collaborated with engineering teams to migrate existing network systems to fiber optic infrastructure, upgrading bandwidth capacity by 30%.
  • Executed VoIP integration for 7 clients, synchronizing services with legacy systems and enhancing scalability for future developments.
  • Served as senior field surveyor to assess cabling needs, reducing project lead times by 24% in Seattle.
  • Directed the scaling of in-house training programs, boosting technician certification rates by 78% and decreasing service call resolution times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led inventory control initiatives, facilitating the readiness of installers and cutting material waste by 57%.

Affiliations

  • American Medical Informatics Association
  • Global VSAT Forum - Fixed & Mobile Network Members
  • Utility Telecom Council (UTC) – Telecom Committees
  • CompTIA Network+ certified professional
  • American National Standards Institute (ANSI) - Telecommunications Working Group
  • Society of Cable Telecommunications Engineers (SCTE) Member
  • Building Industry Consulting Service International (BICSI)
  • Telecommunications Industry Association (TIA) Membership
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • SCTE Broadband Premises Installer (BPI) Certification
  • Certified Public Accountant
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • ServSafe
  • Low Voltage Electrician Certification – Massachusetts
  • Cabling Technician Certification – Workday
  • Structured Cable Designer (SCD) Certification – Northwind
  • FTTx Outside Plant Design Certification – Northwind

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