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Skills

  • Pet charting information
  • Team management
  • Client-focused
  • Excellent communication
  • Operational improvement
  • Results-oriented
  • Problem resolution
  • Relationship development
  • Procedure scheduling
  • Weekly Payroll

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Accurately processed and filed insurance authorizations prior to appointments, reducing billing errors by $10 over 7 years.
  • Assisted in the transition to electronic health records by digitizing over 18 patient files, improving access speed for the medical team.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Was in charge of financial documents like expense reports and invoices.
  • Assisted in the transition to electronic health records.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Averaged 10 calls per shift.
  • Kept meticulous records of office inventories and ordered additional supplies for $5.

Summaries

  • Within Healthcare, senior Medical Appointment Clerk and outstanding performer in data analysis and strategic planning.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Achieved a 33% reduction in missed appointments.
  • Achieved a 41% success rate.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Achieved this over 17 weeks.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Achieved a 19%-point rise in NPS.

Accomplishments

  • Managed the clinic's switchboard, directing an average of 14 daily calls to appropriate departments with 74% accuracy in message-taking.
  • Implemented procedural changes in patient check-in processes, reducing check-in times by 17% and improving patient satisfaction.
  • Enhanced patient outreach for annual wellness checks, leading to a 22% increase in patient follow-up participation.
  • Resolved product issue through consumer testing.
  • Ensured compliance with clinic billing procedures, reducing patient billing discrepancies by 73% over a period of several months.
  • Handled urgent and specialty referrals within 15 hours, ensuring expedited service for patients with time-sensitive needs.
  • Generated weekly reports analyzing appointment trends, reducing bottlenecks during peak visitation hours by 58%.
  • Increased sales 2% over 18 months.
  • Successfully managed both telehealth and in-person visits, increasing overall telehealth appointment compliance by 68%.
  • Assisted in overhauling medical billing procedures, reducing errors by 78% and improving turnaround times for patient claims.

Affiliations

  • Society for Human Resource Management (SHRM) – Healthcare Division
  • Healthcare Compliance Association (HCCA)
  • Certified Revenue Cycle Specialist (CRCS)
  • National Association of Medical Staff Services (NAMSS)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Patient Advocate Certification Board (PACB)
  • Healthcare Financial Management Association (HFMA)
  • The Joint Commission (TJC)
  • Toastmasters
  • Certified Medical Office Manager (CMOM) Certification

Certifications

  • Certified Health Unit Coordinator (CHUC) - Brightline
  • Certified Medical Office Administrative Specialist (CMOAS) - Meridian
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification - Northwind
  • Medical Insurance and Coding Specialist Certification - Beacon Labs
  • Certified Professional Coder (CPC) - AAPC
  • Certified Scheduler for Physician Practices - Lakeside Partners
  • Inpatient Medical Scheduling Certification - Lakeside Partners
  • Certified Patient Care Coordinator (CPCC) - Brightline
  • Certified Specialist in Telehealth (CST) - Harbor & Co.
  • Advanced Scheduling Certification for Healthcare - Cedar Works

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