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Skills

  • Insurance Verification
  • Microsoft Office
  • Excel in method
  • Operations management
  • Weekly Payroll
  • CRM Systems
  • Document management
  • Operational improvement
  • Excellent communication
  • Safety measures

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Averaged 10 calls per shift.
  • Achieved patient confidentiality training certification ITIL and incorporated best practices in daily operations, reducing data breaches to zero.
  • Achieved zero delays over 15 weeks.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Created multi-threaded admin web applications based on framework.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved patient confidentiality training certification Scrum Master.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved superior patient relations performance by clearly communicating scheduling procedures, directly contributing to a 82%-point increase in the Net Promoter Score.
  • Costs were consistently reduced while profits were increased.
  • Workday advanced abilities
  • Professional with 12 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved a 33% reduction in missed appointments.

Accomplishments

  • Worked with 6 specialists to efficiently manage shared patient caseloads, balancing appointment demands with 48% efficiency.
  • Streamlined the insurance claim submission process, reducing patient wait times by 75% through efficient coding procedures.
  • Utilized Asana to manage high-volume appointment scheduling, achieving 42% book-to-actual appointment ratio across 6 locations.
  • Generated weekly reports analyzing appointment trends, reducing bottlenecks during peak visitation hours by 58%.
  • Increased sales 2% over 18 months.
  • Reduced scheduling discrepancies across 3 clinical sites by 41% through centralized appointment coordination using Tableau.
  • Reduced patient appointment cancellations by 80% through proactive reminder calls and follow-up scheduling.
  • Maintained accurate patient follow-up reminders using Power BI, increasing return visits by 18% over several months.
  • Implemented procedural changes in patient check-in processes, reducing check-in times by 17% and improving patient satisfaction.
  • Provided training to new administrative staff on patient scheduling best practices, leading to a 45% decrease in scheduling errors.

Affiliations

  • Certified Medical Office Manager (CMOM) Certification
  • American Marketing Association
  • Society for Human Resource Management (SHRM) – Healthcare Division
  • Association of Information Technology Professionals
  • Healthcare Compliance Association (HCCA)
  • American Hospital Association (AHA)
  • American Medical Billing Association (AMBA)
  • Healthcare Financial Management Association (HFMA)
  • American Health Information Management Association (AHIMA)
  • Rotary International

Certifications

  • Patient Access Certification - Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Medical Billing and Administrative Assistant Certification - Harbor & Co.
  • Patient Experience (CPXP) Certification - program
  • Cisco Certified Network Associate (CCNA)
  • Basic Life Support (BLS) Certification – American Heart Association
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification - Northwind

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