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Skills

  • Contractor and consultant partnerships
  • Data-driven decision making
  • Financial Management
  • Web-based reporting tools
  • Process improvement
  • Supervision
  • Regulatory compliance
  • Stakeholder management
  • Budget forecasting automation
  • Operational improvement

Work Experiences

  • Collaborated with marketing and finance teams to launch procedure, achieving 8% adoption ahead of projections.
  • Automated the budget forecasting process.
  • Provided standard operational support for a high-volume financial institution in a fast-paced 24-hour work environment.
  • Developed and improved intelligence resources to make method more consistent.
  • Assessed contract clauses for Salesforce rollout, successfully negotiating improved terms that cut installation time by 77%.
  • Combed through files, records, and other documents in order to gather business data and key data that would help me respond to development requests.
  • Investigated and resolved issues with data flow integrity into procedure databases.
  • Achieved a 39% reduction in project turnaround time.
  • Collaborated with IT and finance teams.
  • Assessed contract clauses for Workday rollout.

Summaries

  • Achieved 53% operational enhancement.
  • Experienced in applying past lessons to future decision-making.
  • Successful in advancing the company's goals and improving program performance.
  • Accomplished in refining workflows and improving operational efficiency, saving over $9 in the first year post-implementation across 7 departments. Expertise in KPI tracking and performance monitoring systems for real-time decision-making.
  • Achieved a productivity increase of 64%.
  • Championed tools to track KPIs.
  • Project Business Analyst with 5 years of successful client relations and quality assurance experience.
  • Business Analyst with a rich background in analyzing customer feedback and recommending CRM integrations that enhanced satisfaction levels by 48%, driving product adoption.
  • Business Analyst with a background in analyzing customer feedback.
  • Agile Project Business Analyst with a strong foundation in stakeholder management and vendor negotiations, securing savings of over $3 through savvy contract renewals.

Accomplishments

  • Led analysis of current financial processes, identifying inefficiencies that led to a 16% increase in cost savings.
  • Resolved product issue through consumer testing.
  • Integrated financial forecasting tools, which increased the organization's budgeting accuracy by 42%, ensuring project success.
  • Led the reengineering of a project appraisal process, streamlining resource evaluation and reducing review time by two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved supplier relationship management, which reduced procurement lead times by 68%, resulting in faster project completion.
  • Formulated business analysis recommendations that led to a 50% increase in operational cost savings while maintaining service quality.
  • Authored detailed business requirement documentation, reducing project scope creep by 85% and streamlining project workflows.
  • Presented cost-benefit analysis to leadership, which influenced the adoption of new technology, increasing ROI by 23%.
  • Collaborated with cross-functional teams to create project timelines, achieving project milestones one year ahead of schedule.

Affiliations

  • Frequent attendee at Business Analysis World conferences, networking with experts on software deployment and requirements gathering.
  • Contributor to the Business Rules Community, particularly in discussions on system integration and process automation.
  • Certified Agile Business Analyst from program, with annual participation in Agile conferences and workshops.
  • Association of Information Technology Professionals
  • Attendee of regional Business Process Management (BPM) forums, with a focus on optimization and project turnaround time.
  • American Marketing Association
  • Mentor for junior Business Analysts through the Beacon Labs's professional development program, offering guidance on KPI tracking.
  • Founder of Portland Business Analyst Meetup, sharing insights on stakeholder requirement gathering and risk mitigation.
  • Active membership in the International Association for Contract and Commercial Management, enhancing understanding of procurement processes.
  • Completed an MBA with a focus on Operations Management, serving on the board of the alumni networking group.

Certifications

  • Certified Public Accountant (CPA)
  • Certified in Risk and Information Systems Control (CRISC) – 2023
  • Certified Business Analysis Professional (CBAP) - 2015
  • Certified in the Governance of Enterprise IT (CGEIT) – 2020
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Data Management Professional (CDMP) – 2017
  • Professional Agile Leadership Essentials (PAL-E) - 2017
  • ServSafe
  • PMI Professional in Business Analysis (PMI-PBA) - 2022

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