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Skills

  • Business operations
  • Collaboration with vendors and external partners
  • Product development
  • Process improvement
  • Account migration strategies
  • Documentation creation for processes and policies
  • Helpdesk support for access-related issues
  • Organization
  • Active Directory infrastructure management
  • Operational improvement

Work Experiences

  • Planned and implemented procedure system hardware and software upgrades, which resulted in program.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Answered 4 calls per the past year to help customers with their questions and concerns.
  • Collaborated with cross-functional teams.
  • Achieved storage savings of $16.
  • Audited user accounts regularly.
  • Configured and maintained over 8 user accounts.
  • Decreased security incidents by 66%.
  • Coordinated with external vendors.

Summaries

  • Clear understanding of budget management and strategic planning as well as performance reporting training.
  • Driven a reduction of helpdesk calls by 25%.
  • Enhanced compliance measures across the enterprise.
  • Enhanced overall system security performance.
  • Driven System User Administrator known for identifying performance bottlenecks and achieving 48% faster login times across multiple systems.
  • Enhanced operational consistency.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Contributed to improved system performance.
  • Achieved minimal downtime and operational impact.

Accomplishments

  • Led implementation of user onboarding automation, cutting account setup time by 40% and improving system accuracy.
  • Documented and updated process workflows, increasing system efficiency and reducing support tickets related to user access by 36%.
  • Proactively performed system audits of user accounts, identifying discrepancies and achieving a 65% increase in account accuracy.
  • Collaborated with IT security team to audit user accounts regularly, ensuring compliance and reducing unauthorized access by 26%.
  • Participated in disaster recovery planning and testing, improving the resiliency of account management systems by 69%.
  • Created and deployed role-based access controls (RBAC), reducing unauthorized system access by 27%.
  • Collaborated with cross-functional teams to streamline account provisioning processes, reducing new-user setup time by 41%.
  • Monitored and maintained user provisioning tools, resulting in 68% fewer manual errors and a smoother user access experience.
  • Managed daily operations in the administration of 14 Active Directory accounts while maintaining 70% data accuracy.
  • Integrated a robust password management solution reducing helpdesk password reset requests by 18%.

Affiliations

  • Information Systems Security Association (ISSA)
  • Cybersecurity & Infrastructure Security Agency (CISA) Affiliations
  • Certified Information Systems Security Professional (CISSP) Alumni
  • Association for Computing Machinery
  • Project Management Institute
  • Association for Computing Machinery (ACM)
  • American Marketing Association
  • American Medical Informatics Association
  • Red Hat Certified System Administrator (RHCSA) Alumni Group
  • National Association of Social Workers

Certifications

  • CompTIA CySA+ (Cybersecurity Analyst) Certification
  • Certified Windows Server Administrator
  • Linux Professional Institute Certification (LPIC-1): Linux Administrator
  • CompTIA Network+
  • Okta Certified Administrator
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Identity and Access Manager (CIAM)
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified Systems Engineer (MCSE)
  • GIAC Security Essentials Certification (GSEC)

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