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Skills

  • Document conversion
  • Customer relations and communications
  • Database administration
  • Presentation design
  • Program files maintenance
  • Spreadsheet management
  • Meeting minutes
  • Automated scheduling workflow implementation
  • Recordkeeping
  • Business Administration

Work Experiences

  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Achieved a satisfaction rate of 60%.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Oversaw 15 calendars in order to coordinate meetings, appointments, and events strategically.
  • Updated the program's standard information in the tracking system.
  • Achieved a 18-hour reduction in weekly management overhead.

Summaries

  • Scheduling Associate with 3 years of experience assisting with standard program coordination and implementation.
  • Dedicated to keeping track of program data, creating category reports, and project management.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • With 12 years of experience as Scheduling Associate in Denver, I am organized and hardworking.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.

Accomplishments

  • Collaborated with team of 16 in the development of system.
  • Successfully handled the simultaneous scheduling of 2 projects, leading to a 59% increase in on-time project delivery.
  • Developed contingency schedules that prepared teams for last-minute changes, reducing critical downtime by 22%.
  • Orchestrated collaboration meetings between cross-functional teams, ensuring scheduling accuracy and decreasing project coordination delays by 70%.
  • Developed shift scheduling strategies that aligned staff resources with peak demand times, improving workplace coverage and reducing overtime by 70%.
  • Introduced a shift-based task delegation system that improved department responsiveness and reduced bottlenecks, increasing task completion rate by 53%.
  • Effectively managed long-term project schedules for 10 simultaneous projects, resulting in an overall decrease of project delays by 69%.
  • Resolved product issue through consumer testing.
  • Resolved schedule conflicts between departments to ensure smooth project handovers, reducing project interdependencies delays by 55%.
  • Partnered with executives to align meeting schedules with quarterly business goals, reducing time spent on non-value-added activities by 85%.

Affiliations

  • Scheduling Management and Administrative Process Improvement Group
  • American Marketing Association
  • American Society for Quality (ASQ)
  • Association for Operations Management Professionals
  • National Association of Workforce Boards (NAWB)
  • International Facility Management Association (IFMA)
  • National Association of Social Workers
  • Society for Corporate Governance
  • National Entrepreneurs Association (NEA)
  • Institute of Administrative Management (IAM)

Certifications

  • Certified Change Management Professional (CCMP) procedure
  • First Aid/CPR Certified
  • Microsoft Office Specialist Certification (MOS)
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Advanced Scheduling Software Certification - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Time Management Certification - LinkedIn Learning
  • Project Management Professional (PMP)
  • Kronos Workforce Timekeeper Certification
  • CompTIA Project+ Certification

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