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Skills

  • Creating and distributing training materials
  • Powerful negotiator
  • Food preparation
  • Collaborating in high-volume tax environments
  • Client education on tax law changes
  • Conflict resolution
  • Materials preparation
  • Clerical support
  • Dinner service planning
  • Project management

Work Experiences

  • Made a decision.
  • Got better.
  • Had planned ahead.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Invented
  • Reduced
  • Made a proposal
  • Advised

Summaries

  • Client-focused Volunteer Income Tax Assistant with a track record of amending erroneous tax returns, resulting in refunds up to $16 per client.
  • Committed to advancing community use of VITA services.
  • Conducted tax screenings for low-income individuals.
  • Collaborative and detail-oriented Tax Assistant with expertise in managing complex tax-related disputes, resolving IRS issues, and securing significant refunds for clients.
  • Certified Volunteer Income Tax Assistant.
  • Accomplished in conducting tax screenings for low-income individuals, efficiently preparing returns that maximize qualified deductions without delays in IRS submissions.
  • Collaborative and detail-oriented Tax Assistant.
  • Dedicated Tax Assistant skilled in identifying deductions and credits, increasing client savings by an average of $4 annually, while maintaining a 79% accuracy rate across all filings.
  • Dedicated to improving community financial literacy, giving targeted education to 9 clients on tax implications of retirement accounts and helping them adjust strategies.
  • Corrected tax return errors.

Accomplishments

  • Developed training materials on recent tax law changes, reducing volunteer filing errors by 69% and improving team efficiency across multiple sites.
  • Created
  • Marketing: Implemented marketing strategies which resulted in framework growth of customer base.
  • Enhanced tax filing software user experience for volunteers, resulting in a 56% decrease in processing time and higher client throughput.
  • Consulted
  • Represented
  • Monitored
  • Collaborated with a local nonprofit to file free tax returns for individuals impacted by COVID-19, preventing tax penalties and maximizing recovery rebates.
  • Integrated
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.

Affiliations

  • Professional Member, Taxpayer Advocacy Panel
  • Member, National Association for Latino Community Asset Builders – Tax Services Division
  • Certified Volunteer, Tax Counseling for the Elderly (TCE) Program
  • Volunteer, Low Income Taxpayer Clinics (LITCs) at Seattle
  • Member, Financial Planning Association (FPA) Tax Advisory Group
  • Member, National Society of Accountants (NSA)
  • Inductee, Phi Theta Kappa Honor Society – Business and Accounting
  • Attendee, Virtual IRS Preparation Clinic, 2020
  • Participant, Online Tax Software Mastery Workshop, OSHA, 2016
  • Graduate, Professional Tax Return Preparation Course, 2022

Certifications

  • IRS Volunteer Income Tax Assistance (VITA) Certification
  • Advanced Certification in Taxpayer Advocacy Practices
  • Interpretation and Translation Skills for Tax Professionals from Power BI
  • Certified QuickBooks Accountant for Tax Professionals
  • Tax Cuts and Jobs Act (TCJA) Compliance and Implementation Certificate
  • Low-Income Taxpayer Clinic (LITC) Specialized Training
  • Professional Tax Practice Certification from Meridian
  • Completion of IRS e-Services Training
  • Community Volunteer Income Tax Program (CVITP) Certification
  • IRS Form 1099-Certified Specialist (Consultation and Reporting)

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