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Skills

  • Staff development and training
  • Contract auditing
  • Cross-functional staff development
  • IPro Restaurant Inventory
  • Staff hiring
  • Staff assignments
  • Restaurant design
  • Staff meetings
  • Territory Sales Experience
  • Bilingual in Japanese

Work Experiences

  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Evaluated a 6 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic initiative restaurant.
  • Supported the needs of a 16-person wait staff who attended to the specific needs of countless customers on a daily basis for metric restaurant with social relevancy and intentionality.

Summaries

  • Offering extensive knowledge, a strong work ethic, and over 15 years of experience in the field.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Restaurant Staff is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Restaurant Staff with 4 years of successful workflow optimization and performance reporting experience.
  • At process restaurant, creative floor leader with 2 years of experience serving 14 dinner guests.
  • Knowledgable in a variety of design and testing methodologies.
  • With careful organization, he is an effective creator of service structures.
  • Superior leadership and communication abilities.
  • Upselling 10% of customers resulted in additional earnings for the restaurant and tips for the salesperson.

Accomplishments

  • Collaborated with bartender and management to reinvent the beverage menu, driving wine sales up by 45% over several months.
  • Achieved 64% across 18 months in health inspection ratings by maintaining adherence to cleanliness standards.
  • Helped boost online orders by 18% after assisting in a website revamp and offering detailed feedback on the takeaway service experience.
  • Reduced waste by 68% by enforcing company portion control standards and food safety protocols.
  • Regularly achieved 68% in customer feedback ratings, being acknowledged with Excellence Award by management.
  • Collaborated with team of 13 in the development of framework.
  • Reduced kitchen incidents and maintained excellent food hygiene by ensuring compliance with OSHA across all shifts.
  • Played a key role in introducing a table management system, reducing waiting list times by 58% during peak hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revised scheduling system to reduce labor costs by 82% while meeting or exceeding customer service benchmarks.

Affiliations

  • American Marketing Association
  • United States Bartenders’ Guild (USBG)
  • Lions Club
  • Professional Bartending School Alumni Network
  • International Association of Culinary Professionals (IACP)
  • Women Chefs & Restaurateurs (WCR)
  • National Restaurant Revitalization Fund Member
  • Regional Restaurant Workers’ Collective Denver
  • Hospitality Financial and Technology Professionals (HFTP)
  • Certified Master Chef Program by ACF

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Kitchen Steward (CKS)
  • Food Handler Certification Oregon
  • Certified Front Desk Representative (CFDR)
  • Certified Bartender by Cedar Works
  • Certified Restaurant Financial Management Professional
  • POS System Training Certification (e.g., Micros, Toast)
  • ServSafe Food Protection Manager Certification
  • Food Allergen Awareness Certification
  • Apple Certified Associate (ACA)

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