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Skills

  • Document scanning
  • Dinner service planning
  • Supervision
  • Sorting and labeling
  • User interface understanding
  • Decision-making abilities
  • Operational improvement
  • MS Office
  • Inspection reviews
  • Project organization

Work Experiences

  • Assisted in scheduling and coordinating 4 executive meetings per week, ensuring agenda prep and follow-up for better workflow.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Complied with metric.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Coordinated logistics for company events, including 6 workshops, significantly improving event participation and feedback.
  • Anticipated and resolved operational bottlenecks.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved zero security incidents for the past year.
  • Anticipated and resolved operational bottlenecks by implementing a standardized project tracking tool, which improved task completion by 20% during two years.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Flexible Desk Worker with 10 years of experience in method office environments.
  • Knowledgeable in the use of common office equipment and initiative software.
  • Individual with stakeholder engagement who is active and well-educated.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Mathematical prowess and the ability to manage all front-office operations.
  • Hands-on professional with project management and process improvement abilities.
  • Within Miscellaneous, senior Desk Worker and outstanding performer in risk assessment and performance reporting.
  • Multitasker and planner who is smooth and efficient.

Accomplishments

  • Introduced paperless office initiatives which resulted in a reduction of office supply expenditures by 59% over the past year.
  • Increased sales 11% over 6 months.
  • Collaborated with team of 8 in the development of system.
  • Fielded an average of 14 client queries daily, with a 81% resolution rate within the first contact.
  • Designed training materials for new office software deployment, reducing employee onboarding time by 83%.
  • Successfully handled executive travel arrangements, reducing travel-related issues by 81% and achieving a high level of stakeholder satisfaction.
  • Documented and resolved framework which led to standard.
  • Decreased incoming scheduling conflicts by implementing automated calendars and improving team scheduling communication by 77%.
  • Generated and maintained data-driven performance metrics for office operations, providing management with actionable insights for a 17% improvement in workflow efficiency.
  • Resolved product issue through consumer testing.

Affiliations

  • The Association for Office Professionals of America
  • Association for Computing Machinery
  • American Staffing Association (ASA)
  • Institute of Internal Auditors (IIA)
  • American Management Association (AMA)
  • Jaycees
  • Administrative and Office Support Professional Group
  • Data Entry and Information Processing Professionals Association (DEIPPA)
  • Document Management Industry Association (DMI)
  • National Association of Social Workers

Certifications

  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Google IT Support Professional Certificate
  • Zendesk Support Admin Certification
  • Certified Help Desk Professional (CHDP)
  • Salesforce Administrator Certification
  • Salesforce
  • Trello Certified Professional
  • CompTIA Network+ Certification
  • Project Management Professional (PMP)

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