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Skills

  • Problem resolution
  • Business operations
  • Inventory management
  • Project organization
  • Financial report generation
  • Revenue cycle management
  • Routing lab results
  • Insurance billing
  • Appointment confirmation
  • Team building

Work Experiences

  • Adhered to regulatory requirements.
  • Used QuickBooks to compile data gathered from various sources.
  • Learned budget management and quality assurance to help with office needs.
  • Provided information to patients and their families about treatments, procedures, medications, follow-up care, and community resources.
  • Used a variety of office software applications to access patient information while maintaining strict confidentiality in order to comply with HIPAA regulations.
  • Workday was delivered to customer locations by me.
  • Management recognized me for providing outstanding customer service.
  • Developed a reputation for punctuality and hard work.
  • Double-checked daily doctor schedules and insurance coverage.
  • Authored and maintained documentation on patient accounting processes.

Summaries

  • Achieved a 25% improvement in patient satisfaction surveys.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Achieved a 34% improvement in billing efficiency.
  • Expert in initiative with a strong aptitude for spearheaded and streamlined.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Patient Account Coordinator is a hardworking and dependable Patient Account Coordinator who excels at stakeholder engagement and project management.
  • Student pursuing a Healthcare degree who is eager to contribute developed knowledge in the role of Patient Account Coordinator.
  • Proficient in promoting process by leveraging stakeholder engagement and risk assessment knowledge.
  • Strong technical skills and experience in performance reporting.
  • Achieved a 57% reduction in billing disputes.

Accomplishments

  • Identified and resolved discrepancies in patient accounts, raising patient satisfaction scores by 47% over several months.
  • Boosted operational efficiency by automating manual financial tasks, reducing billing reconciliation time by 70% weekly.
  • Generated daily and monthly financial reports, providing actionable insights to senior management, which improved financial forecasting accuracy by 57%.
  • Developed and launched patient cash payment program, resulting in an 16% increase in upfront collections and reducing collection cycle times by 5 months.
  • Trained and mentored team members on updated billing and collections procedures, enhancing team efficiency and reducing error rates by 42%.
  • Developed a tracking system using SAP to monitor high-dollar accounts, reducing average collection times by 44%.
  • Designed and implemented a patient collections dashboard in Microsoft Excel, giving real-time insight to finance teams and reducing overdue balances by 58%.
  • Enhanced the billing inquiry process through the introduction of a new patient communication portal, shortening average dispute resolution time by 11 days.
  • Achieved consistent monthly collections of $4 by managing aging reports and overseeing account reconciliations to meet organizational goals.
  • Reviewed and modified financial hardship program policies to ensure patient access to care while cutting accounts receivable by $6.

Affiliations

  • Member, American Association of Healthcare Administrative Management (AAHAM)
  • Participant, National Healthcare Revenue Cycle Conference 2023
  • Contributor, initiative, Insights on Reducing Income Cycle Friction
  • Participant, Health Information Management Systems Society (HIMSS) Annual Meeting
  • Member, Society for Healthcare Administrative Systems & Resources (SHASR)
  • Active Member, Medical Group Management Association (MGMA), Regional Chapter
  • Co-Chair, Revenue Integrity Committee, procedure metric
  • Member, Association for Financial Professionals in Healthcare (AFPH)
  • Participant, initiative Claims Management Best Practices Committee
  • Volunteer Committee Member, Financial Assistance Approval Council, Phoenix

Certifications

  • Certified Specialist Business Office (CSBO) - procedure
  • SHRM Certified Professional (SHRM-CP)
  • Epic Resolute Professional Billing Certification - process
  • Credentialed Revenue Cycle Representative (CRCR) - procedure
  • Revenue Cycle Representative Certification - method
  • Certified Medical Reimbursement Specialist (CMRS) - American Medical Billing Association (AMBA)
  • Certified Revenue Cycle Professional (CRCP) - method
  • Certified Specialist in Healthcare Access (CSHA) - category
  • First Aid/CPR
  • Cisco Certified Internetwork Expert (CCIE)

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