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Skills

  • Pipeline management
  • Communications
  • Project management
  • Problem resolution
  • Supervision
  • Strategic planning
  • Revenue generation
  • Brand Positioning Strategy
  • Operational improvement
  • Contract negotiation

Work Experiences

  • Met with current and potential customers to assess their needs and make recommendations for the best method solutions.
  • By reviewing business directories, building a database of leads, and coordinated, I was able to target potential clients.
  • Achieved Employee of the Year for exceeding quarterly sales targets.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved a 14% contract renewal rate.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Collaborated with cross-functional teams to facilitate the successful launch of Power BI, leading to a procedure increase in client engagement.
  • Created and used category reports to assist leadership in making key decisions and exceeding operational goals.
  • Achieved results over the last 13 quarters.

Summaries

  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • 16 years of entrepreneurial experience in category and method sales.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Regional Account Coordinator is a multi-talented Regional Account Coordinator who is consistently rewarded for planning and operational improvements.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Spanish is a bilingual individual who is fluent in both languages.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of program product specifications.
  • Bringing 9 years of experience in this field.

Accomplishments

  • Optimized CRM workflows, reducing data entry workload across the team by 25%.
  • Identified and initiated upsell opportunities that resulted in a 12 revenue increase from existing accounts within 2015.
  • Led communication efforts with 15 accounts during product upgrades, ensuring seamless transitions and zero downtime.
  • Coordinated with product to enable a more efficient customer complaint resolution process, cutting response time by 15% days.
  • Reduced implementation timelines for new clients by an average of 6 days through improved project management practices.
  • Documented and resolved procedure which led to process.
  • Proactively engaged with clients to resolve issues, reducing churn rate by 16% in 2021 across the Pacific Northwest.
  • Conducted in-depth market analysis to identify growth opportunities, boosting regional market share by 84%.
  • Collaborated with team of 10 in the development of initiative.
  • Assisted in creating KPI-driven performance dashboards, increasing visibility to strategic customers by 79%.

Affiliations

  • Certified Key Account Manager (CKAM) 2015
  • Professional Pricing Society (PPS)
  • Global Account Management Association (GAMA)
  • Business Development and Account Management Network (BDAN)
  • Customer Experience Professionals Association (CXPA)
  • International Association of Administrative Professionals
  • American Institute of Certified Public Accountants (AICPA)
  • National Association of Social Workers
  • International Association of Contract and Commercial Management (IACCM)
  • Society of Women Engineers

Certifications

  • Account-Based Marketing Certification by Forrester
  • Leadership Principles by Harvard Business School Online
  • Event Management and Tourism Certificate by IATA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Revenue Management Executive (CRME) by HSMAI
  • Certified Digital Marketing Professional (CDMP) by Digital Marketing Institute
  • Certified Sales Executive (CSE) by Sales & Marketing Executives International
  • Certified Trade Show Marketer (CTSM) by Exhibitor Group
  • Project Management Professional (PMP)
  • HubSpot Sales Software Certification

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